The service with this transportation company is awful! They tell you a time then change it and don't wait for you even a minute and that's fine, but when you have to wait for them an hour an 15 minutes they tell you traffic and things happen. They have no empathy, customer service reps over the phone hung up on you or don't pick up the phone because the caller id you and just don't want to deal with customers wanting to know where there transportation is at after more than an hour waiting. If I could rate them 0 I would!! They are disrespectful and treat people like they are doing you a favor instead of giving you a service you are paying for. read more

este transporte no sirve no respeta al cliente los operadores y los choferes tratan al cliente como basura

Your operators are rude and lie.i Stated riding V.I.P. Over 8 years ago when the drivers was helpful and polite now their rude show favoritism to their people cause so much chaos. And don't speak English the same way these people who pay for a service can be the same people who find elsewhere to get them from place to place. Don't let these rude workers bring down what you are trying to build from a unsatisfied custom. read more

We had a really frustrating experience. The first van left without us, even though we had a reservation, and they gave our spots to other people. We called, and they sent another van, but they didn't put us on the list for that one either. We eventually got on the second van, but now it's stuck in New Jersey and we're waiting to see what they're going to do next. Overall, not organized at all. read more

Worst service I have EVER experienced in my Life!! Driver and office staff are very unprofessional. I scheduled a pickup and the office called to say the driver would arrive 10/15 minutes late... he was close to an hour late! Then I was taken to the wrong dropoff, the office basically said sorry for our mistake, but we can't correct it, you have to find your way home... (Note: I called the store where I was to be dropped off while I was talking to the VIP office so they could have the correct info, but the girl put it in wrong.... they claimed she was new and made a mistake). AVOID TRAVELING WITH THIS COMPANY, I WILL NEVER RIDE WITH THEM AGAIN!!! read more

The drivers of this company are unprofessional. One tried to cut off multiple cars with no single. When they weren't let in, he opened the door and stuck his middle finger up. License plate BN 04125 read more

Super unprofessional! Was supposed to be picked up at 5am. The van never showed and of course no one answers the phone. You're left on hold even when they're closed. read more

On 10/29/2022 one of the drivers passes on the shoulder on I80 east going about 55 miles an hour. Very un safe driging