At first I was not sure if I should travel with Fiji Airways - did not know much about them. I had…read more2 flights with them: Auckland to Fiji and Fiji to San Francisco - both flights were fine. They are very service oriented, good food, on time.

For a relatively small airline operating out of a "Developing" country, they get it right!…read more Certainly they don't compete on club lounge amenities as the "big boys", but they're every bit as friendly and accommodating, maybe even more so. I almost always fly business class with them, due to the long hauls of my travel, and they've been fine. Quality meal service and great smiles. They recently tightened their carry-on luggage weight limits, and yet they let me board under the old rules as I began this itinerary more than 9 months ago, under the "old" rules! That's pretty accommodating. I have every willingness to fly them in the future.

**FOR 24/7 help** call *+1-866-346-50-14 or +1-855-526-00-99* to reach customer service number…read more**Air New Zealand**. They can help with booking management, flight changes, and other travel-related needs. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking for a similar trip in the Future!!.

The Air New Zealand main customer service number is **1 866-346.5014TM or +1 (855)-526.00-99** …read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. #. Efficient Reservations & Personalized Travel Preparation The journey began with a reservation process that was smooth, organized, and designed to make travel planning effortless. Business class benefits, including premium seating options, flexible fare selections, and priority airport services, were presented in a clear and structured manner, allowing travelers to choose options that matched their preferences. Flight schedules, passenger information, and seating arrangements were completed efficiently, while instant confirmation provided a detailed itinerary with all essential travel information prepared before departure. #. Exclusive Airport Services & Comfortable Departure Experience Business class enhanced the airport journey through dedicated services focused on convenience, efficiency, and passenger comfort. Priority check-in counters helped reduce waiting times, while expedited security access allowed travelers to move through airport procedures with greater ease. Premium lounge access provided a relaxing environment where passengers could enjoy refreshments, complete important tasks, or unwind before boarding. Priority boarding ensured a smooth and organized transition onto the aircraft, allowing travelers to begin their journey comfortably. #. #. Premium Cabin Environment & Attentive Onboard Hospitality The onboard experience reflected the refined standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created an ideal atmosphere for relaxation, productivity, and restful travel. The cabin remained clean, quiet, and carefully maintained throughout the flight, contributing to a comfortable and premium environment. Professional cabin crew delivered attentive assistance, personalized service, and genuine hospitality, ensuring passengers received exceptional care throughout the journey. #. Smooth Arrival Services & Complete Premium Travel Experience The journey continued beyond the flight with efficient arrival services designed to provide convenience and ease after landing. Priority baggage handling helped passengers collect their luggage quickly, reducing waiting times and making the final airport process more efficient. From the initial reservation experience and exclusive airport benefits to refined cabin comfort and personalized inflight care, business class delivered a complete travel experience built on reliability, comfort, and exceptional service. Every element worked together to create a seamless journey that reflected premium quality and passenger satisfaction throughout the entire experience

