VERY BAD customer service. We called for assistance setting up our expensive purchase & were treated rudely. Also sent us home with the wrong size cushions. To charge such an high amount and be treated like dirt post-purchase is hard to take. This is a poorly managed business. Only reason we have 2 stars as opposed the 1 is because the quality of the product is good - once we got the right items. We will NOT be a return customer. read more

In getting our new deck finished up we wanted to shop to update our 20yr old teak table and chairs... Justin showed us Beautiful Amish craftsmanship with a huge selection of pieces... We got some great ideas for when we are ready to move forward with completing this project. Their sales prices are still higher end but this is definitely where you get what you pay for. High quality materials that will last another 20+years... read more

Easy, smooth and fair. From browsing the showroom, to ordering our patio set, to the delivery; everything was easy, smooth and seemed fair. Good quality patio furniture and friendly staff. Justin made it easy to order exactly what we wanted and didn't try to push a sale, which was refreshing. Noah and skippy delivered our furniture. They were cautious and gentle and handled our furniture with such care. I would highly recommend them for all your patio needs! We ordered our patio set and it was delivered in one week! read more

Starting with our design consultants, they were both very easy to work with, listened to our ideas and gave us great suggestions for our patio table and umbrella set. When our custom order arrived at the store, Noah and Skippy were the assigned delivery team. They gave us a call when they were on their way and arrived on time. They went above and beyond carefully unloading our table, chairs and umbrella. They asked us if we wanted the umbrella installed on the table or if we were instead planning to store it away for winter before just assuming one way or the other. They helped me move a rather large patio planter pot out of the way to make room for our new furniture set. Both of them were courteous and, like the design consultants, also really easy to work with. It was definitely a "top-shelf" delivery - well done. read more

The selection was great. The prices are high but it's good quality. The manufacturing was slow and scheduled delivery was delayed a week. Our delivery guys Noah and Skippy were fantastic. Very nice, personable, and even funny. Did a great job and asked us whether we wanted the plastic taken off the pillows or left on. Lol I guess some people like their plastic left on. read more

Very professional They were right on time and curtious They had to deal with a difficult driveway also

Noah and skippy were excellent during my delivery. They went above and beyond to get my patio furniture just right! Some of the best delivery men I've had! read more

Great sales experience and nice selection to choose from. Excellent delivery service by Noah and Skippy.

this was my second purchase! I love this place as the selection is great and can fit most budgets! Al was great & the delivery is quick and the drivers are wonderful! All in all I HIGHLY recommend!! read more

I purchased a 15 foot outdoor umbrella and several outdoor furniture pieces. The umbrella is very large (I am small and was having difficulties operating it.) I called to ask if someone could come out to check it for me. I was absolutely impressed with the level of customer service and professionalism. Justin was attentive and immediately set up an appointment to have someone check it out. Cory was the serviceman who came and not only showed me how to use it, but also found some stress issues and said they would take care of it and replace what was needed. Cory was so patient and knowledgeable, I was impressed. I am so pleased that I have made more purchases with Viridien. I wholeheartedly recommend Viridien for your outdoor and indoor (fireplace log systems) needs. Definitely ask for Cory if you need service and look for Justin in Viridien's beautiful store! read more

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Love Viridien We purchased some backyard furniture with help from a designer, Miranda. She was great to work with Furniture delivery was also very easy. The guys were here promptly. Antonio and Skippy are super nice and very professional. read more

Maranda did an outstanding job with the design, layout and selection of our patio furniture and Tony and Skippy handled the delivery and setup professionally and on time. Great experience. Thank you. read more

Wow! The balcony furniture far exceeded our expectations! Beautiful, functional and so comfortable! Viridien was professional and we would highly recommend! read more

VIRIDIEN Patio + Fireplace - Our new balcony furniture - Outdoor Furniture Stores Near Me - Greenville, South Carolina

Love my purchases. Service and delivery went without a hitch. Also bought fireplace log insert! Always a good experience. read more

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Our outdoor furniture was delivered today and we could not be more pleased with the product and service. Donnie and Skippy were exceedingly patient with our rearranging and more rearranging and we love the end result. They took great care with every part of the delivery and set up. We loved working with our designer Matthew and the at home design service was top notch. read more

Quality of products purchased was excellent as was the in store experience. The delivery team was also very good . read more

Visited Viridien Patio this morning to purchase two natural gas fireplace inserts, gas logs and patio furniture for my screened back porch. Two clerks were chatting with the only other person in the store. I stood maybe 15' feet away and looked at the clerks. I got no acknowledgment, no eye contact, no we'll be with you shortly. After several minutes, I left. When spending thousands of dollars, I think it's reasonable to expect at least basic customer service. I'll buy elsewhere. Would give 0 stars if possible. read more

Thanks to M.J. and Skippy for a great delivery. There was a cushion missing and they immediately went back to get it for me. They were very careful with the furniture and were friendly snd polite. read more

