Communication outside of what is legally required is non-existent on every level. Response time of…read moreCNAs is slow and unenthusiastic from all. They have become complacent and it shows. And please put down the phones unless it is your earned break time! Pay attention to details please. Moorings Park's high standards for the cost (!) should be reflected in their employees. Unfortunately 95% of CNAs and nurses are not meeting that standard. Sad and frustrating. Especially for companions and family representing loved ones with Dementia.

Been a Vendor for the business for over 18 years. I never had a problem until past directions, but…read morenow I have unpaid invoices for years for jobs completed almost two years ago. Now, over three years still unpaid debit. It's a terrible way to show respect to the vendors.

I'm extremely happy with the dedication and care of this facility. From the time you walk in , you…read moreare greeted with a smile and you feel welcome. The staff are caring and ready to help as needed.

I moved in here 1 years ago and feel very much at home.I am in assisted living and the care is…read moretailored to your own needs.They are caregivers, nurses and they handle my prescriptions which are plentiful.It really is like a family.The food is good also.

I'm assisting a friend who is moving into this facility. The staff is extremely helpful and kind to…read morethe residents. The care providers are very professional. Quality independent assisted living with perfect care providers.

My mother has been a resident in Memory Care at The Gallery at Cape Coral, formerly The Waters,…read moresince Jan 2023. Frankly, I can't say enough about how wonderful this place is. My family and I are here very nearly every day, at all different times, so we see all different shifts, departments and activities. The nursing staff and care givers are AMAZING; warm, competent, PATIENT, professional, fun, engaging and very loving to the residents. From the drivers, to the therapists, activities, facilities team, front desk staff, housekeeping, sales & marketing...they all have a moment for a quick word, a hug, a laugh, a warm smile. The staff operates as a team, focusing on each individual resident and their life enrichment. Of course, at times issues occur. They are dealt with quickly and any necessary changes made with little drama. I have witnessed the Director of Nursing giving clear and direct correction to the team - and yet still with a respectful, compassionate and team/resident focused attitude. While safety is paramount, unfortunately there are occasional accidents / falls. They clearly have tight policies in place, and the staff react IMMEDIATELY; often running to help, quickly assessing the situation, calling for appropriate nursing assistance, and securing EMT'S if necessary. They also manage the other residents keeping them supervised and calm, while handling the emergency. There was a fall recently, and the med tech reacted to the unusual loud SOUND, before even the resident called out. He and another CNA stayed with the resident, the Director of Nursing was there within 2 minutes, and the EMT's were on scene within about 6 minutes. The reception team always have a kind word to say and a warm welcome. My brother, who lives out of state, visited in Nov. He was warmly greeted by Leon, who remembered him even though his last visit was in February. Leon is also regularly found playing chess with a resident, while he is watching the door, working the phones, etc. When you walk past the front desk and find the Director of Nursing covering the desk because the receptionist requested to attend the funeral of a resident that speaks volumes about the team environment and resident/family focus of this facility. The facility itself is lovely, and they truly use the entire place. They have everything available to the residents, and although mom is on the Memory Care side, we often share in the Assisted Living events, meals, bus trips, etc. They are truly inclusive and make accommodations for all the residents to enjoy and live their best life. The activities are a major focus for us, and this is very key to Mom's happiness. There are loads of things scheduled all day long and they do their best to keep the residents engaged both mentally & physically, with ability-appropriate activities, or just inclusion for those unable to participate. Stimulating music, sing a longs, dancing, bingo, arts & crafts, decorating, garden club, nail care/manicures, pet therapy, bowling, axe-throwing (a BIG favorite), movies and so many more keep the residents engaged and active. When my mom sees the activities director and walks away from me to hug HER it warms my heart. Additionally, Jodi goes and gets Mom and the residents she knows want to participate, plus encouraging the others to come today to check it out. Inclusive, fun, joyful, and engaging. As well as summer picnics, dinner dances, bus rides, lunch outings, the facility also has special events planned around the holidays. These always include getting the residents dressed up and groomed just a bit more special...whether the families are there or not. They go to great lengths to make this 'home' for each person. They check on mom two to three times each night, often two CNA's together, changing her if she needs it and making sure she is comfortable and resting well. The dining room is lovely and set up well, the food excellent, and they serve as if you are at your favorite restaurant. And while memory care needs special considerations in their dining room and isn't as 'fancy' it is still wonderful and completely appropriate for the clientele. The residents are given appropriate choices, and yet their preferences are noted, so if they are unable to answer they are still served as if they did. IF someone has trouble eating, the staff will feed them, gently and with kindness. And if someone is perhaps ill or just needs a little special treatment, a different meal, Burger, BLT, grilled cheese, is provided. We researched quite a few places before deciding on placement. Mom has thrived under the care provided here, as have so many of the residents, and I am grateful I found this place at this time in her life.

I was invited to this fine building for a few inter-generational events with my children. I was…read moreamazed at how clean this building was, how well cared for the patients were, how loving the staff was, and how secure the building was. The staff truly did an amazing job to bring joy into the hearts of the residents and for a few days our family got to be apart of that. We do community service often and have been to many buildings in many towns, Arden Courts in Fort MYERS is by far the cleanest one we have been in as well as has some of the warmest hearts working for them.

I have a friend at this facility. I am removing him because they never have enough staff…read more Sometimes only one person per house with 12-14 residents. His face is always dirty and so are his nails. They have not had hot water for over 3 weeks and had to have paper plates and plastic silverware. The caregivers are great. The admin is very unprofessional. They talk to you in front of other staff and other families instead of pulling you aside to ask their questions. I would not recommend putting my family member there.

