Air New Zealand Customer Service**, and overall I had a good experience. My booking reference was…read more**BK-18885-bk502961.* I initially contacted the company by phone at to ask about availability, pricing, and how soon a technician could visit. The booking process was fairly simple. The person I spoke with on the phone explained the basic service details and gave me an estimated time for the visit. I appreciated that the information was explained clearly instead of having to guess what was included in the service. The technician arrived around the scheduled time and first checked the AC to understand the problem. He explained what he found and discussed the repair before starting the work. I liked this approach because I knew what was going to be done rather than having the work start without any explanation. The actual service took around an hour. The technician was professional and kept the work area reasonably clean. After completing the repair, he tested the AC and explained what had been fixed. The AC was working properly when he finished, which was the main thing I was looking for. One thing I particularly liked was the communication. When I had a question about the service, I was able to contact the company and get an answer. The staff member on the phone was polite and tried to explain the process clearly. There was one area that could be improved. The waiting time was slightly longer than I originally expected, so better communication about the exact arrival time would have made the experience even better. Apart from that, I did not have any major problems with the service. The final experience was positive for me. I found the booking process straightforward, the communication helpful, and the actual service satisfactory. I also appreciated that the technician explained the work instead of simply completing it and leaving. Based on my experience, I would give **Airline Airport Services 4 out of 5 stars**. I would consider using them again if I needed the same type of service in the future. Of course, everyone's experience can be different, but based on my own visit, I was generally satisfied with the service and the way the booking and repair were handled. Overall, the main positives for me were the easy booking process, helpful communication, professional service, and the fact that the problem was resolved. With slightly better timing communication, the experience could have been even better.

The Air New Zealand main customer service telephone number is 1~877 906 7691tm or 1~877 906 7691tm…read more This number is available 24/7 for booking, changes, and support, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Smarter Way to Experience the World** Business class introduced a travel experience where every journey was guided by thoughtful planning, premium convenience, and personalized attention. Every detail was carefully coordinated to help travelers move effortlessly from one stage of the trip to the next. Whether flying for international business, a dream vacation, or an important family occasion, every mile reflected a commitment to making travel more enjoyable and less demanding. **Making Every Moment Count** Premium travel was built around the idea that every moment should add value to the journey. Exclusive airport privileges, streamlined travel services, and dedicated passenger assistance allowed travelers to spend less time waiting and more time enjoying the experience. Every interaction was designed to create a sense of ease, giving passengers the freedom to focus on what awaited them beyond the destination. **An Environment Crafted for Modern Travelers** Inside the cabin, business class combined sophisticated design with everyday practicality. Spacious seating, refined interiors, advanced onboard technology, and thoughtfully arranged personal space created an atmosphere that supported every style of travel. Whether completing important tasks, enjoying a quiet escape, or simply appreciating the journey above the clouds, travelers experienced comfort tailored to their individual needs. **The Difference Is in the Experience** Every premium journey was enriched by carefully considered details that elevated the entire flight. Inspired dining experiences, refreshing beverage selections, exclusive travel amenities, and a diverse entertainment collection created memorable moments from takeoff to landing. Friendly and professional cabin crew remained attentive throughout the journey, delivering personalized hospitality that transformed excellent service into an unforgettable experience. **A Seamless Path from Departure to Arrival** The journey continued with the same level of care even after the aircraft reached its destination. Efficient baggage services, organized airport support, and smooth passenger assistance ensured every arrival remained as effortless as the departure. Every transition reflected precision, reliability, and a dedication to maintaining a consistently premium travel experience from beginning to end. **Travel That Redefines Every Expectation** Business class represented more than elevated air travel--it became a symbol of refined exploration and effortless mobility. By bringing together innovative travel solutions, exceptional hospitality, elegant surroundings, and seamless coordination, every journey became an experience defined by comfort, confidence, and lasting memories. It was a way of traveling that inspired passengers to look beyond the destination and appreciate every remarkable moment along the way.

