Happened 2 weeks ago. Wrote email to customercare@totalwine.com that is explaining the matter but…read moredid not get response back in 2 weeks, so i am writing here now. We experienced older lady was so rude. ID CHECK acceptable 24 hour ban- I DID NOT understand So, my boyfriend and I were at the Fairfax Total Wine location, trying to buy a bottle of wine. He was the one paying, and he showed his ID. The cashier asked mine, but mine was in the car. The cashier said they need to check everyone's ID. We completely understood.When a group of people purchase, they have to present their ID. It is the store policy that applies to all states. Truly UNDERSTANDABLE. We said we'll go grab my ID from the car, and we'll be back in 2 minutes." The store was not even busy at the time; there were only two of us, and maybe there were two more people, including her. But then the lady at the counter said something that totally threw me off - she goes, "No, NOW I CAN'T SELL IT to you for 24 HOURS." She explained it was some POLICY that if anyone doesn't have their ID, EVEN IF WE GO AND GET IT, they won't sell us alcohol for a whole day. I said okay, I'll wait outside so he can get in and collect them again." But she refused to sell it to my partner and we felt like we'd been blacklisted from the store for the entire day. We asked to see the policy but no response. WHY make us wait 24 hours for something that could've been fixed in five minutes? The entire thing felt completely unnecessary. I was just standing there, totally shocked. I've never heard of any rule like that in any store! It's not like we were trying to SNEAK AROUND WITHOUT SHOWING ID. I know there are laws around alcohol sales, and stores have to be strict, but is this 24-hour thing really a Total Wine policy? Or was she just making it up because she didn't want to deal with us? I've never run into something like this before. PS: We did not argue with the group ID check policy, but 24 hour store ban.

We shop here frequently and love the selection of wines & beers. You can find varietals from all…read moreover the world and they have a great selection of accessories too, including seasonal items. I went here to get some Rosé wine for our beach trip; a case to be exact and FYI you get 10% off if you purchase a case! I knew exactly what I wanted but immediately after I entered he store, I was greeted by a lovely gentleman with a delightful British accent. He was so charming, pleasant, and attentive. He found my wine right away, got my case for me and we had a fabulous discussion about Rosé. It doesn't get any better than that! Merci beaucoup!

This is a cool little shop located within the town of Clifton right next to Trattoria Villagio…read more They have a variety of wine from around the world. They also give tastings of wine, which when my husband and I went they had three samples to try. We ended up buying one of the whites that we tried in the tasting. The service was good as we were the only customers there at the time.

This was my first time visiting here. The store is located on the second floor of the building…read more After you arrive up the staircase, the first area is a wine tasting area with some bottles of wine on display. The second room had more wine on display. The shop is nice and appears to be high end, mostly dedicated to wine. I did not compare wine prices, but my impression is that wine here is more expensive than some of the national or regional retail chains such as Costco, Total Wine, Binny's Beverage Depot, etc. They also offer cigars, beer and cheese. We did not buy anything during our visit. When we were leaving, a customer arrived to buy some wine. If we ever run out of wine we will stop here to buy wine or other items.

The store was orderly and clean and they had a wide selection of liquor. Their prices were…read morereasonable and the employee was nice as well. Will be back for future liquor needs!

Service exceeded my expectation! Needed a suggestion and the Clerk was very helpful.read more

First class first impression. Friendly welcome from an attentive owner who wants to cater for his…read morecustomers tastes.

Great if you don't want to go to the grocery store. Friendly people and fair prices. A few quirky…read moreitems too.

I went there late yesterday evening and the person that helped me out was a man by Mr. Pitt. He was…read morethe most kind and helpful person. I've ran into in ABC store ever. He knew where everything was. Mr. Pitt was just so pleasant when he was helping me he really needs to be recommended for the outgoing personality and service he showed to me and other customers..

It's worked well for birthday, Christmas, and retirement gifts. I'm still not pleased going to a…read moregovernment store, as Virginia refuses to give way to private industry. They'll allow gambling and weed, but don't think they'll ever cede to capitalism with booze. This is unfortunate, as the prices for liquor are high. Then again this is a good location, considering it's run by Richmond. Getting in and out of here is relatively straightforward. The Christmas sets for Johnny Walker or Jim Beam are excellent. Very classy and make for nice gifts in our Scotch Irish family. The employees are really polite. Also they are extremely knowledgeable, and check out time won't be an arduous process. Do I wish it would be privatized? Sure. Yet until then, this is one of the better ABC stores in the area.

It's been a while since I was in this plaza. I was waiting for the burger joint to open up, so we…read moregrabbed a few pressed drinks and walked around until the restaurant was open. This Trader Joe's was clean, had fast lines, and nice employees.

This is a very new and modern Trader Joe's! It was a mostly superb experience. We went on a…read moreSunday, so they had several free samples to select from including buffalo chicken dip, queso, lemonade, wine, beer, and feta cheese. They were all incredible. Unfortunately, the first free sample lady was not friendly and rude and sassy towards us. However, every other employee we interacted with went above and beyond to be friendly and transform our experience from a trip to the store into a trip to remember! Trader Joe's hires many excellent employees who are great at their job. Spacious aisles and great selection of local and international cuisine at a great price. It's also near an Aldi, Panera, and other great stops to go after your visit!