The store tried to pull a fast one on my elderly parents and had zero cares for doing so. After…read moreabout two months of waiting, they finally received the call to pick a special order recliner. It wasn't until after they got it home they realized it appeared used - scratched up and dusty. They had to load it back up for a return visit. The store workers didn't care, just took the return. Then we had to call back to the store to remind them to refund their deposit. Crappy thing to do to any customer, let alone the elderly.

After having an awkward experience with sales people at this location and a terrible time getting a…read morenon-damaged (very expensive) sectional, I am feeling obligated to write this review. In 2021 we were in looking for a sectional for our newly built home that would be finished in a few months. When we went into the store to purchase, we had been told our sales person was no longer with the store but another salesperson could help us. I was stunned as I was JUST in email contact with the sales person hours before. It was an awkward encounter and the sales person in front of us ignored my flabbergasted look. It seemed like everyone at the place was looking at us and talking about us. We were treated like we were peasants who knew nothing. We ended up not getting some features on the couch even though we thought we had ordered them but we weren't going to complain. We got the couch ordered and left, still feeling stunned and like we had cost someone their job. I truly can't explain the feeling in the store that day or how short and inconvenienced our sales person acted for helping us. We didn't care, we were getting our dream leather sectional! When the couch came in, we had them keep it in their warehouse until all of the pieces came in (it was a sectional and delivery times were still delayed from Covid). The sales person called my husband one day and asked if they could schedule delivery (even though they were still waiting on one piece to come in). We decided to wait for the last piece. They then asked if we wanted to pay our remaining balance so when we called to set up delivery that would already be taken care of. It didn't matter to us so my husband asked about the current financing offers. We were going to utilize their 0% financing. The current offer according to our sales person was 12 months 0% financing. My husband specifically asked for 72 months but was told they did not have that. My husband asked again and the sales person assured him that the best he could get was 12 months. Hours later both of us got an email advertisement from La-Z-Boy stating to come shop with 72 months 0% financing. Our sales person lied. My husband called and tried to get it changed but was told he couldn't even though he had not yet signed the agreement (it was set up for him to come sign in person in the store the next day). This is where the frustration begins to build. When they brought our first couch and left us with a broken couch, we didn't complain. In fact, we waited very patiently as they made us claim the broken couch on our warranty (even though it was broken en route to our place). They sent a very nice man out to help us. He was very apologetic and gave us great service (I would give him 5 stars!). Once he couldn't fix the couch (and 2 personal days off of work later) they ordered us a new one. The day this couch was going to be delivered (and a 3rd personal day off work later) we got a message from the driver that the piece was damaged. There was a large rip in the leather. We appreciated the driver letting us know and he took it back to the warehouse. My husband then contacted our sales person to see what was next. At this point we are just jaded. We just finally got the third attempt delivered and there's a rip in the fabric AGAIN. I truly couldn't believe it when my husband told me. So here we are, almost a year later from our initial delivery and we still haven't gotten to enjoy a non-damaged couch. There are other pieces that have been damaged since and we don't even want to claim since the 3 damaged pieces so far they have made us claim on our warranty and we don't want to have to deal with our bully sales person any longer. We feel like a pain but just want a couch that isn't damaged. We love La-Z-Boy and usually find them worth the price. This experience, however, we could have done without. I've come to the realization this one will never not be damaged. Next order I will definitely be doing through a different location. The picture attached is the damage on the piece that was most recently delivered.

Service was nice but they lied about the warranty that we paid $300 for. Typical slimy furniture…read moresales people. The "oops proof warranty" or whatever it is is a giant scam and making a claim took months just to get a response, The word discount in the title tells you everything you need to know, had our brand new couch less than a year and it's falling apart and the corporate warranty service does not give a flying f word. Steer clear

Bought a lift recliner 2 mos ago. Sales person was great, chair was delivered as promised. All…read morearound good experience‼

I had a Very Good experience w/ the salesman Rick, at the Monroe St. Store, Very Knowledgeable, I…read more knew what I was looking for....and I was able to get a refrigerator that I wanted. Next appliance I would need, I will go back there, and work w/ Rick....another reason to Buy Local.....you know they care the way you are treated verses the Big Box Stores. Thank You Rick! So yesterday my Fridge was delivered by Derrick and his helper....They did an excellent job, took out the old one and put together the new one....So Very Respectful and Knew his stuff with Putting it all together, and answered my questions.....Also so careful Bringing it in and taking out the old one...carefully taking off the front door....Excellent job!!!!!! I also know if I need something down the road concerning my appliance, they will make it right.....that also Means Alot to me. So THANK YOU DEROUCHERS!!!! And Rick, and Derrick and your helper. I will gladly recommend you to others!!!! Angie L.

The delivery men were excellent and careful getting into the house with our new chair. They set the…read morechair up and showed us how to use the remote for the chair, They placed it where it belonged in the living room. The overall experience with this crew was excellent.

They are willing to direct your search for items, cashiers are always friendly, and efficient…read more There is a great selection of various items. I especialy like their large selection of books, Bibles and accompanying materials, magazines for all ages, and craft and wring items. There is a good assortment of kitchen cookwear and serving needs plus towels and food packages and condiments. Many candies and snacks are sold there I like to visit the bedding, drapery, and massage department. Cleaning needs, make-up items, decor, and storage needs are readily found as are some clothes, shoes, garden and tool accessories , and toys. I say check it out esp. if you have time to browse. I do make most of my shopping trips to the Ollies on South Reynolds Rd.

Huge selection of multiple items! If you haven't been there, you should stop in. They also have…read morelots of large tapestry rugs.