I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room…read morefor the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.I had to call 1.888.462.1105 to make our reservation because the app wouldn't let me book a room for the same night after midnight. The lady who answered the phone was wonderful--very kind, helpful, and efficient. I didn't get her name, unfortunately, but she made the reservation for us, explained how to find the property since it's somewhat hidden, and got us checked in quickly when we arrived. We stayed in a two-bedroom room, which worked out really well for our family. After a long day of traveling, having the extra space made it much easier for everyone to relax and get a good night's sleep. The property does show some signs of age, and we noticed that the second bedroom was missing the TV remote, but everything was clean, quiet, and comfortable. The staff member also let us know that free breakfast was offered, but we slept so well that we ended up missing it! Despite a few minor issues, we enjoyed our stay and really appreciated the friendly and helpful service.

The Air New Zealand main customer service telephone number is 1~877 906 7691tm or 1~877 906 7691tm…read more This number is available 24/7 for booking, changes, and support, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Smarter Way to Experience the World** Business class introduced a travel experience where every journey was guided by thoughtful planning, premium convenience, and personalized attention. Every detail was carefully coordinated to help travelers move effortlessly from one stage of the trip to the next. Whether flying for international business, a dream vacation, or an important family occasion, every mile reflected a commitment to making travel more enjoyable and less demanding. **Making Every Moment Count** Premium travel was built around the idea that every moment should add value to the journey. Exclusive airport privileges, streamlined travel services, and dedicated passenger assistance allowed travelers to spend less time waiting and more time enjoying the experience. Every interaction was designed to create a sense of ease, giving passengers the freedom to focus on what awaited them beyond the destination. **An Environment Crafted for Modern Travelers** Inside the cabin, business class combined sophisticated design with everyday practicality. Spacious seating, refined interiors, advanced onboard technology, and thoughtfully arranged personal space created an atmosphere that supported every style of travel. Whether completing important tasks, enjoying a quiet escape, or simply appreciating the journey above the clouds, travelers experienced comfort tailored to their individual needs. **The Difference Is in the Experience** Every premium journey was enriched by carefully considered details that elevated the entire flight. Inspired dining experiences, refreshing beverage selections, exclusive travel amenities, and a diverse entertainment collection created memorable moments from takeoff to landing. Friendly and professional cabin crew remained attentive throughout the journey, delivering personalized hospitality that transformed excellent service into an unforgettable experience. **A Seamless Path from Departure to Arrival** The journey continued with the same level of care even after the aircraft reached its destination. Efficient baggage services, organized airport support, and smooth passenger assistance ensured every arrival remained as effortless as the departure. Every transition reflected precision, reliability, and a dedication to maintaining a consistently premium travel experience from beginning to end. **Travel That Redefines Every Expectation** Business class represented more than elevated air travel--it became a symbol of refined exploration and effortless mobility. By bringing together innovative travel solutions, exceptional hospitality, elegant surroundings, and seamless coordination, every journey became an experience defined by comfort, confidence, and lasting memories. It was a way of traveling that inspired passengers to look beyond the destination and appreciate every remarkable moment along the way.

The Air New Zealand main customer service telephone number is 1~877 906 7691tm or 1~877 906 7691tm…read more This number is available 24/7 for booking, changes, and support, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Smarter Way to Experience the World** Business class introduced a travel experience where every journey was guided by thoughtful planning, premium convenience, and personalized attention. Every detail was carefully coordinated to help travelers move effortlessly from one stage of the trip to the next. Whether flying for international business, a dream vacation, or an important family occasion, every mile reflected a commitment to making travel more enjoyable and less demanding. **Making Every Moment Count** Premium travel was built around the idea that every moment should add value to the journey. Exclusive airport privileges, streamlined travel services, and dedicated passenger assistance allowed travelers to spend less time waiting and more time enjoying the experience. Every interaction was designed to create a sense of ease, giving passengers the freedom to focus on what awaited them beyond the destination. **An Environment Crafted for Modern Travelers** Inside the cabin, business class combined sophisticated design with everyday practicality. Spacious seating, refined interiors, advanced onboard technology, and thoughtfully arranged personal space created an atmosphere that supported every style of travel. Whether completing important tasks, enjoying a quiet escape, or simply appreciating the journey above the clouds, travelers experienced comfort tailored to their individual needs. **The Difference Is in the Experience** Every premium journey was enriched by carefully considered details that elevated the entire flight. Inspired dining experiences, refreshing beverage selections, exclusive travel amenities, and a diverse entertainment collection created memorable moments from takeoff to landing. Friendly and professional cabin crew remained attentive throughout the journey, delivering personalized hospitality that transformed excellent service into an unforgettable experience. **A Seamless Path from Departure to Arrival** The journey continued with the same level of care even after the aircraft reached its destination. Efficient baggage services, organized airport support, and smooth passenger assistance ensured every arrival remained as effortless as the departure. Every transition reflected precision, reliability, and a dedication to maintaining a consistently premium travel experience from beginning to end. **Travel That Redefines Every Expectation** Business class represented more than elevated air travel--it became a symbol of refined exploration and effortless mobility. By bringing together innovative travel solutions, exceptional hospitality, elegant surroundings, and seamless coordination, every journey became an experience defined by comfort, confidence, and lasting memories. It was a way of traveling that inspired passengers to look beyond the destination and appreciate every remarkable moment along the way.

