If you are looking to put your loved one in memory care (Reflections)The Bristal in Woodcliff Lake…read moreNJ is not the place to go. They are often understaffed in all areas of the facility. That is with aids, med techs, house keeping and activity coordinators. Lots of turnover at this location again in many departments. I recently moved my mom out of this facilities memory care unit after she was sent to the ER unresponsive due to dehydration. Doctor said her symptoms were a direct result of dehydration. The level of care is way below average. I found my mother wearing 2pull-ups many times. Even after several conversations and emails to the director it still happened. The tone in which some of the memory care staff speaks to the residence is inappropriate. Their redirecting skills at times are nonexistent. Yelling "Sit down" at someone isn't what these residents deserve or are paying for. Residents are locked out of their rooms all day long. One day a woman was sleeping (slumped over with her head on the table) at the dining table all afternoon then at 4:45pm moved to her dinner table to sleep with her head in the table through dinner. ???? Wheelchair bond residents are rolled in front of the community TV if it's not meal time. The residents that walk are often told to stay in the dining area so the aids can see them more easily. When the activities staff is short(which is often), the resident barely leave the dining area so incredibly sad, again not what they pay for. My mom regularly got the wrong clothes from House keeping. There is a full activities calendar yet more than half of the time the activities don't actually happen. They promote a weekly bus rides. Not sure that actually happened as there is only one licensed driver for the bus. Sales person that toured us around gave us incorrect information. Sorry I didn't listen to my gut and move her out sooner. Stay AWAY!

Sadly their office and front desk is disappointing and adds to the stress level when one is…read moreconcerned about the whereabouts of a loved one. This happened a few years ago. My (95 yrs old)aunt and uncle weren't in their apt, the front desk staff was too busy fraternizing to tell me they were at the dr's office Today, after three phone calls over the course of day, my uncle was not returning my phone calls. This is a man that usually goes to breakfast, lunch and then stays in his room for the remainder of the day. He has all his faculties and always returns his phone call. I still can't locate him. I called the facility over 45 minutes ago. I pray he's OK. Ridiculous

The nursing and aide staff are marvelous . I could not have…read morereceived better care . The physical therapy was great. They were very understanding to my needs while making sure that I progressed.top notch

Our mom is 102 years old and has been at CareOne New Milford for over a year. She is afforded…read moreexcellent care and is very happy there.

staff shortage resulting in bad communication and medicine errors…read more Cleanliness Transportation errors to and from hospital

My mother's toilet overflowed a few weeks ago and now yesterday it did not flush and maintenance…read moredid not show up all day to address it. I am tired of hearing about these problems that I can do nothing about. She carries on about how much money she is paying to be a resident there. Well, maybe they should replace the mechanism in the tank or call in an actual plumber?

My father spent the last two months of his life at Villa Marie Claire, in the care of its…read moreextraordinary staff, before passing away following a battle with glioblastoma. I never expected to look back on a hospice facility with such fondness, but that is the gift Villa Marie Claire gave our family. First of all, the pictures in the yelp profile are old and were taken before the facility was renovated during COVID. The grounds and facility are beautiful, serene, and peaceful. That peace is part of the care itself. The entire staff is deeply competent, but more importantly, they are warm and loving. During my father's final days, my sister and I stayed in the guest rooms, and even as our hearts were breaking, we felt as though we were being cared for in a hotel. The nursing staff looked after my father with a devotion that felt familial, as if he were one of their own. The food was wonderful, for patients and families alike. Mitch, the head chef, cooks with love. He goes out of his way to keep everyone nourished, but also to form a real bond with each person lucky enough to eat from his kitchen. He learned my father's favorite meals and tracked down oysters and lobster for one of his last dinners. He made chocolate chip cookies on demand for my sister, who has a notorious sweet tooth. The night before my father passed, Mitch sat with me and my sister while we cried, and shared stories of the deep conversations he'd had with my dad, and how much they had meant to him. My mother, who was with my father every day, in many ways was treated like a patient of a different, but equally important, kind. Her needs were tended to as much as my father's. And most of all, I'd like to thank Dr. Charles Vialotti, the resident doctor. As far as I know, he may be the only hospice doctor in the world who lives at his facility, every day of the year. Based on what I observed, the man may never sleep, because his commitment to his patients and their families trumps his need for rest. He has devoted his life to bettering the lives of patients and their loved ones in their darkest moments. He connected with my father, listened to his wishes, and customized his care so that he could be comfortable and at peace. He somehow found hours in his day to spend with us, getting to know our family and offering his wisdom and guidance. He connected deeply with our entire family, sat with us for hours as my father was dying, and made us feel at home. Villa Marie Claire brought light, warmth, understanding, and love into the darkest time of our lives. We are forever grateful, and we will return to thank everyone who cared for my father and for our family. I can't imagine that there could be a better place for any patient and their family.

