I just used their visa services and it was so easy. When I was deciding which service to use one of…read moremy deciding factors is they answer their phones. I just got a 5 year visa that a different company told me I couldn't get. Jenny and the entire team made this stress free. I loved working with Texas Tower passport and visa services.

Came here for the first time. My son has a Japan trip coming up in August and we mistakenly assumed…read morethat his passport was good for 10yrs, buuuuut luckily I checked (better later than too late) and realized it was expired last year! I had an appointment at my local post office last Friday and it was the only appointment available until late July. We show up and the passport clerk called in sick and cancelled all the appointments. I was so pissed and also worried because I don't know what else to do so I Google searched what my options were and I came across this place. Please don't get me wrong, I was a bit skeptical about this place, just seemed like a scam or shady, but after some research, I decided to give it a go because we were desperate to get this down in time especially because I'm flying out of state this weekend and won't return until the end of July so I had to help my son out now. Anyways, staff member Jenny helped me over the phone answering the infinite questions that I had for her. She was super friendly, patient and thorough with me so I can better under what I need to do and why. This was on a Friday on the phone with her and I'm located about 2hrs from their office. She's off on Mondays, but she prepped a packet for me to show up on Monday when she didn't have to. She did this off of pure good faith that I'd show up and not ditch. Upon coming to their office, the small and dark parking lot was super empty and there was a homeless guy sleeping on the ground along the stairwell and front entrance. It gave me the feeling again that the good-to-be-true awesome service, was at this shady looking place. It just so happens that that we were just there early and more cars started to fill up the lot. Another staff member, Ricardo helped me and he was super fast and friendly. We showed up at 9am and were out the door before 930am to go to an USPS appointment that Jenny set for me. It was a farther, but necessary drive to take care of this process today so that I'm not driving back and forth. Once we were done with the Post Office, we returned to drop off the sealed envelope so that it could be FedEx'd the next day for processing. Because this was considered "expedited," I had to pay $580 for the whole process plus $35 Post Office processing fee and an extra $45 fee for FedEx services to have it shipped to my house overnight once the Post Office does their part. This office did all the work and we just had to sign and go tot the Post Office. I wouldn't be paying this much if I just paid attention to my son's passport expiration date, but this was a hard lesson learned and timing was against us. Overall, I definitely recommend this business should you ever need an expedited passport. Staff were all around, AMAZING. Parking lot is super small and shady looking lol. Just park and walk upstairs through the front glass doors. It appears that there is no elevators so for those handicap or can't walk up the stairs, I would call first. The hours show 24/7, but they do in fact have office hours. Hopefully Google Edit will accept my request to update their office hours.

Parking. On Louisiana, just before the light at Pierce, VIP is on your left. Just before the…read morebuilding, which is turned perpendicular to Louisiana, is a small parking lot. You may Park in the spaces along their building only. There is a pay for lot on the opposite one way, at 2001 Smith St. Entrance to VIP is street side. Door on the left. Once inside, ring the bell to the left of the British phone box. I began asking a question on Yelp and Erik Leighton was quick to respond. On the phone, I was assisted by Iris. On site, Adriana took care of me. Everyone was professional, patient, and friendly. Great service.

My passport came incredibly quickly. The staff was friendly, and Joe, the gentleman that had to…read moredeal with me, was patient, kind and professional. He quickly responded to my 1 million emails of craziness and paranoia, and did make me feel comfortable, even though I was acting like a lunatic.

Travel Visa Pro was terrific in helping us get e- visas for Brazil. We provided them the…read more information needed and they filled out the forms quickly and correctly. They coached us patiently and gave us useful tips and feedback till we got our visa photos right. We especially appreciate Mr. Vytautus Spucis, who helped us and kept us optimistic and on track.

This company is greedy, Im sure they do a decent job with visas, but they simply took my money…read morewithout offering a service. I booked an appointment, then decided I was not going forward with it so cancelled within the hour. They went on to still charge me $40, even though they had to do absolutely no work for me. Apparently it is in their Terms and conditions, but that is rediculous to charge someone if you did not spend a minute of time/work on them.

My company's travel department referred this service as I was under a tight deadline to help my…read moremanager get her passport renewed before her next international trip. We completed the required forms on October 21, and I received her new passport on October 28. Nancy was super helpful and promptly answered all of my questions. Excellent service all around -- will definitely use this company for all future needs.