Al was so helpful to us and very knowledgeable. He followed up like he told us he would. He made the process of buying new outdoor furniture easy. We are very happy with our purchase. read more

The furniture I bought from Viridien is very good quality and I am pleased with the whole entire process of shopping, getting help from your sales person Justin Miller, he made the process easy and the shipping was quick and the delivery men were quick, efficient and very careful. All in all a very pleasant experience. read more

Although the personnel here are very nice and helpful, and I did get a free Memorial Day hot dog and bottle of water, their prices are outrageously high for outdoor furniture. One outdoor couch was $2,300. On sale. We remarked on this to the salesperson and he said, "but you get a five year warranty." Really? In five years I may want to completely remodel the outdoor seating. I am saying it is outrageous compared to going to Lowes, Costco, Sams, Home Depot or other places for outdoor furniture. We wound up going to Lowes and got a very nice four seat table with four pivot chairs for $450. It may not last a full five years, but we shall see. I could decorate my living room with a new couch for that $2,300 price. read more

So we are repeat customers and can't say much good about the customer service. Products get a 4, sales and customer service a 2 at best. We bought a couple pieces (chair and ottoman) for our porch on sale a couple weekends ago. We live 7 miles away and we're surprised to learn they wanted $119 to deliver... "I have friends with big vehicles," I say. So Thursday when the pieces arrive my friend Lindsay goes over in her Tahoe to pick them up for me after we were told they'd fit in "any SUV". Tahoe is one honking SUV but the pieces didn't fit! Next day my friend Glenn kindly goes over in his pickup truck. Well they fit of course, but when he arrives he has a chair and no ottoman!!! I was livid. They can deliver for free Tuesday they say (it's Friday afternoon). A couple minutes later after being a squeaky wheel the sales guy Donny agrees to personally delivers an hour later. We won't go back anytime soon read more

Late this summer my outdoor gas firepit just stopped lighting. An HVAC service person determined that the igniter was corroded and needed to be replaced. I called the manufacturer of the unit with the part number and was happy to hear they had the part on hand. However, they would not sell it to me as an end user. They gave me the name of some dealers in our region but I could not get any traction with any of them until I called Fire House Casual Living. Donnie Owens took my information and followed up with gusto! The manufacturer representative at first told him that they did not sell the replacement part but Donnie refused to accept this answer knowing that I had already confirmed availability. He then worked through technical support to properly identify and order the needed part for me. As I anticipate evenings this fall out by my firepit with friends and family, I am very thankful to have found a company that provides outstanding customer service! read more

We have always been happy with everything we have bought at the Fire House Casual Living but this time we were kind of disappointed. We bought the coffee table and end table for the Labor Day sail. It was all put together when we picked it up. We decided to buy another end table and this time it was in the box. We put it together and it was no big deal but seriously when you spend 200.00 on a table for your porch you shouldn't have to put it together just like we did when we bought a 39.99 table from Home Depot. Just say'in. Thank you, Karen Snavely read more

For the BEST Customer Service, go see Albert Terry at the Greenville, SC store. I bought a Woodard, wrought iron glider, at Fire House Casual Living Store in Mt. Pleasant, SC years ago. The product came with a 15-year warranty. The store in Mt. Pleasant closed at some point & when I needed Customer Service, I was directed to the closest store, Greenville, SC. That is when I was introduced, by phone, to the most knowledgeable, efficient, and accountable Sales Person who provided more Customer Service to me that I have received all of last year. Albert gave me all the details & steps I needed to resolve my issue. He also took my contact info & forwarded it to the Claims Associate at Fire House Casual Living Stores and to the Sales Representative at Woodard Furniture that would assist in processing my claim. At every step along the way, Albert Terry was involved & made sure I was satisfied. I highly recommend buying from Albert Terry at Fire House Casual Living Store in Greenville, SC! You will not be disappointed!!!! read more

What a wonderful experience! I stopped into the showroom and left with a fire pit that I had been looking for. It was exactly what I wanted. The salesperson was great and helpful. The item was delivered today and the delivery people were very polite and on time. Thank you for a great experience. I will be back for my next purchase. read more

We bought a 13' cantilever patio umbrella to shade our patio furniture from Fire House and it is beautiful. The fabric is stylish and the frame and base are very sturdy. Albert was wonderful in getting it delivered quickly and Eddy did a professional installation. I will definitely recommend them to friends. read more

Visited this location a few times. Service was always good and prices seemed out of this world. We bought a table on clearance and paid for delivery. The screws were coming out from the bottom so I emailed a manager that asked about our experience. Long story short they took care of us. read more

Very expensive, and their "closeout" banner has been up for 2 months. We ask to see closeout furniture and the sales guy said "Duh, yeah, we should probably take that down." Two weeks later it's still up. Can you say bait and switch? read more

Had a great experience shopping at Firehouse casual. Salesman and service was very good. Our new furniture arrived on time and the delivery men were friendly, courteous and very efficient. I would definitely recommend Firehouse Casual to my friends looking for patio furniture. read more