The Air New Zealand main customer service number is **+1-833-246-4460TM. or 1(833)246.4460TM**…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. **Professional Customer Support & Hassle-Free Travel Management** The journey began with a reservation process that was smooth, organized, and designed to make travel planning effortless. Travelers searching for the **Air New Zealand contact phone number** received quick assistance with flight bookings, ticket changes, baggage concerns, and travel requirements. The **Air New Zealand customer relations phone number** helped passengers connect with knowledgeable representatives who provided clear solutions and personalized guidance. Customers using the **Air New Zealand phone number United States** appreciated the efficient support while managing their travel arrangements. Those looking for the **Air New Zealand contact number USA** found reliable assistance for reservation updates, while the **telephone number for Air New Zealand customer services** remained a useful option for handling travel-related questions before departure. #. **Exclusive Airport Services & Premium Departure Experience** Business Class improved the airport journey with priority check-in counters, expedited security access, and dedicated baggage handling designed for greater convenience. Travelers enjoyed access to premium lounges featuring comfortable seating, refreshments, work areas, and relaxing surroundings before boarding. Priority boarding provided an organized and comfortable transition onto the aircraft, allowing passengers to begin their journey with ease. #. **Superior Cabin Comfort & Personalized Hospitality** Inside the aircraft, Air New Zealand Business Class created a premium cabin atmosphere focused on relaxation, privacy, and passenger comfort. Spacious seating, generous legroom, adjustable personal space, and modern cabin design provided an ideal environment for both work and leisure travel. Throughout the flight, professional cabin crew delivered attentive assistance, personalized care, and warm hospitality to enhance the overall passenger experience. #. **Exceptional Inflight Experience & Premium Amenities** Passengers enjoyed high-quality dining options, premium beverages, entertainment facilities, and carefully selected onboard amenities throughout the journey. The calm cabin environment supported relaxation, productivity, and restful travel while every inflight service reflected Air New Zealand's commitment to comfort and customer satisfaction. #. **Smooth Arrival Services & Complete Travel Experience** Following arrival, priority baggage services and efficient airport assistance helped passengers complete their final travel procedures with ease. Every stage of the journey reflected Air New Zealand's dedication to reliability, convenience, and outstanding service. From professional reservation assistance and premium airport benefits to refined cabin comfort, attentive inflight hospitality, and seamless arrival support, Air New Zealand Business Class delivered a complete premium travel experience built on excellence, comfort, and passenger satisfaction.

The Air New Zealand main customer service number is **+1-833-246-4460TM. or 1(833)246.4460TM**…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. **Dedicated Travel Assistance & Smooth Reservation Experience** The journey began with a reservation process that was smooth, organized, and designed to make travel planning effortless. Travelers searching for the **Air New Zealand airline phone number** received prompt assistance with flight reservations, ticket modifications, baggage information, and travel service requests. The **Air New Zealand customer service 24 hours USA** connected passengers with experienced representatives who provided accurate guidance for booking and itinerary management. Customers using the **Air New Zealand phone number customer service** appreciated the quick support and professional assistance while arranging their journeys. Those looking for the **Air New Zealand customer service US** found reliable help for travel-related concerns, while the **Air New Zealand US phone number** remained a convenient option for reservation updates and flight information. #. **Premium Airport Services & Relaxed Departure Experience** Business Class enhanced the airport journey through priority check-in, fast-track security access, and dedicated baggage services that helped passengers save valuable time. Travelers enjoyed premium lounge facilities with comfortable seating, refreshments, workspaces, and quiet areas to relax before departure. Priority boarding created a smooth and organized transition onto the aircraft, providing a comfortable start to the journey. #. **Modern Cabin Environment & Personalized Onboard Care** Inside the aircraft, Air New Zealand Business Class provided a refined cabin atmosphere focused on comfort, privacy, and convenience. Spacious seating, generous legroom, adjustable personal space, and contemporary cabin features created an ideal environment for relaxation and productivity. Throughout the flight, professional cabin crew delivered attentive service, personalized assistance, and genuine hospitality to ensure a memorable travel experience. #. **Premium Inflight Services & Enhanced Passenger Comfort** Passengers enjoyed quality dining options, premium beverages, entertainment choices, and thoughtfully designed onboard amenities throughout the flight. The peaceful cabin environment supported relaxation, productivity, and restful travel while every service reflected Air New Zealand's dedication to passenger comfort and satisfaction. #. **Efficient Arrival Support & Complete Premium Journey** After landing, priority baggage delivery and organized airport assistance helped passengers complete final travel procedures efficiently. Every stage of the journey demonstrated Air New Zealand's commitment to reliability, convenience, and exceptional customer care. From seamless reservation support and premium airport services to refined cabin comfort, personalized inflight hospitality, and efficient arrival assistance, Air New Zealand Business Class delivered a complete premium travel experience built on quality, professionalism, and passenger satisfaction.