I needed to get the passport card two years after I renewed my passport. The govt forms don't…read moregive that as an option. but Sam's Passport and Nancy got it done for me. It never would have happened without them. My computer had some problems and I made mistakes, but Nancy overcame all that with no problem. They provide great and fast service and peace of mind. I recommend them highly

Overpriced I wouldn't recommend his services did get a fast response when I tried to get in contact…read morewith owner

Excellent service! I needed to renew my passport that had been expired many years. Frank Vallderama…read morewas patient and completed my application quickly.

Very helpful with same day passport given my own doing of not renewing before my flight. Extremely…read morefriendly and kind staff. The systems were down the day prior and no stress out on the those being helped, only kindness and direction. Needed for this type of process. I'm really thankful for the help and the amazing service from walking through the building security to the appointment check-in to getting my passport. Thank you so much! Krystle

Make sure to arrive early !! The morning line was out the door. It flows quickly but is long and…read moreyou will be waiting outside Parking Since it's downtown there are paid parking lots nearby ( averaging about $25). There's also street parking nearby available after rush hour ends for about $2/hr. Security: You will have to go through security to enter the building and that's what causes the line to back up out the door. There is a metal detector to walk through and you put your bag through one - airport style They do make you take all electronics out of your bags. Belts, watches, etc come off but not shoes (thank goodness) . Make sure to leave nail files, lighters, etc in your car Getting to the passport office: The passport office is in the 4th floor. There are 2 sets of elevators so make sure you're waiting for the right one. The lower levels one is on the further end from security. When you get upstairs the guard will check your reservation confirmation and tell you what line to get in. From there it's just showing what they ask at the window then going to the next place they tell you . Other info: Apparently there is somewhere to take passport photos on site for a fee Everyone was very polite and friendly which I wasn't necessarily expecting ! I arrived to the building at 7:40am and was at the 4th floor by about 8:05am. I was done by 8:30am which was actually my appointment time. I recommend arriving early! When I came to pickup my passport at about it 2pm there were no lines anywhere

Very professional and nice service! Highly recommend!!!…read more Also, the office is vey neat and clean.

Amazing service, had very good experience. The worker are very nice and patient, we even got little…read moregift. Very recommend!!!!

I took over a week to research all of the approved/registered visa agencies that work with the…read moreConsulate of Brazil. (Due the sensitivity and importance of my passport) Once I confirm I wanted to use 3 Stars Visas agency, I was not disappointed. * Polite receptionist, very responsive employees * Confirmation that passport was received at the agency * Confirmation that my visas app was delivered to Consulate of Brazil * Confirmation that it was approved * Confirmation that it will be delivered over night with tracking # All of this was done without me initiating a call, they did this all on their own. Extremely proactive team. Thanks to all at 3 Stars Visas, the least I can I do is post my positive experience. Good job The few extra dollars are worth it, given the service quality.

After being turned away at the post office for not having the correct form size of my daughter's…read morebirth certificate I gave 3 Stars Visa a call to assist in getting a passport quickly. Who knew there was a long form and a short form?? Anyway, their website is easy to navigate and everyone was extremely helpful! Our vacation is less than a week away and now all I have to worry about is packing :-)

We used Passports Plus to get our visas for Brazil because the Houston consulate had jurisdiction…read moreover our state (Colorado) but we couldn't travel to Houston to get them ourselves. Because it was such a scary concept, to send your passports and a bunch of personal information, off to a stranger, we called the American Express office in Houston and they referred us to Passports Plus. Overall, they did a great job. The passports arrived sooner than expected and because their website was so thorough, we were able to follow the instructions and didn't have any problems or delays in the processing. My ONLY complaint, and the reason I docked one star, is that the company did absolutely NOTHING to keep up apprised of the status of our order. Not even an email to let us know our passports arrived in their offices safely (we had to get that from our Fedex Tracking number). Or an email confirming our order (the confirmation came back as a printed sheet with our finished passports). Because this is such a nerve wrecking thing to do (mail off your passports), I thought a courtesy email or some kind of tracking system that told you where your passport was in the process would have been nice (i.e. Your passports have been received, Your passports have been delivered to the Brazil Consulate, your passports are on their way back to you.) I had to call up the offices to find out that our passports had been shipped back. But other than that, a great service!

In 2007 after The US Passport office lost my passport application (2) two different times,…read morePassports Plus were a breath of fresh air. PP sent me my passport a few days quicker than they promiced. I have recommend PP to many friends and associates all across the US, never have I heard any complaints from my friends. Good Luck!