My husband has been at the Bonita Springs Inspired Living facility for several months, and I have…read morebeen very impressed with hard-working and diligent care he has received. I am greeted warmly. Every time I come to visit and there are activities constantly to keep the resident entertained. He likes the food and his room is spacious and comfortable. Working within individuals with memory issues is very difficult and they do their best.

In May 2022 I had to find a place for my sister, who has dementia to live. I was very fortunate…read moreto find inspired living in Bonita Springs. Everyone who works there is wonderful and capable. My husband and I would visit my sister often and we always found the place to be clean and buzzing with energy. We sat through meals with her many times, and the food was fresh and nutritious. My sister always ate everything on her plate. I especially liked that they had special family days on holidays. They invited us to join in on the festivities and the special meals that were prepared. I especially want to thank Brett, the executive Director, Susan, the activities Director and Orlando who works with the residents and is an excellent nurse. if you're looking for a caring and loving home for your loved one, I would highly recommend inspired living in Bonita Springs.

I take no pleasure in giving a negative review of Terracina Grand. My father was a resident of…read moreTerracina Grand for over 6 years and it became his home.The last year and a half, the service at the resident level and overall feel of the facility has negatively changed. COVID probably had a lot to do with this, but there is a fundamental shift in compassion at the facility.For context, I have previously written great reviews of Terracina. If you preview reviews, you will note that the majority of positive reviews are a few years old and some are from employees. Dad initially moved into the facility with my mother in 2015.Her health was changing and they decided to relocate to an environment where Dad could get assistance in caring for her.When they first moved in, they loved the facility and bragged to all of their family and friends about the wonderful care they received. As an RN and their Health Care Surrogate, I was impressed and when I first visited the facility, I knew they had made the right choice.Her care was compassionate, the social activities were plentiful and the food was excellent.All of this combined to make the overall ambiance of the comforting. When Mom died, Dad decided to continue living there. In 2020, during the pandemic, I could not visit and the comfort he felt began to dwindle.The Goodman Group (the parent company of Terracina) began actively cutting costs, most likely due to the fact that the occupancy level dropped during the pandemic.The Executive Management changed and Dad began to express concerns about living in the facility.The Goodman Group is a for profit organization. I will agree that the facility did a good job at infection surveillance and control during the pandemic and I appreciated the ongoing communication regarding infection rates. Dad expressed that he noticed a decline in staff morale and many of the regular faces had been replaced.He was becoming concerned about living in the facility and his overall safety.He reported some errors in medications. I was able to get those resolved. Regarding medications, Terracina primarily uses Mother's Pharmacy for their Assisted Living residents. Florida requires "blister packing" for assisted livand Mother's performs this function.It was my experience that Mother's costs were inflated and there were times where Mother's over billed for medications. Many of the new care attendants have very limited English language skills.Combine that with the mandated mask wearing,Dad was having difficulty understanding those charged with caring for him. This was causing frequent misunderstandings and was making him uncomfortable.Notably, state and federal laws require care facilities to employ  caregivers who competently speak the language of their residents. Dad was complaining about the decline of food service, including the quality of the food and food selections, portions of food and the decline of service in the dining room.  In addition to the cost-cutting changes in the facility, the new management began increasing the daily rates during the throes of the pandemic.The new management team is less engaging and not as resident-centered as previous management teams. In lay terms, the warm and gracious feelings had disappeared. Another big concern that came to light during my first visits during the pandemic was the lack of privacy my father experienced when it came to his personal life. All residents in assisted living and independent living have private apartments with locked entrances. At this time, Dad is a widower and had the right to socialize with whom him he wanted. Many of the care staff were actively  involved in giving him advice about his friendships with women at the facility, going so far as to tell my Dad actions he should take. This was distressing for him as he felt his personal life was being discussed and gossipped about. He was embarrassed and felt betrayed by the staff. It was so distressing to him that I  had to have a conversation with Irene Mursoi, the DON, to direct her staff not to be actively involved in Dad's private life.This activity was so pervasive, unprofessional and shocking that I am still shaking my head. This activity may have violated HIPAA laws as some of the discussions the staff were having involved areas of Dad's health care, including his emotional health. By November of 2021, Dad was begging me to move. He stated he did not feel safe due to the constant change in caregivers and nurses and his inability to understand many of the caregivers.His comments combined with what I witnessed, led me to actively begin looking for his new home closer to where I live. Hopefully the few remaining "older" staff can help Terracina become iconic once again. Bonnie McDaniel

I am a resident here for the last 4 months and I am shocked at how awful it is. The food is so bad…read morethat I wish I could show you all the ou have taken before throw out the good. They are by law supposed to provide therapeutic menus for-people who have health problems and so far they refuse todo so. Ihave to pay money to-shop and cook and they refuse to give me any credit for the food that I don't eat. my neighbors got very ill one night and her sugars were over 400 and we waited a half hour and I finally called 911. The nurse came and left. the next day she was stuck in the shower snd buzzed got the nurse snd they never came. do many people have left snd half the staff had quit, you should read all the reviews snd the legal claims they have against them before you think about moving here

Amavida staff were all excellent to deal with from the first contact to tour the facility to the…read morelast contact when my mother passed away there. From their administrative staff to their nursing staff they were kind, compassionate, competent, friendly and efficient. The facility is beautiful, the food is excellent and I would recommend it highly. I want to live there (in twenty or thirty years that is!).

This place is like a resort more than a retirement home, very elegant and enjoyable scenery, it's a…read morehelpful environment and all the members are happy to be there. My favorite's the food of course; this place has a great restaraunt, the grilled cheese, tacos, and quesadilla were all quality and tasty! That chocolate cherry cheesecake is no joke the best cheesecake I've had in my life, can't wait to try more from here!