The Air New Zealand main customer service telephone number is 1~877 906 7691tm or 1~877 906 7691tm…read more This number is available 24/7 for booking, changes, and support, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Smarter Way to Experience the World** Business class introduced a travel experience where every journey was guided by thoughtful planning, premium convenience, and personalized attention. Every detail was carefully coordinated to help travelers move effortlessly from one stage of the trip to the next. Whether flying for international business, a dream vacation, or an important family occasion, every mile reflected a commitment to making travel more enjoyable and less demanding. **Making Every Moment Count** Premium travel was built around the idea that every moment should add value to the journey. Exclusive airport privileges, streamlined travel services, and dedicated passenger assistance allowed travelers to spend less time waiting and more time enjoying the experience. Every interaction was designed to create a sense of ease, giving passengers the freedom to focus on what awaited them beyond the destination. **An Environment Crafted for Modern Travelers** Inside the cabin, business class combined sophisticated design with everyday practicality. Spacious seating, refined interiors, advanced onboard technology, and thoughtfully arranged personal space created an atmosphere that supported every style of travel. Whether completing important tasks, enjoying a quiet escape, or simply appreciating the journey above the clouds, travelers experienced comfort tailored to their individual needs. **The Difference Is in the Experience** Every premium journey was enriched by carefully considered details that elevated the entire flight. Inspired dining experiences, refreshing beverage selections, exclusive travel amenities, and a diverse entertainment collection created memorable moments from takeoff to landing. Friendly and professional cabin crew remained attentive throughout the journey, delivering personalized hospitality that transformed excellent service into an unforgettable experience. **A Seamless Path from Departure to Arrival** The journey continued with the same level of care even after the aircraft reached its destination. Efficient baggage services, organized airport support, and smooth passenger assistance ensured every arrival remained as effortless as the departure. Every transition reflected precision, reliability, and a dedication to maintaining a consistently premium travel experience from beginning to end. **Travel That Redefines Every Expectation** Business class represented more than elevated air travel--it became a symbol of refined exploration and effortless mobility. By bringing together innovative travel solutions, exceptional hospitality, elegant surroundings, and seamless coordination, every journey became an experience defined by comfort, confidence, and lasting memories. It was a way of traveling that inspired passengers to look beyond the destination and appreciate every remarkable moment along the way.

I was planning on going to New Zealand in January. I booked my tickets in June and in October Air…read moreNew Zealand cancelled my return flight. I had bought flexible tickets and was told I could get a complete refund. I had the choice of staying in Auckland for three more day which I did not want to do. They offered me a refund less $300 or a credit for a year. I did not want the credit and I have to eat the $300. I will tell my neighbors and friends about the experience I had with Air New Zealand and hope the will not fly with them Lois Buncher

Several months ago, Delta had a "flash sale" where they were offering flights to Auckland (from ANY…read moreairport in the USA) for the low low price of 50,000 SkyMiles. That's the equivalent of $500 (around NZD1100). And their usual deals are only from big airports like JFK or LAX. I bought a ticket departing Charlotte thinking that it was for sure a "mistake fare" and they weren't going to honor it. But they did and here we are with a boarding pass that will have me spending the next 24 hours flying Charlotte - Atlanta - Los Angeles - Auckland and back the same way, 8 days later. Sure, it was in the economy seating but even the 13 hours over the Pacific wasn't that bad (except no wifi because their provider doesn't have satellites in orbit over the part of the world yet). I used to be a Diamond Medallion even two years ago but with the pandemic and a new job, I'm not flying. So this trip let me experience Delta as a "General Member" with zero status. So yeah, I was seated in 48J with a window in the furthest back section of this Airbus 350. And I boarded with the Main 2 group which is nearly the last section. But other than that, clean, comfortable and while the food was airplane food, it wasn't bad. Restrooms were reasonably clean for a 13 hour flight and you could get up and grab a snack from the rear galley any time. I truly have no complaints. This was a perfectly good flight and I would gladly fly Delta to Auckland again. If they'll only price the tickets this low again because right now, CLT-AKL is $2600 and I can get to Europe two or three times for that. [Review 536 of 2024 - 180 in New Zealand - 21568 overall]

It took more than two hours to get from the airport to my hotel when I arrived, with a bus and a…read moretrain and a bus. All of that was around NSD25 so to find the Super Shuttle for not much more, I'm hooked. And thankfully, waiting until the day before to book didn't screw me up. The shuttle driver arrived at my hotel only about ten minutes late and I was the second-to-last passenger to board. One more stop and we were on our way to the airport with bags packed in the trailer behind. Comfortable, efficient and budget-friendly. It was great to not be stressed. A small but more than public transportation but less than an Uber. We pulled up to the terminal on time and all was well. I will absolutely use this service again. A great deal. [Review 533 of 2024 - 178 in New Zealand - 21565 overall]

I believe in mass transit while traveling wherever possible, shuttles are the next best thing…read more Super Shuttle New Zealand is a model for how companies around the world should be; this review serves for the entire company, not just using it in Auckland. On our trip we had a need for shuttle service on four occasions, each one we used this company and we thoroughly recommend it. We used it in Wellington, Auckland twice, and Queenstown. It goes like this: you can book online, on their stellar app, or over the phone. I recommend the app: it's intuitive, stable, and records all your trips in one place. Communication is spot on; you'll get texts or notifications confirming your pickup; they have GPS to track your driver, information about them, and information about other stops and riders so there's no guessing on time or schedules. Prices were fantastic, less than $20 for both of us. The shuttles themselves are modern and clean vans with comfortable seating. There's no overbooking, so plenty of space. The big thing is the trailers for luggage; so many other companies limit you due to room in a tiny trunk space, here they put it all in the trailer. The vans have free wifi as well, which can be useful in a foreign country if you need to access airport information or details about your stay. Every pick up and drop off we had was a breeze; all on time, all friendly and local. The drivers seemed to enjoy talking and all knew shortcuts to save on time and traffic. We would definitely use this company again, there's nothing cheaper, safer, and more convenient.