My mother passed away recently at Villa Marie Claire Hospice. While she was only there for a short…read moretime she was treated with kindness and compassion. The staff from Dr. Charles Vialotti, nurses, Concierges Bob-Rachael-Andy, cleaning staff, etc. were all friendly and very helpful at all times. I cannot recommend Villa Marie enough. Dr. Charles Vialotti vision for compassionate competent hospice care should be used as a model for healthcare facilities.

Staff for the most part is very professional although I wish they would use less per diem workers…read more Those people don't know basic things like changing people into day clothes.

Severely understaffed. There are caring techs but few and far between. Management does not take…read moreaction when needed. My mother was then transferred to another facility in Ridgewood where she thrived as a result of much better management and hands in approach. I would not recommend anyone go to this establishment, sadly.

I can never thank my physical therapist Christine and my occupational therapist James enough for…read morethe miracles they helped perform in my life. Christine pushed me every single day and believed in me even when I struggled to believe in myself. She worked so hard helping me straighten my neck and regain movement I honestly never thought I would have again. Because of her dedication, patience, and encouragement, I now have more range of motion than I did before, and that is something I will forever be grateful for. James always knew how to make me laugh even on the hardest days. His kindness, positivity, and support made therapy feel less scary and gave me strength when I needed it most. Together, they helped change my life in ways I could never fully put into words. The only thing I still need help with is walking, and I truly wish insurance would allow me to stay longer because this place and these incredible therapists have helped me more than I could have ever imagined. Thank you, Christine and James, for your compassion, your patience, and for never giving up on me. I will never forget everything you've done for me.

Horrible care, bed sores. Diaper rash, meds never on time…read more Dietary awful...nobmeal correct Equipment is sooo old, breaks. doesn't wrk right and they dont fix. Never supplies, diapers etc..have to buy my own​

This place is phenomenal! This is the place for your loved one to recuperate at a rehab facility…read more Each patient gets their own room. The nursing staff, aides, and doctors are all fantastic - caring and knowledgeable. All your needs are addressed! The food is excellent. The physical therapy and occupational staff are fantastic too. This facility will treat each patient as if they are a family member. If you're looking for a great rehab facility, then look no further! This is the place for you or your loved one!

December 2018 - January 2019 Beautiful facility - private…read morerooms for rehab residents and looks like a 5 star hotel and we thought that it would be an ideal place for my mother but it wasn't. Note - everyone goes into rehab with different needs. If your loved one needs little to no medical care and is pure rehab (i.e. hip replacement) then this place may be a good fit. My mother (84 years old) had complex medical needs and needed more medical care and more day-to-day help than The Jewish Home was set up to provide. Day-toDay: The aides are critical to the day-to-day comfort and satisfaction of residents/patients and when this group is not managed well, then life until discharge is poor. I met with the supervisor, the director and finally the CEO in order to request changes but found that fundamentally, the supervisors have little to no people management training. My mother rang her call bell with extreme delays in response time. Thirty minutes was not unusual to wait for someone come in to take my mother to the bathroom and then leave my mother alone on the toilet for extreme lengths of time. I found out from an aide that they all went on their break at the same time and they only worked the rooms assigned. So, if a resident was on the toilet and the call bell was on - the resident waited until their aide was available. I finally brought in a private pay "companion" to sit in my mothers room all day so that she could request help by walking to the desk or to call me when there was an issue that I needed to be aware of. (non employee's cannot assist resdients) Medical: I asked for a cardiologist to see my mother and told "he hasn't been into the Jewish Home in more than 3 weeks". When I asked why - the answer was - I have no idea. My first thought was "really?". My second thought was to escalate. I think that top management did not understand, as is often the case for medical facilities, that it should be less about "this is not how we do it" and more about "what should we do differently?". The executive team was kind, caring, and looking to the future but they did not see the little things that mattered so much to residents and to families. I spoke to many, many other residents family members and we shared stories. Some situations were similar i.e. call bell issues and in other cases people had bigger issues than we were experiencing. PT: My mother was not allowed out of her wheelchair unless with PT. PT saw my mother for a short time each day. So my mother spent over 23 hours a day in a wheelchair - little progress was made. My mother's wheelchair was terrible and when asked to swap it out we were told that there weren't enough to do that. PT shared that they were always short on needed equipment which should not be the case in a facility like this. So, finally I gave up and took my mother out of The Jewish Home. She had 24/7 care when she got home and was using her walker within 2 weeks. In closing I want to say - I saw the potential for The Jewish Home rehab facility to be a really, really good place to rehab for any level of care that may be needed. What was missing was management training and soft skill training for their supervisors. I had requested this over and over and I hope at some point following my mother's discharge, this was discussed within the facility.

A wonderful place to learn & grow!!! Amazing staff!!…read more The children are a joy to work with! Great place to work!!!

Heart to Heart Associates is truly the best you will find. From the moment you walk in you can feel…read morethe love from the staff. It is a safe, warm environment with people who genuinely care about the well being of the kids. They offer a variety of services and make sure to help navigate any questions you may have. This level of care is very hard to find. They really live up to their name!