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    Viola Design

    4.8 (17 reviews)
    Closed 10:00 am - 5:00 pm
    Updated a few days ago

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    3 years ago

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    7 years ago

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    Ask the Community - Viola Design

    Review Highlights - Viola Design

    Just wanted to express my utmost satisfaction with the work with April she has done on our bathroom remodel.

    Mentioned in 15 reviews

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    The Shops at Carolina Furniture of Williamsburg

    The Shops at Carolina Furniture of Williamsburg

    (32 reviews)

    $$$

    Customer service was deplorable. The 'gentleman' in the rug…read moredepartment was actually outright rude and degrading of my purchase. In no uncertain terms said he would not help me with my problem. He was dismissive of my situation. Never will I recommend that store again.

    Poor Customer Service I purchased 100 square feet of Hancock…read moreand Moore Leather at $1800.00 for an Office Chair. The Upholsterer needed 74 square feet and said to get an additional 30% for imperfections. On Monday July 14 the Upholsterer texted me "We will need another hide to complete your chair. These hides have several large flaws that we cannot cut around." He also sent me 10 pictures showing the large flaws. I went to The Shops at Carolina Furniture of Williamsburg and spoke with the President Joseph Steele III. He provided his e-mail address and said to send the pictures so he could submit them to Hancock and Moore. Before I sent the pictures I spoke with the Upholsterer and he stated with an additional half hide (25 square feet) he could complete the chair. I e-mailed Joseph Steele III the pictures and relayed only a half hide was needed. On Tuesday, July 15, 2025 I received e-mail from Joseph Steele III stating he would submit the photos to Hancock and Moore and that I was requesting another half hide. He also stated " I can tell you from 20 years of ordering their leathers on furniture for the store, that many of these dark spots, "healed scars", would in fact be deemed acceptable and used on their furniture". This was a lie. If manufacturers like Hancock and Moore produced Leather Furniture with dark spots and healed scars individuals like Joseph Steele III would not be able to sell their products. It was also a signal that Joseph Steele III would not hold Hancock and Moore accountable for their poor-quality issue. On Thursday July 17, 2025 I received e-mail from Joseph Steele III stating "Hancock and Moore is willing to sell you more leather, but they do not feel that the hides you have are defective". Further they advised if I needed a half hide to purchase an entire hide. So, a $900.00 hide only has 50% of useable leather? Really? I was assured that this was adequate for my need of seventy-four useable square feet of leather at the time of purchase. In fact Joseph Steele III 's representative said that I needed to order two hides (100 square feet) inorder to have 74 square feet of useable leather. I would not have placed the order kowing only 50% of this leather hide provides useable leather. Joseph Steele III has zero concern for customers who have purchased products from him some at large sums of money and have poor quality issues. He does not hold the vendors accountable and gives them total authority as to how they want to handle the situation. Buyer Beware.

    Viola Design - interiordesign - Updated May 2026

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