I came here for my MIL today prior to our nail appointments nearby to retrieve some cash from their…read moreatms. They are, however, locked inside and can only be accessed using your card to unlock the door outside of banking hours. Today, myself and another client couldn't NOT get either of their doors to unlock which meant money was not available. There is also no call box and no way to contact someone for assistance. Meaning you have to drive to the next closest branch to access your cash or to do any banking at an atm. This is completely unacceptable and needs to be addressed ASAP!

I've been banking with WF since they were Wachovia and before that; First Union - that's over 25…read moreyears. Abbey did a cashiers check needed at 4:30 on a Friday with ease. I was panicking about it, she was not. Helped me a lot!! Bank is clean and welcoming with super easy parking.

Nice quality Wells Fargo with the newer updated ATM. 200 bills accepted at once, multiple checks at…read moreonce, and card tap to access your account. Always clean, and in a nice parking lot! If you're interested in other local reviews or travel content, you can find us on most socials @sunsetourist

I have been with this branch since 2011. The staff have always been friendly and helpful. They have…read morespent the time needed to help with transactions and change or review documentation. Never an issue or concern. Professional and knowledgeable with all my business.

Probably one of the worst run branches of Wells Fargo employees are not friendly and don't help…read morewith service very well. Poor attitude. I would go to any other Wells Fargo, but this one.

RUN AS FAST AS YOU CAN!!!! Wow, BOA posts a Big Sign that…read moreyou can REBUILD YOUR CREDIT so I did the PRE-QUALIFY TEST so I would not get a mark on my credit and they took my information and made me an offer and DING THEY DENIED ME a secured credit card which I paid $500. Now this is going down as a big fat DING after I TRULY TRUSTED IN THEM

If I could give a 0 star, I would. My daughter is studying in europe a semester and we assured by…read morethe associate that opened the account this was the best account for that purpose. We deposit a check to open account which hold for 10 days. We understood because it was our first check. However to hold every check for ten days when they clear the other bank the next day is theft Beware they will hold your funds for seven business days. When I expressed my concerns the answer was to deposit cash. Since it is is her paycheck I'm depositing it's not possible for me to cash. They could care less and couldn't help me get credit for $400 after 5 days on a locally written check. My advise is to go to a bank that is customer friendly.

9/28/22 I don't know…read moreabout you but I have a love/hate relationship with banks in general. I love that I can withdraw and spend money like I'm a big baller but I hate having to pay bills with the money they hold for me! Anyone want to offer to help keep me happy and deposit some cash for me to spend?!? ... One day Someone will offer me..one day! This bank makes it easy for me to go in/out in a flash as they are usually not busy anytime I come here. The tellers and staff are super friendly and greets with a smile. There is parking in the plaza, and the bank is slightly hidden and around the corner when you drive through the plaza entrances. They are located next to wow wow lemonade!

In short, they're awesome at this branch. They're respectful, timely, and transparent. I've been…read morehesitate to switch banks but here they've made it a smooth, comfortable experience. Excited about starting this journey. Highly recommend this location. Plus it's always clean and looks exactly how you'd expect a high quality bank to look.

They are slow here. Waiting in line for 25 min with 4 people ahead then there's a whole line behind…read moreme.

This particular Wells Fargo Branch is AWESOME! I have been a customer over a year since my move to…read moreEl Dorado Hills. No negatives, all positives! Kinda of that "Cheers" feeling where everyone knows your name. A refreshing change from my former WF Branch in Davis. Employees I have come into contact with have been professional yet friendly, more than willing to help with any issue and expertly trained at his/her job. Does not get any better than that when you are dealing with financials! Especially your own:). Covid was in full swing when I began my relationship with this Branch. I felt confident with the virus precautions in place then and still grateful for the respect they continue to show to keep their employees and customers safe. Highly, highly recommend!

Horrible customer service at the front desk. The gals that work here are not very bright and…read moreeducated in customer service. Will not be banking here ever again and will spread the word.

Matt (who I am fairly confident is a manager) was completely rude, disrespectful, dismissive and…read morecompletely incompetent when it comes to managing anything. He's rude to his employees and to all customers that need any assistance. I feel bad for the tellers who work under him. Tina is amazing!

My non-profit organization has an account here. I met the manager Brandon and the Relationship…read moreBanker Graham very recently. Both gentlemen as well as the lady teller were super welcoming and helpful. It was a pleasure dealing with them. I was offered water while waiting for paperwork.

Absolutely despicable treatment of customers. Following a company policy to require masks is one…read morething, but being rude, yelling at customers and all around passive aggressive and angry is unacceptable. Will be closing my accounts now. Take note Umpqua: People don't forget how they are treated. And perhaps the Brit who works here should take some anger management classes. His red angry face and jugular veins were visible from 30 feet away, a clear sign of someone who can't control their anger. It's a liability to the company, really.

As long as I banked with Eldorado Savings they have always been kind and where very fast and…read moreefficient I have moved and where I moved this bank doesn't exit ! Otherwise I would still be banking with them

Number one, the teller was mad that I interrupted her lunch time. She made it clear to me several…read moretimes with the eye rolling and huffing. I had a check from my father's life insurance company that I wanted to deposit and since she didn't know the company-she was placing a 10 day hold on it. I took my check back, walked out, opened an account somewhere else with no problems and no holds. She was very rude.

Today was the day -- I finally decided to open up a checking/savings account at a credit union vs…read more my usual, U.S. Bank. Where I live, the closest U.S. Bank branch is 1.5 hours away, and I was looking for a credit union that is located in my hometown (Folsom/EDH), as well as where I currently live. Golden 1 seemed like the best option. I made an appointment at the El Dorado Hills Town Center branch for this afternoon, but somehow, my clumsy self canceled the appointment. I still walked in, and asked if anyone had time to help open a checking and savings account, thinking they would say I'd have to reschedule. They were happy to help, and took the time to help me open them! Mark was awesome, and explained things thoroughly, and was quick, too! I was in and out of there within half an hour, and I think I made a great decision! Glad to be the newest member of Golden 1 Credit Union. Thanks, Mark! Carson C.

Golden 1 customer service is terrible. They promise things and then don't do what they're supposed…read moreto do or do what they say. If I can't trust their customer service then why would I trust them with my money?