On 7/18/2024 A salesman came out to give me an estimate for…read morefence repair or possible complete replacement due to storm damage. The salesman's was rude and had no idea on things he was talking about. He spent more time telling me everything he wasn't going to do for me than actually giving me a quote for the job. I finally told the guy after about 10 minutes of listening to his attitude that his service is not a good fit for me. I have used Tousignant years ago and the service was great then. I have 2 dogs so I am in need of fencing and was ready to pull the trigger on a new fence right away. This guy soured me from using them and lost a sales. Tousignant if you read this review trust me when I say this you will lose many more sales with this guy and his rude attitude.

A really sweet lady named Jolane recommended A Plus Home Improvements, and now I can see why. They…read moreare fantastic people to work with. Thanks again Jolane for linking me up with a solution for our upcoming renovations!

I love this product!! my back porch has become one of my…read morefavorite places to enjoy my spare time ! All the different functions, plus the additional privacy. The employees were so meticulous about making it perfect! Thank. you !

A great business! Highly recommend! Weatherseal Sunrooms has absolutely wonderful customer service…read moreand fantastic products! Our new sunroom is wonderful, and was installed very quickly and expertly. We love WeatherSeal Sunrooms, the owner, Howard Offen and his entire team. Thank you very much!

Excellent job installing screen door. Plan to contact Bob for more repairs. Very pleased...great…read morecustomer service.

We needed a guest room door and closet door removed and replaced before Christmas Eve. I reached…read moreout only the week before Christmas & Bobb was reliable, on time and got the work done fast. I explained my budget to him and he offered me a great deal. Will definitely use again for future projects. Thank you soo much for the amazing work!

We appreciate that Restoration Works has expertise that can essentially make a century-old window…read morelook, feel and operate as if it were brand new. Their website lists 10 reasons to choose them as your restorer. Read them, and you will see that those reasons relate to their technical restoration services and capacity for work that requires great precision with a high level of quality. That's definitely admirable, but I'm struck by what's missing from that list - anything pertaining to customer service. I would wager Restoration Works considers itself a "premier" restorer/installer - a company that takes great pride in being a "full service" provider for this type of work. Their website does indeed make the statement "we are #1 in America for historic authenticity..." I don't know that I can argue with that. We had several other contractors out to our home before selecting Restoration Works, and we did so because we were led to believe we were in the best of hands. As far as the workmanship, I think that is most likely true; but the customer service was not of correspondingly high quality. Specifically, we ran into an issue with the windows in the attic dormers on our home. Prior to the work beginning, we had three windows in the attic (two casements in front, one large casement in back). One of the front casements did not have glass but rather, a metal vent, providing additional ventilation in the attic, which includes a whole-house fan. The issue was raised early on when the windows were removed for restoration, as it was noted that the dimensions listed in the estimate for the work did not match what we had measured. As novices/laymen with respect to window restoration and window terminology, and owing in part to the lack of specifics in the contract and the lack of regular face-to-face consultation, we had stated that we wanted the two dormer windows replaced. Unfortunately this was interpreted to mean a casement in the front dormer, and a casement in the back dormer. However, I specifically asked, after reviewing the estimate, that we be sure there is not a part or section of the attic windows that was being untouched. Again, because we are laymen, we offered to send pictures to help explain what we meant. This email went unanswered. 15 weeks later, the misunderstanding became clear when the new windows arrived, and we could see that there was no window replacing the metal vent. It was decided to have an additional window fit this space, but it was frustrating that our questions were not answered nor was care applied to the customer service aspect of the project, which would have made the scope clear and prevented the never-fun-scenario of having to add to the total cost of the project post-estimate. Rather, it was suggested that jargon can get confusing for the customer (is it not RW's duty to provide clarity?), and it's often the case that details get overlooked if not explicitly mentioned. To that I must respond: if you have even an inkling of an idea of what customer service is, you know it is the responsibility of the business, not the customer, to provide. In other words, if there is confusing jargon, explain it; if it's unclear, make the drive, come over, point to it, and use your words. Ultimately, I would award two more stars, but this has been a loose tooth - a snag that hasn't gone away - and the selection of two stars is summarized by Yelp as "could've been better," which fits in this case. We recently noticed staining, possibly rust or some other chemical bleeding out, in two spots directly under the leaded glass we had restored. We have provided pictures and asked if Restoration Works would be able to take a closer look. Appointments have been made TWICE, and each time broken after the anticipated arrival time without so much as a call, a text, or an email. It's been months and we are waiting on a simple repair. Granted, one of us is in a work-from-home situation; that said, we still block out time to have the smallest of issues looked at, and are, essentially, blown off with the excuse that "it is a busy time of year" - this is followed by a partially scuttled apology ("Some appointments are made without my knowledge that I am not able to move."). All in all, I expect more from an experienced provider of restoration services that touts its work on historic buildings. Turns out its customer service is similarly antiquated.

From the owner: Restoration Works Inc. provides authentic historic restoration services for historic windows,…read moredoors, and other architecturally significant items. We service historic commercial, industrial, institutional, and government buildings as well as museums. We are set up to handle large scale projects, but will restore historic items of any size project that are sent to us in our 30,000 sq ft restoration facility. We typically work with General Contractors, Architects, Developers, and Building Owners anywhere in the United States.

Did a great job replacing our door and rekeying our locks. Will definitely use him again. On time…read moreand professional.

From the owner: Professional Locksmith Service at Affordable Prices. Treating customers the way we would like to be…read moretreated and doing it right the first time.

We have used Schaaf Windows previously and this was our third time and as usual they were…read moreoutstanding. Rich Deckinga is so great to work with. He knows his products and is very honest and trustworthy. His recommendations of what are best suited for our needs have been consistently perfect. The installation teams are very neat, considerate, on time and perfectionist (Thank you Jimmy and Corey) at what they do. When finding a contractor you always hope for a good experience. In our case we remain loyal to those who have proven they will do as they say. Schaaf Windows lives up to their promises. Thank you, Charles & Gail Commerford Frankfort, Illinois

Just finally completed all the windows in our home. We did them on 3 trips due to the cost and we…read moredidn't want to take a loan out. Windows cost a lot no matter where you go. It takes about 6-8 weeks once you order. We had problems with our install on 2 of the trips. The second install the guy left caulk in 2 spots on our hardwood floor. We never called about this because we are planning to resand them. This is very careless on his part because he did have tarps down. The 3rd install the guy who put one of the octagons in never leveled the window. So as they were ready to leave and my husband checked the work it was obviously off center without even placing a level. The guy fixed it before he left. Now that the work is done, we are happy. Windows are beautiful. Just make sure to check everything over before they leave.