I brought back an expensive item and basically was just overlooked and surely not satisfied when I…read moreleft. I didn't want a refund. I simply wanted to exchange the item but instead I had to contact the company whom sold the product myself. This is why I was kindly upset . I wanted the item that day now I'm waiting 2weeks for the whole thing to be resolved when I could have simply exchanged it ....

Great place for tobacco and tobacco accessories. All kinds of rollers, papers, pipes, hookah(s),…read moremany brands of rolling tobacco. Even has some "random" knick-knacks like ashtrays, incenses and incense burners, wallets, knives, some sports memorabilia, to be honest, you got to head in and check it out to get the full effect. Not aa big store, but jam packed full of stuff!

Sold me a burnt vape. Like literally paid 20 bucks and right out the package this shit was…read moreunusable. Will not be returning unless I am desperate. It is convenient they are open till midnight.

I have nothing but positive things to say about the place, the staff, the prices, and the products…read more We are always graced with amazing service, the people who work here are very friendly and conversational. I've purchased several things from this store in the past year, and I have never had any issues. Always professional. Always friendly. Always clean and organized. I would recommend this place over pretty much any smoke shop in the area.

Cool place Helpful…read more Met my needs Love the drive thru at the erlanger/elsmere location.

Absolute assholes in the store , called up to ask for a piece for my puffco , was told I wasn't…read moreable to pull it out of the package in the store to check if it was the right piece , walked outside opened the package it was the WRONG PIECE & these dudes in the store would not trade the piece from the one that needed / let me pay the difference , they were trying to make me spend another 50 on the right piece after selling me the wrong one , when I told them that's why they had shitty costumer service , I was flicked off by two grown men and cussed out , straight scamming pieces of garbage

I generally like the garden for their selection and prices on concentrates. My issue is with how…read morethey police the bathrooms. They have 2 restrooms labeled for public use. However, one is apparently for staff only- no signage. The other is out of order... Lame... I really had to pee.

I like to check terpenes, and the workers here gave me an attitude when I asked - I also work in at…read morea dispensary, so I didn't understand the issue. The place is clean enough besides that and has decent deals, but it is run by King City Gardens which has not the best reputation and is known for moldy weed and mass layoffs.

I love this smoke shop the people that works there is so patient and nice very friendly 10/10 I…read moreDO RECOMMEND

Amazing customer service and top tier products! I was in Maineville visiting family, and decided to…read morecheck this place out. As soon as I walked in, I was greeted by a very helpful and knowledgeable man at the counter, who helped me pick out some great stuff! They had tons of selection and lots of glassware that I want to go back and check out. The store was neat and organized, which made it easy to browse their products. I tend to misplace my vape batteries a lot, and the super awesome man at the counter (I didn't catch his name), suggested a very cute mushroom shaped vape battery that stands out, and has become my new favorite. I haven't lost it once! I would've lost my old one 57 times by now lol I highly recommend this vape shop. I am for sure going there again whenever I visit Maineville.

This place is ass. DO NOT GO! Overpriced glass, terrible blow quality, customer service is awful…read more They will talk to you like you're a second class citizen. Also, they don't open at 10. More like 10:45 or whenever they feel like it.

The prices here under the new management is much cheaper than other smoke shops around the area .read more

This business is great for value and selection for all things they carry. However, I got charges…read morefor 108.00 carton of cigs and when I noticed the price I told the cashier I did not want them. At this time my debit card which was used as a credit cards already charged me the 108 so I decided to wait for it to go through the bank and then dispute it I told them I would dispute it so they knew. I have had 3 separate chats about this issue with whom I believe was a supervisor or manager and each time I have yet to get a call back or my money returned for cigs I never got. This dispute can go on for 90 days with the bank so for those of us that live paycheck to paycheck this gas burdened me more then they may think! Bad customer service in my opinion! Action should have been taken the very next day if not sooner.