Friendly staff if you need something done for your car and have the part already they'll install…read moregreat service!

Grateful to all at Alex's Tire Pros for their attentive service at a reasonable price. I called…read moreand placed an order for tires and had them installed the next day. Very happy with the purchase. This is my second time buying tires at this location and glad for the service. Thank you! Tip: While you may begin shopping online, I recommend to call or visit in person to talk with a sales person to assure availability, as the online inventory may differ somewhat. Overall, a very good tire shopping experience -- much appreciated and kudos to your team.

Was going camping at patigonia lake last week and when I stopped in Nogales for gas I noticed my…read moretrailer had a broken lug nut and others about to fall off letting the tire go! I thought my weekend was canceled and worried how I would get trailer back to Tucson. I called a shop and they recommended Alex tire service,, was a couple blocks from where I was broken down. Hobbled over there,, There team came out looked it over,, tore it apart,, chased down new lug bolts and nuts,, installed them greased the wheel they were working on,, and to be safe took the other side apart,, checked and greased it. Less than a hour and very fair price I headed to my campsite and had a nice weekend,, thank you Alex tire service!

AAA ordered road side service, Elijah was not a great listener, I'm in between exits unknown to me…read morehowever I first stated I was before the "89" offramp. When someone is in need of road service there's no need to be inpatient and short because I didn't know the names of where my car broke down. There are other stresses involved as it is. Bottom line he said since I didn't know where I was he could let AAA know to send another service to help me. After 30 minutes of waiting, in 95 degree heat and off a major highway. Wow! Not even sure why AAA after all these years of being a customer would use such an I'm unempathetic and unprofessional company. God actually did send an angel to my rescue and took care of me. Think twice about using this company. I would not recommend or refer if it was the last place on earth. Say a prayer it works way better!

I have used Las Lunas several times and found them happily to be very fully engaging paying…read moreattention to all. & their work is excellent and they have always come in lower than the estimate. it is a clean shop and friendly. they also sold a car for me when I had to move away and could not sell it in time. they are perfectly honest and handled everything for me totally including putting on a dealer plate so I could remove my insurance. They paid me promptly and efficiently , I cannot say anything better because they are perfect when you need an honest on time repair Las Lunas is the place to go.

Yep, it sometimes can take an hour or so or a couple of days for them to get parts for my vehicle,…read morebut Nogales is not exactly Phoenix or Tucson so that's to be expected, especially with an older car like mine. ( I sometimes had to wait days for parts to arrive at the dealership up in Tucson, too.) In my experience, the service department does everything it says it will do and my vehicle always leaves there "well repaired." But, like at the doctor's office, sometimes service runs a little slower than expected, depending on what turns up during the "examination." They provide a priority list of what needs attention right away and what might need attention in the near future so you can decide what's within your budget. Both online and at the store, there always seem to be coupons available that lower the cost of service and repairs. By the way, I am an elderly female.

I feel very disrespected as a senior citizen and woman by Jonathan, the store manager. I took my…read morecar in at noon yesterday and explained the issue. Jonathan was totally unwilling to listen to my concern about this store never having the parts needed and the fact that it takes DAYS to get the parts in order to service my car, a Hyundai Accent. I asked Jonathan to check out my car YESTERDAY, not work on it, so he could order the parts I might need so they could order them YESTERDAY, DAY 1! He said he had 10 customers in front of my car and refused to find a solution to help me. I explained that I did NOT want them to work on my car YESTERDAY, I wanted them to check it out so they could have the parts they needed TODAY. He said he would have my car looked at the FIRST thing today. The store opens a 8 am, I called at 10 am because I had not heard from him. They had done NOTHING with my car yet. I later called after NOON DAY 2 and they found the problem, but had not called to tell me. They need to order one part from Phoenix. I offered to drive to Phoenix to pick it up and his assistant refused to allow me to do that. According to the assistant, the needed part will arrive TOMORROW by 8 am. I said I needed the car by 11 am TOMORROW because, otherwise, my life would be in danger because, as a woman and a senior citizen it is not safe to travel to Hermosillo, Sonora, Mexico later in the day. TODAY I had someone to travel with me. TOMORROW I will not. If I don't get my car EARLY TOMORROW, I will be even more in danger if I have to travel into Mexico on the weekend. Spring Breaks are overlapping from school, colleges and university to traffic will be crazy. I explained to Jonathan that I would be in danger if he did not check out my car on DAY 1. He did not care. I hope nothing will happen to me, however, I want my family and friends to know that Pep Boys was indifferent to my situation and drug their feet. If I had been a man and young (the cars they worked on before they got to me 24 hours later, and halfway through DAY 2), I would not have been treated this way. I realize people do not want to work for Jonathan and that is why you are short staffed, Pep Boys must deal with this situation so that YOU are a service and WE, the customers, are not made to feel that WE are at YOUR service. The cost of this service will be over $2,000.00. I do not mind paying for good mechanical service, I just hate to contribute to Jonathan's paycheck because of his misogamy/machismo and disrespect for senior citizens. Please note the communication from Pep Boys TODAY about WHEN my car would be ready, 9:30 a.m. TODAY, DAY 2!

Don't shop here. The sales reps are great but the finance area lacks professionalism and…read moretransparency. Long story short, sales gave me one number (a great deal) but then said that the finance department changed the number by mistake. Instead of trying to fix the mistake, I would have had to eat the multi thousand dollar mistake. This is the second time that something like this has happened to me. Both times I walked away from the deal and purchased a car at the dealership next door to them. Avoid Croppers Auto Center...

I was in town for work and my truck was wildly out of balance. Without an appointment I was to get…read moreeight end, they diagnosed the problem and it was fixed quickly. Professional, fast and accommodating! If I need service again...I will return

From the owner: Preventive Maintenanceread more