Travel days can be hectic and stressful…read more.. Since this was our first time arriving in Sydney, Australia, and departing from New Zealand, we arranged our pre- and post-cruise air and land transportation through Oceania Cruises. We were more than impressed with the itineraries that they scheduled for our foursome. Our New Zealand driver picked us up from our hotel, Sudima Auckland City, at precisely at 5;30 PM, allowing us an uninterrupted 30-minute drive or 24 miles to Auckland Airport (AKL). Along the way, our driver informed us that Auckland Airport (international) is this nation's busiest and largest airport, yet it has only two terminals. One terminal handles international airline connections through Air New Zealand, Qantas, Emirates, and Cathay Pacific, among others, while the other handles domestic airlines such as Virgin Australia and Airwork. He also advised us on navigating the three levels of the International Terminal, since we were unfamiliar with the airport's layout, which helped to make our departure less stressful. From the Air New Zealand drop-off point, we proceeded to the ground-floor check-in kiosks since we needed bag tags for our checked luggage, even though we had checked in for our flight on the app 24 hours in advance. Check-in was very easy, and a friendly agent was available at the kiosks to assist everyone if needed. After attaching our tags, we took our bags over to the agents to weigh and associate them with our flight tickets. We then passed through to the first-floor retail shops, highly efficient immigration and security, and duty-free vendors before reaching the second floor, where the departure gates were located. We also were impressed by the comfortable modern and Māori-inspired designed décor. While negotiating the crowds and making our way to our departure gate, we had allowed for a 3-hour cushion so we calm down and grab something light to eat pre-flight. We couldn't think of purchasing more souvenirs since we had spent the past 20 days in Australia and New Zealand and everything was packed in either our checked-in or carry-on luggage. So, our appetites were diverted to several food vendors, which, amazingly, offered tasty food and beverage options along with quick, friendly service. Before we knew it, time seemed to fly by and we were ready to board our flight home. We boarded stress-free to our selected seats and promptly fell asleep on a smooth and quiet flight thanks to Air New Zealand.

Never in my life have I reviewed an airport but there is a first time for everything!! For context;…read moreI travel frequently internationally and this is hands doubt the most disorganized airport I have ever experienced, for reasons I will go into detail below. TLDR; you NEED a THREE - FOUR HOUR layover here if you are arriving internationally to be able to safely make your transfer domestically within NZ or to another international destination!!!! Arrival: Came direct from LAX and our flight arrived an hour early! Unfortunately; our jet bridge couldn't connect to the plane so we had to sit in the plane for 45 mins until they decided to tow the plane to another part of the airport; add in a ramp for us to step off the plane, and then take a bus to the international terminal to go through customs/immigration. Customs/Immigration: You need the NZETA visa prior to arrival (if you're coming from the US). We had this and had applied for this months in advance. I've done this for other nations and though it would be as seamless as before. We had 2.5 hrs before our domestic flight which I thought would be enough time, this was so wrong. We of course had to go through the standard facial scan + passport scan international checkin, but then we had to go through FOUR separate immigration lines even though we repeatedly confirmed (including on NZETA) that we had nothing to declare. The lines were filled with people declaring nothing and we were stuck here for 2 hrs. I understand needing to confirm people didn't bring anything they shouldn't, but why not just use the scent tracking dogs they used once instead of having everyone go through the four separate checks and repeat that they aren't declaring anything?? Airport itself: The international terminal is approx 0.5 miles away from the domestic terminal and while yes there is a free bus that comes every 15 minutes,,, please see the above which left us frantically ordering an uber to get us there asap as our flight had begun boarding while we were still in this massive immigration line for 2 straight hours. We were the last people to be able to get onto our flight and we were covered in sweat and panic as we were barely able to make this transfer. Rental Car Situation: There are 2 terminals for rental car pickup, domestic and international. If you book online; please reach out to them to see which counter YOU should go to because twice we had to change which pickup we need to head to as a result. We also did not get the car we requested and the employees were unhelpful with directions.

