Talk about a disappointing experience. I wanted to love this place so badly--it's beautiful both…read moreinside and out, and the owner seemed extremely nice when I met her in person, but their customer service left something to be desired after the fact, which I'll explain in a second. The concept for this business is awesome--Roost is in what appears to be an old renovated barn, with two floors of many artisanal goods. Each vendor has a little spot throughout the barn, with some of them in walled sections on the second floor, where they display their various items, and there is everything and anything among the selection--art prints, candles, coasters, clothing, games, dog toys, you name it. The place is a mecca for anything you might need gift-wise, and that part is great. The prices seemed to be a little steep, even for the area where Roost is located, but the homemade/small business aspect of them is enough to convince most people to take that leap. What isn't great about it is the level of service, or lack thereof, that I received. I first found out about this place because I drive past it every day on my way to work. I'd always see the parking lot at least half full, and I finally decided to stop in one day. I was very pleasantly surprised to find the big variety of items inside, and I made a decision to stop by in another few weeks when I had some birthdays coming up that I needed to buy presents for. Fast forward a few weeks, and I ended up grabbing over $150 worth of items off of the various shelves and racks--candles, bath bombs, small pieces of jewelry, and an art print. As the cashier, who identified herself as the owner to me, rang up my purchases, she asked if I wanted the more breakable items wrapped up in plastic wrap before they were placed in the bag. I thought that was awesome, and I said yes. Many of the pieces were made of either glass or ceramics, so I figured that would be the best course of action to get everything home okay. The piece I was most excited for was a small metallic cat-shaped jewelry dish, as I was going to use it as a birthday present along with earrings, and it was a little pricier than some of the other items. When I got home, I took everything out of the bags and unwrapped them, making sure I had all of the items, and my heart sank when I realized I was missing the jewelry dish. With my receipt in hand, I called Roost hoping to hear it was still there, waiting for me to pick it up, but got no response. No worry, I figured, I'll call back another time and leave a message. I waited another few hours and, after the phone wasn't answered again (something that I didn't find that unreasonable seeing as the owner looked to be alone that day), I left a message with my name, number, and what was missing. Fast forward three days, and I never got a phone call back. After calling one more time and still not getting anyone to answer the phone (at which point I started to wonder if the number was even correct despite it being listed on both Google and their Facebook page), I reached out to the owner via their Facebook page, which is very active--the owner posts on it almost every day from what I've seen, so I know it's looked at. In the message, I explained what happened, listing what I didn't have and the cost and said I could provide a receipt for it. I wait a few hours again and don't hear anything back, which I find strange. I go to see if the message was seen by the owner, and it has a read receipt on it, but she never responded. To this day, which is now 4 months later, she has still not responded, and I doubt I'll ever get that dish back. She charged me for an item I never got, and she chose to not follow back up with me when I reached out asking for the item or a refund. Even with a receipt, I couldn't get a response out of her. I never bothered going into the store to try to get an answer that way, as I didn't feel it was worth my time. When an owner sees and hears messages like that from a customer and doesn't take the time of day to even respond to them, it says a lot about what they think of the people they're selling items to. I, unfortunately, will never go to Roost again unless it's sold to new management one day, and I'd highly recommend that anyone who does go double checks their bag or bags before they leave the parking lot.

Absolutely amazing place to find gifts for all occasions. Very nice home decor and unique finds…read more Highly recommend a visit. Take your gal pals or even having a date day with the hubby. All of the stores are a great place to shop!

Ventured out to Hartland and was pleasantly surprised by this great local shopping spot! They were…read morehosting mini photoshoots for a pre Mother's Day celebration which grabbed my attention. Upon arrival I was greeted and the woman who was working was super nice. They have a great selection of goods, a lot of them are locally sourced or handmade. It's set up almost booth style, with about 30 vendors showcased. There's definitely something for everyone! They had a very cute DIY plant station and build your own banner. From wearables to vintage decor, to soap and homemade treats, it's the perfect shop to source a creative and fun gift!

Such a cute shop with a wide variety of vendors featured! I love getting gifts here; they have…read moreunique baby clothes, seasonal decor, fun jewelry, candles, food items and more. We also went for a mini photo shoot when they partnered with a local photographer for Easter pics with bunnies and chicks - adorable!

Cute store with a nice selection of home and gift items. From clothing and jewelry to home accents…read moreand kitchen items, I always find something to take home! I love checking out all of the outdoor yard decor in the warmer weather months. Prices are very reasonable, and the staff are friendly and helpful.

Love everything about this business..my daughters and I have been coming here for years..we always…read morefind unusual and lovely decor The shop on the other corner is wonderful too..fresh greens etc during the holidays

The merchandise caters to the very suburban well off. The sales staff was friendly to the point of…read morebeing irritating.I bought a pair of jeans just before close on Friday and returned the following am. All of the tags were still attached. they would only offer a 90.00 credit . It was difficult to find something. Yes I could've just held onto the credit and used it at a different time, but that choice should have been mine to make.That is a lot of money to be FORCED to spend in their store. I won't be back. I'm went to Lake Country Boutique a few doors down and had a wonderful experience.

Cute store with interesting and fun merchandise. The staff is outgoing and friendly. Wish I lived…read morecloser. Would definitely stop in on a regular basis.

Although I reviewed this wonderful store in May, I am now shopping for the holidays and the items I…read morecan choose from are endless. I find something wonderful every time I go in, and if you are looking for a nice gift, big or small, stop in here and bring your list. Today I gifted myself two wine glasses and also got two bracelets for stocking stuffers. My gifting is going to be great this year with items from Key Pieces.

From the owner: Our unique home decor is one of a kind. Custom pieces can be ordered…read morefrom art to furniture. We have been in the area for 11 years and pride ourselves on excellent customer service.

We've been to the other location in Pewaukee, where we found a mid-century modern dining table…read more This was our first time visiting this location. Even though this store is larger, I found the Pewaukee location to have a better selection of higher-quality pieces. There were plenty of staff members available, and every one of them asked if we needed assistance. We didn't end up buying anything during this visit.

Reluctantly consigned with them. In every single of many…read moreinteractions I had (phone and in person) with various employees and the owner, Katie, they have been incredibly rude--just indescribably rude, short, actually mean. What the ? After receiving email receipt of goods, zero (and I do mean zero) communication about my consignment.