I was planning on going to New Zealand in January. I booked my tickets in June and in October Air…read moreNew Zealand cancelled my return flight. I had bought flexible tickets and was told I could get a complete refund. I had the choice of staying in Auckland for three more day which I did not want to do. They offered me a refund less $300 or a credit for a year. I did not want the credit and I have to eat the $300. I will tell my neighbors and friends about the experience I had with Air New Zealand and hope the will not fly with them Lois Buncher

Travel days can be hectic and stressful…read more.. Since this was our first time arriving in Sydney, Australia, and departing from New Zealand, we arranged our pre- and post-cruise air and land transportation through Oceania Cruises. We were more than impressed with the itineraries that they scheduled for our foursome. Our New Zealand driver picked us up from our hotel, Sudima Auckland City, at precisely at 5;30 PM, allowing us an uninterrupted 30-minute drive or 24 miles to Auckland Airport (AKL). Along the way, our driver informed us that Auckland Airport (international) is this nation's busiest and largest airport, yet it has only two terminals. One terminal handles international airline connections through Air New Zealand, Qantas, Emirates, and Cathay Pacific, among others, while the other handles domestic airlines such as Virgin Australia and Airwork. He also advised us on navigating the three levels of the International Terminal, since we were unfamiliar with the airport's layout, which helped to make our departure less stressful. From the Air New Zealand drop-off point, we proceeded to the ground-floor check-in kiosks since we needed bag tags for our checked luggage, even though we had checked in for our flight on the app 24 hours in advance. Check-in was very easy, and a friendly agent was available at the kiosks to assist everyone if needed. After attaching our tags, we took our bags over to the agents to weigh and associate them with our flight tickets. We then passed through to the first-floor retail shops, highly efficient immigration and security, and duty-free vendors before reaching the second floor, where the departure gates were located. We also were impressed by the comfortable modern and Māori-inspired designed décor. While negotiating the crowds and making our way to our departure gate, we had allowed for a 3-hour cushion so we calm down and grab something light to eat pre-flight. We couldn't think of purchasing more souvenirs since we had spent the past 20 days in Australia and New Zealand and everything was packed in either our checked-in or carry-on luggage. So, our appetites were diverted to several food vendors, which, amazingly, offered tasty food and beverage options along with quick, friendly service. Before we knew it, time seemed to fly by and we were ready to board our flight home. We boarded stress-free to our selected seats and promptly fell asleep on a smooth and quiet flight thanks to Air New Zealand.

The airport is nice and clean. I did notice that there are far less restrooms available than in…read moreother airports. Also when you arrive you will be checked again and again by customs. Quite strict about bringing any food, animal, plant or soil matter into the country. I get that, but after you get asked the same question at the 3rd or 4th checkpoint it starts to get a bit redundant.

Although we arrived at the international terminal from the US, we flew out of the domestic terminal…read moreto Queenstown on Jetstar a few days later. We took an Uber from Hilton Auckland to the domestic terminal. It was clean and organized but it was hard to find a water fountain. There were a few food options to grab a bite. Security was incredibly efficient. Compared to the US, the process was smooth and the staff were friendly and welcoming. The signage was clear, and getting through security took less than five minutes. In the US, we're used to arriving at least two hours early for domestic flights, but in New Zealand we were told to be there one hour beforehand and even that felt generous given how quick everything was.