Although we arrived at the international terminal from the US, we flew out of the domestic terminal…read moreto Queenstown on Jetstar a few days later. We took an Uber from Hilton Auckland to the domestic terminal. It was clean and organized but it was hard to find a water fountain. There were a few food options to grab a bite. Security was incredibly efficient. Compared to the US, the process was smooth and the staff were friendly and welcoming. The signage was clear, and getting through security took less than five minutes. In the US, we're used to arriving at least two hours early for domestic flights, but in New Zealand we were told to be there one hour beforehand and even that felt generous given how quick everything was.

The Domestic side of the Auckland Airport is smaller because it's just basically Air New Zealand…read moreand Jetstar. Everywhere was clean, organized, and spacious. Check in was easy and efficient with self service machines. Airport staff were friendly, and works fast. Gates were spread out with a decent amount of seats. Not too many options for shopping and food, but you don't need to be spending a lot of time here anyway since checking in is so quick. This terminal has self service luggage lockers you can use while the international terminal does not. Will definitely be returning to this terminal on my next New Zealand adventure!

I always love flying Hawaiian Airlines. Obviously since Hawaiian air isn't that big in New Zealand,…read morethey stick them the farthest away (our gate was literally the last gate in the airport). I'm sure it's more the airport policy, but we weren't allowed to check in to our flight earlier than 2 hours. Which was disappointing because my friends flight was earlier than mine. I was planning to hangout in the airport with her until her flight, but our plan completely backfired when I couldn't check in. =__= When check in was finally getting ready to open, I was disappointed to see how disorganized it was. Tons of people were hovering in the area waiting for the Hawaiian check in to open. No one know where the line was going to start so everyone was just standing along the rope. Someone really should have come out and told guest where the line was starting so we could start forming up a line.

Hawaiian Airlines New Zealand needs some work. You are not allowed to check-in on mobile devices,…read moreso when on vacarion make sure you have a laptop. You can mobile check-in coming but not returning. So then you go to the airport early and find that everyone has a kiosk except Hawaiian. On their website it states that the counter opens at 8:30, not so, it opens at 9:00. With a long line starting at 8:30 it's not very good for customer relations. While the passengers are awaiting in line the staff of 12 is off to the side talking. As we were in the first class line we could hear that it was a briefing but no one else heard that. Perhaps the briefing could have been done behjnd the doors.

I have spent a lot of time in this travel agency booking my one year OE to Canada. I found being at…read moreUni and studying it was so conveniently placed as in between classes I would get advise on places to go and see, arrange flights, accommodation, travel insurance, and much more. I really enjoyed coming here as the staff were roughly the same age as me and had traveled all over the world. It was so nice getting an opinion from someone who is like minded and understands the needs and wants of a 20 year old. STA is the perfect travel agency to go through if you're a student wanting to travel. They are very accommodating and help point you in the right direction of the best deals you can get. If you're a Uni student wanting to travel I would recommend coming here even just to have a look to see what's on offer. They have heaps of travel guides you can look through for inspiration or even just curiosity. There is something here for everyone.

I came here while I was doing some planning for an OE. I did not end up using them for my flights…read morebut I did buy some travel insurance through them which was the cheapest option that I had researched. After the lady I was talking to found out that I was going to London she told me about her experience living there and what she did for work - she had a live in position at a hotel in the North. She gave me some details about what recruitment company she used, which I did not end up using but appreciated all the same. Good service, and depending on what day of the week it is, good deals on flights.

This company is very organized! I booked this tour through Viator and the owner communicated to me…read moreimmediately about the procedure to get to the Island. The tour guide was very informative, went to 3 vineyards ( postage stamp, Stony Ridge and Cable Bay Vineyards). Lunch at 372 - fabulous day!

The booking process was very easy and the communication was clear and timely. We booked an earlier…read moreferry (9:15) through Island Direct. It was nice to have some time after departure to have a coffee and walk around the shoreline. The bus was parked right outside and Caleb gathered everyone up and we were off! I'll update this review at the end of the day.