originally was vaping years ago to quit smoking and it just didn't work but I really wanted to…read morestart working on that again so I contacted Mark at pony boy vapes and he was awesome to deal with, gave me such a great customer service and made me feel like an old friend who really does care about helping you quit smoking. both my husband and I purchased new machines and juices that he customized for us and already were seeing great results. Mark even called me back to follow up to see how it was going which I very much appreciated. they have great products and the juices are awesome and I can't say enough about how much I appreciate Mark's great customer service and knowledge. would certainly recommend the shop to anyone

Out of boredom owning a vape sounded like a good idea. Vapes in general were foreign to me. All I…read moreknew is that they helped people quit smoking and it looks bad ass doing tricks. But Matt, the owner, and one of the other Pony boys (I apologize for not remembering the name, Matt gave us his card) were quick to educate us on how they worked, the juice nicotine levels, cloud chasing events and eggplants I don't think I'll be huffing and puffing clouds as big as these guys anytime soon but you can't help but try My partner came here to buy one. I don't own a vape yet but if I'm in the area this place will be the place I get it!!! Stay gold, Ponyboys. Stay gold!

I have always had a really positive experience with the staff at this store theyre very…read moreknowledgable about the products they have to sell. I like to try new flavirs and theyve always been ablw to tell me what i can exoept plus they also have a rewards point program in which i absolutwly love because who doeant like free styff right.?! Their product is of great quality as well as the vapes themselves . It takes no time at all for them to fufill an order to pick up really efficient when making the vape juice.I highly recomennd this store to anyone looking to buy vape products from a knowledgeable and friendly staff!

Drop 30 minutes to get juice with my 15% off coupon. Spent $160 and paid. Right after I paid I told…read morethe guy I completely forgot my 15% off coupon. The guy didn't care and actually said "oh well, next time I can't do anything about it". I asked him to cancel the order and he said he can't, within 30 seconds of my transaction being paid. I explained I drove 30 minutes to use the coupon and he said there was nothing he can do. Then he gave me the wrong coils and I told him and all he would do was put a credit on my account. Horrible Customer service. I spend atleast 150 a month there and will never go back because of it.

really clean store and the owner is soooo nice!! they always have what i need and they are…read moreextremely helpful! do not over charge on products like many smoke shops do. definitely recommend going here :)

Really friendly service and they know their stuff inside out ... they go out of their way to make…read moreit an awesome experience to shop here!

From the owner: The nicest looking vapour shop in the Tri-Cities with expert customer serviceread more

This was the first store in K/W but also the worst…read more You cant try flavors because its in a mall. The mix is always 70/30 PG to VG... Its like inhaling needles. Every brand is Gold Seal... yes gold seal the stuff they give away for free at vape meets that you end up throwing in the garbage. I tried 3 flavors and they are all terrible. ("Sweet, come to the tart side", fruit punch, and key lime.) I have made better flavors in my home not a word of a lie. Id rather go to pony boys and they are also terrible. If you are looking to grab some juice dont come here. Go to RVC or Bullfrog or order from primeliquids.com This place is a joke and shouldnt exist.

I have been a regular customer at this business for 2-3 years now and all employees have always…read morebeen friendly and helpful and always deliver great customer service in general. Today I accidentally pad locked myself out of my vape with a passcode some how which I had no idea was even a feature on my vape that I've been using for 2 years. After looking on their website to try and figure out what model i have so i can google how to fix it, it seemed as though they didn't sell it anymore, and I couldn't go to their store due to the pandemic. The gentlemen I spoke to today was still happy to help me over the phone and was able to figure out what model my vape was without even seeing it! Within minutes I was able to google how to get the lock off! Highly recommend!!!!

i have always gone to this store because it is convenient. Have always been impressed with the…read morefriendly, knowledgeable, helpful staff. Great selection of products as well.