Let me start with full disclosure. I worked for Right At Home for quite some time doing scheduling…read morefor home care cases. I am now retired. That being said, I've also worked in the senior care industry for well over 30 years and viewing things from the inside, I can tell you that these people go WAY out of their way to accommodate if they possibly can. Honestly, it was a bit frustrating for us as schedulers but now that I'm retired, I will not hesitate to call them if and when my need for home care arises! How are they different? 1. Most companies will schedule whomever without taking into account the person's needs or wants. Not so here! Quality assurance is the priority. Need someone for only four hours in the middle of the day? Call RAH! Need 24 hour staffing starting NOW? Call the office number. They don't have an answering service. You talk to a REAL member of the office staff and they will have someone on the way to you within the hour. 2. There is a huge difference between home care agencies and home care registries. Agencies actually hire and fire their workers and are supervised by case managers within the agency that will check on those employees at irregular intervals. Registries are placement services that maintain documentation provided by the worker. They are supervised by the client. BIG difference, especially if you are out of town and relying on someone to take care of mom or dad. If mom or dad has dementia, can they supervise their caregiver? How is RAH different? Case managers do drop ins. Not just during the day. Any time that is needed to ensure satisfaction and safety. If needed, Case Managers would fire staff and assume care until proper placement was provided. I worked in the office, but also in the field when needed. The local owners of this agency were careful to hire Nurse Assistants and Home Caregivers with stellar reputations and a love of the elderly. This ensures continuity of care. If there was an issue or even the hint of an issue with a Caregiver, we were required to go to the home, relieve the staff, and send them straight to the office for counseling. Sometimes at a moment's notice and with the understanding of the client or client representative. 3. Since registries don't have 'employees' and are basically placement services, they don't need worker's compensation insurance for field workers. Agencies actually hire, supervise and in some cases fire their workers. Worker's compensation insurance covers the worker while they are on the clock. How is RAH different from other agencies? There have been several instances where an employee hurt themselves (pulled back muscle lifting client, slipped on floor and fell, etc) and we were called in to staff so that the Case Manager could transport the person to the hospital for care. Sometimes with very little notice, a senior staff member including myself has staffed up to 10 or 12 hours at a time to ensure continuity of care. SO important when dealing with dementia cases! 4. Agencies do background checks and cannot start a worker until the employee is cleared. Registries require a recent background check from the person registering with them. I worked collecting documentation for a CNA program for several years and I know how easy those documents are to counterfeit. Because RAH does supervise and do background checks, the client or client representative is never put into the position of talking with a substandard employee. The scheduling staff will call the person and tell them that the client no longer needs them. They never tell the employee why especially if the client asks us not to. Background checks are just the beginning of RAH supervision. During orientation, the local owners Danielle and Peggy actually come and sit down with the newly hired workers and talk with them. Individual staff members go through their duties with them and show them how to do what needs to be done. Any questions they have are answered. 5. INTRODUCTIONS!!! Unless the client chooses otherwise, any new staff is introduced to the client and/or client representative by the Case Manager, Office Manager or even the owners of the company. The follow up of course, is the Case Manager's visit afterwards to make sure the client is happy. They are absolutely focused on client satisfaction and I am proud to say I worked for them. Their standards are high, and not everyone can meet that expectation! 6. Have a long term care policy but you aren't sure how or when to use it? There are people that work in the office that are experienced! They will sit down with you and help you figure out the best use of your benefits. As I said, I worked for these people and viewing this company from the inside, they do anything they can do to accommodate their clients. It sometimes makes it hard on the staff but we understand the end result. If I hadn't retired due to health I would still be there. Give them a try! You won't be sorry!

From the owner: Right at Home provides trusted in-home care for seniors and adults with disabilities. Our highly…read moretrained caregivers can provide companionship, hygiene support, respite care and physical assistance to help loved ones live independently at home. We understand that everyone's situation is unique, so we create custom care plans in collaboration with you to ensure the best possible care. Right at Home provides service 24/7--during holidays, weekends, evenings and overnight. Call us today to see how we can improve your loved one's quality of life!

McKenney Home Care was swift and professional with their staffing. My Father-In-Law needed help…read morewhile in Naples for a few months before returning to Michigan for more treatment. The caregivers they sent were perfect and the communication with their team and nurse regarding the care plan was exceptional. Thanks for the help!

My elderly aunt was nearing the end of life and utilized 24 hour caregivers from McKenney. It took…read morea week or so to get the ones we likes, but Ashley, Kerri, Shakena and Angela were absolutely phenomenal. When it came time to go from caregivers to nursing care, they did not have the staffing. Also a severe lack of communication from the higher ups. The caregivers themselves were A+ but the office personnel gets an F from me.

I recently had a tibia plateau fracture, and it was unable to get to outpatient physical therapy…read moreeasily. I am so grateful that this option for home health care was available, because it has made my life much easier. When you are disabled, it is very difficult to manage so many tasks and thankfully the team and Avidity has helped me get back on my feet. I am soon going to be able to walk on my own, and I thank them for assisting me in this journey.

I have known Mike and staff of this agency both in a professional and personal capacity…read more Unilaterally they are compassionate and caring and available. Should I need their services in the future I would without hesitation utilize them above all.

Collier Homecare provides dependable care with a caring touch. The Owner truly wants to help people…read morein need as well as there families. Mike isn't fake in anyway and that's why I'm happy to be working with him as a Sub Contractor.,

Home Care Assistance is a wonderful company. The management team really cares about their clients…read moreand caregivers and it's evident from the quality of their services. Anyone considering Home Care should talk to HCA first. Our experience with them has been great. We highly recommend Home Care Assistance of Naples.

My siblings and I have been extremely happy with the standard of care provided by Monica and her…read moreteam. It is priceless to know there is someone who really cares looking out for your loved one. Highly recommend

Very bad experience with this company! My mother was in Brookdale North for a 30 day respite stay…read more They ordered Assisting Hands to come and stay with her after a procedure, even though her Dr. said it was not necessary. We had family members there to stay with her when she returned from the Dr.'s office. When I called to say not to come they said the aide was already on her way. The next few days were nothing but problems with them forcing the care on us along with Brookdale. I was telling them every single day to stop the service as it was not necessary. I finally got them to discontinue but they still charged 2 additional 8 hour shifts. Credit card was charged and even though they were given proper notice to stop coming they would not issue a credit. They charged almost 2,000.00 and it was an awful experience. I tried numerous times to contact them but they never returned my calls. Never use this agency!

Best of the best!! Ethical, accomplished, and caring for both their clients and staff. Long history…read moreof excellent care.