The Domestic side of the Auckland Airport is smaller because it's just basically Air New Zealand…read moreand Jetstar. Everywhere was clean, organized, and spacious. Check in was easy and efficient with self service machines. Airport staff were friendly, and works fast. Gates were spread out with a decent amount of seats. Not too many options for shopping and food, but you don't need to be spending a lot of time here anyway since checking in is so quick. This terminal has self service luggage lockers you can use while the international terminal does not. Will definitely be returning to this terminal on my next New Zealand adventure!

I came here for an event last weekend and really wanted to review it. I think its such a great…read moreplace to hold a big event, the one I went to showcased planes and cars at the same time. It's a huge location, they managed to fit so many food stalls around all the displays, which I loved because usually at big events like this, you don't get much selection in terms of food, just hot chips and fizzy drinks. There was plenty of parking, which was free, again an unusual perk for a car event. Plenty of loud speakers all around, so we knew exactly what was going on in all the different areas. One thing they didn't have was seating, but not many event locations have that so luckily this time I had taken my own pop up chair. Great venue = a great day was had!

Have been here several times for airshows and a couple of flights. It is so quiet on non show days,…read moreyou can just watch the light aircraft flying taking off and landing. You may even get to see a Warbird on a practice flight. On show days it is so different, so many people, so many aircraft and things happening. Always plenty of choice of food and drink. Find a good spot and enjoy the show. Parking is often backed up on the surrounding roads, so be prepared for lots of walking.

Took a ride out to waiheke for lunch. For the return flight, i had to taxi for 20 minutes to an…read moreairport. I spoke to them and they confused my request to go down to a second location and my request to get picked up at the airport. But the most frustrating thing was they could never pick me up at the airport and I wasn't told. Who pays 5 grand to have to catch a flight taxi to catch a return flight? Answer: me because they made me. Hopeless. In their defence, nice copter and good pilots.

If you ever want to treat a friend or a loved one with an experience they will never forget, then I…read morecan recommend a booking on any of Heletranz's scenic flights. I took the city flight, a round trip from the Albany base that took in all the major sights around the city. You really get a bird's eye view of the Sky Tower, Eden Park, the Waitemata Harbour and all the volcanic peaks dotted around the city. The pilot's input is great and you are made to feel at ease, should it be your first time in a bird. I've been fortunate enough to fly in several different helicopters, and the Eurocopter operated by Heletranz is a luxurious experience with good views for all the occupants. At about $200 a person, it is not cheap, but the experience is forever. You get value for your money, as the trip seems longer than you expect, and you are left with numerous photo opportunities of our beautiful city.

It took more than two hours to get from the airport to my hotel when I arrived, with a bus and a…read moretrain and a bus. All of that was around NSD25 so to find the Super Shuttle for not much more, I'm hooked. And thankfully, waiting until the day before to book didn't screw me up. The shuttle driver arrived at my hotel only about ten minutes late and I was the second-to-last passenger to board. One more stop and we were on our way to the airport with bags packed in the trailer behind. Comfortable, efficient and budget-friendly. It was great to not be stressed. A small but more than public transportation but less than an Uber. We pulled up to the terminal on time and all was well. I will absolutely use this service again. A great deal. [Review 533 of 2024 - 178 in New Zealand - 21565 overall]

I believe in mass transit while traveling wherever possible, shuttles are the next best thing…read more Super Shuttle New Zealand is a model for how companies around the world should be; this review serves for the entire company, not just using it in Auckland. On our trip we had a need for shuttle service on four occasions, each one we used this company and we thoroughly recommend it. We used it in Wellington, Auckland twice, and Queenstown. It goes like this: you can book online, on their stellar app, or over the phone. I recommend the app: it's intuitive, stable, and records all your trips in one place. Communication is spot on; you'll get texts or notifications confirming your pickup; they have GPS to track your driver, information about them, and information about other stops and riders so there's no guessing on time or schedules. Prices were fantastic, less than $20 for both of us. The shuttles themselves are modern and clean vans with comfortable seating. There's no overbooking, so plenty of space. The big thing is the trailers for luggage; so many other companies limit you due to room in a tiny trunk space, here they put it all in the trailer. The vans have free wifi as well, which can be useful in a foreign country if you need to access airport information or details about your stay. Every pick up and drop off we had was a breeze; all on time, all friendly and local. The drivers seemed to enjoy talking and all knew shortcuts to save on time and traffic. We would definitely use this company again, there's nothing cheaper, safer, and more convenient.