I came here for an event last weekend and really wanted to review it. I think its such a great…read moreplace to hold a big event, the one I went to showcased planes and cars at the same time. It's a huge location, they managed to fit so many food stalls around all the displays, which I loved because usually at big events like this, you don't get much selection in terms of food, just hot chips and fizzy drinks. There was plenty of parking, which was free, again an unusual perk for a car event. Plenty of loud speakers all around, so we knew exactly what was going on in all the different areas. One thing they didn't have was seating, but not many event locations have that so luckily this time I had taken my own pop up chair. Great venue = a great day was had!

Have been here several times for airshows and a couple of flights. It is so quiet on non show days,…read moreyou can just watch the light aircraft flying taking off and landing. You may even get to see a Warbird on a practice flight. On show days it is so different, so many people, so many aircraft and things happening. Always plenty of choice of food and drink. Find a good spot and enjoy the show. Parking is often backed up on the surrounding roads, so be prepared for lots of walking.

Took a ride out to waiheke for lunch. For the return flight, i had to taxi for 20 minutes to an…read moreairport. I spoke to them and they confused my request to go down to a second location and my request to get picked up at the airport. But the most frustrating thing was they could never pick me up at the airport and I wasn't told. Who pays 5 grand to have to catch a flight taxi to catch a return flight? Answer: me because they made me. Hopeless. In their defence, nice copter and good pilots.

If you ever want to treat a friend or a loved one with an experience they will never forget, then I…read morecan recommend a booking on any of Heletranz's scenic flights. I took the city flight, a round trip from the Albany base that took in all the major sights around the city. You really get a bird's eye view of the Sky Tower, Eden Park, the Waitemata Harbour and all the volcanic peaks dotted around the city. The pilot's input is great and you are made to feel at ease, should it be your first time in a bird. I've been fortunate enough to fly in several different helicopters, and the Eurocopter operated by Heletranz is a luxurious experience with good views for all the occupants. At about $200 a person, it is not cheap, but the experience is forever. You get value for your money, as the trip seems longer than you expect, and you are left with numerous photo opportunities of our beautiful city.

I was looking to find out what I can do in Auckland for a few hours with a friend visiting from…read moreabroad, and had heard about a company called Stray from a traveller friend. Conveniently located with a funky bright sales office on Fort street super friendly and helpful staff can book you a free day stray bus tour around Auckland showcasing our magnificent city. The Vintage orange bus takes you to highlights of Auckland such as a Bungy jump off the Auckland Harbour Bridge for a discounted fee, or at the Sky tower the Sky Jump where you free fall with security ropes off a ledge and down to the waiting platform in a matter of seconds, what a thrill! You also take in the sights and great view at Bastion Point near Mission Bay, go for a bush walk in the Auckland Domain, have a pub meal if you feel like it and a free beer at Speight's Ale house. Last but not least you even get to wander around the world class sailing village of the Viaduct and hop on a Whale and Dolphin Safari if weather and your wallet permits. The amazing sales staff at the office can also book you any activity In Auckland which is fabulous to have as a service.

Having taken a Stray tour around southeast Asia from Bangkok, to northern Thailand and all the way…read morethrough Laos and spent (almost) every minute loving it, I knew that when I wanted to book a similar trip around New Zealand, there was only one place I would head to. Gaz, the guy I booked my trip with in the office, could not have been nicer and literally knew the answer to all my questions about the trip: what it would be like in certain places, what there is to do there, how much money I'd need (I could go on, I was probing him for probably a good half an hour about it!) it's really reassuring to know people know first hand about what they are selling you and more importantly, never pressuring you into anything you don't want to do. I'm also going to be booking a trip to Fiji in there soon as well. Can't recommend the people or the tours highly enough. They really know New Zealand and their target customers perfectly. I can't wait for my trip now!

We are visiting Auckland for a week and asked our concierge for a touring company recommendation to…read moresee Hobbiton and the glow worm caves. Auckland & Beyond was highly recommended. We weren't disappointed. We did the Hobbiton and Waitomo Glowworm Caves all day tour on Thursday, 8/8. Our tour guide, Chris, was outgoing, friendly, provided local information as we drive through different regions, and funny. He kept the tour light and relaxing while entertaining. Incredibly accommodating and gracious. He kept us impeccably on time when we were among many other groups and different tours. I was incredibly impressed with this tour. Such an adventurous day complete with stellar service. Having experienced it myself now, I also highly recommend this tour service to anyone wanting to explore more of New Zealand's north island while here.