This place was brightly lit up, welcoming and colorful as soon as you walked in!! I stumbled upon…read morehere wanting to see what was across the way! & it's a Wine place!!! . They had every wine you could choose from. The lady was so nice! She greeted me immediately asked if I needed help I was just in amazement! but I told her I'm just looking around, she said well if you need any help at all please let her know. It was reds, whites rosès etc . There were several rooms in the back and a spin around it was colorful and wine in every section. Beautiful art works which I believe she said it's an art gallery upstairs sometimes I'll have to recheck that. everything was neatly placed, they have Wine tastings, it's pretty cool and a chill vibe here. I'd surely recommend this place especially if you're a wine person.

Always a wonderful experience. Great wine and fabulous customer service. The Saturday sparkling…read morewine tastings are always fun. Lisa is well versed in wine and great to deal with.

I had a really good experience when I visited the Total Wine & More at Potomac Yards. I went there…read morelooking for a wine I saw on IG or TikTok (I can't remember). Of course I called first to the location closest to me. They didn't have it. But, they told me the PY location had it. When I arrived, I was able to easily find help in the form of a team member. She walked with me to make sure I found what I was looking for. I also received additional assistance and recommendations from another team member who was very helpful. He provided great information about the wine I was looking for plus some additional recommendations. Although there is a closer TW&M location, I will be returning to this one because of the positive experience. Happy sipping.

Very disappointing experience at the Total Wine in, Potomac Yard, Alexandria…read more The cashier refused my purchase because my daughter, who was shopping separately, was not immediately present to show ID. By the time my daughter came to the checkout, the situation had already escalated, and we left without buying anything. The cashier handled this poorly, and the response was rigid, dismissive, and unprofessional, and the manager did nothing to resolve the situation. This created an uncomfortable and embarrassing situation for my family, which should never happen during a simple purchase. What's most concerning is how inconsistent and unclear this policy is. If a family of adults come in together, are they required to check out together? Customers should not be forced to guess the rules at checkout or denied service based on arbitrary judgment. This experience reflects very poorly on store management and customer service.

They had three bottles of Buffalo Trace in stock. I wanted to buy all three. He told me there's a…read moresign, one person person. I checked, no, there's not. He said the register wouldn't let him do more than one per person. Ok, let's do three transactions. He said no. They would have been getting $29 a bottle either way; all this guy did was lose a customer who would have definitely come back because of the chance they had Buffalo Trace in stock.

Tried to pay with cash and get change. Was abruptly told by worker that she wouldn't accept cash,…read morethat she was voiding the transaction, and to go to a grocery store for exact change. Unclear if this is store policy. I kind of doubt it because there are no signs anywhere in person or online aexplaining this.

Knowledgeable and welcoming! The Manager knows his stock and easily gave suggestions. Looking for…read moreyour regular favorites or looking for something new, this is the ABC store you want.

The store is out of many of the popular items that I want to buy. An example is: They had medium…read moresize Kahlúa on sale for a month and during that time the sign saying it was on sale was there but never any Kahlua. My advice is to drive over the bridge to Maryland and get whatever you like. I complained several times but it doesn't go anywhere because the store is state owned and no one cares enough to offer a Solution or explanation for the situation other than suppliers. If I ran a business like this the competition would run me out of business. Oh that's right they don't have any competition.

Dropped by for National Rose Day to enjoy a the tasting. This was my first visit to the shop, but I…read morewill definitely be back. The staff was able to make great suggestions. There were wine options for any price point.

Such a hidden gem! I'm so happy I stumbled into this place. I had a good time during the National…read moreRose tasting. The owner Jess is so kind and knowledgeable. I'll definitely be back. So nice having a classy wine bar right in my neighborhood!

Literally the worst ABC store I have ever been to. Rude staff, everyone seems miserable, and the…read moreworst inventory compared to any of the neighboring stores. I have pulled up there 15 minutes to close before and gotten shooed away by an employee with locked doors. How is that acceptable? That has happened on multiple occasions. This store has also been closed for the past two weeks for some reason. I will never return, which is unfortunate since I live right across the street.

I have been on a Moscow Mule kick and thought it was time that I started to create this epic drink…read moreon my own. This store is fairly new and I can't believe I hadn't checked it out earlier. Upon entering, it was super spacious and had several huge advertisements from brands... even a huge Moscow Mule cup and a huge purple Kings chair by non other than Crown Royal lol. I got my bottle (pineapple vodka, easy to find) and headed to the register to purchase. At the register I noticed that they had an event listing for the store, events such as free alcohol, can you say win!!! The two guys that were working were really nice and even laughed when I joked about the black guy being named Bic (which wasn't his name but what I thought I heard) it reminded me of Kevin Harts movie where he chose the name Bic Mitchum. Nonetheless, this will be my go to store from now on and I will be lurking so that I can make it to some of those free events lol.

I don't understand how they can change so much and yet have such indifferent customer service. I…read morewas overcharged by $5 on a sale item, which I caught departing the store. The cashiers literally had no idea how to handle this, and I eventually just had them return the item, And even that was not a smooth process. They have a few unique items, but generally, this is the store I go to and say, " I'll just wait and get that at Whole Foods, where it's cheaper."

Great variety and reasonable prices. Wine and beer selection has exactly what we need and the…read morebutcher is on point