My Mother has been living there since August and we are both so pleased with the caring staff and…read morethe warm and welcoming environment. The activity directory never fails to include my Mom and always has interesting things for the residents to see and do. The food is excellent and the nursing staff is wonderful and caring.

Barely any ammenities, most residents complain that theres nothing to do and wondering when they…read morecan leave. Food and Dining, the most important part of these peoples days, is cooked by Professional Chefs who provide consistent dishes. Meals are varied and change often. however the serving team is more focused on Bubbly Interactions, than giving residents Quality Service. A Teenage server is repeatedly heard on numerous nights barking out "waddaya want" to people waiting on their dinner, The dining room is never prepared, and there are some nights when a resident is completely forgotten: The cooks refuse to do their job until the final second with commitment: The kitchen and Dining room often rushing to close, without actually finishing up the days tasks.

As an out of town family member, I needed someone to take care of my elderly mother who was…read moredischarged from the ER after a fall and was returning home to live alone. Prior to her fall she was completely independent. I needed to find someone that could assist her in her home with everyday activities as she was unable to do very much for herself while recovering from the fall. In Home Health Care was ordered by the physician but did not cover the Activities of Daily Living (ADLs) which are routine activities people do every day without assistance. There are six basic ADLs: eating, bathing, getting dressed, toileting, transferring, and continence. I was referred to BrightStar Care by a Social Services Case worker in the hospital. I reached out to BrightStar Care (Greater Volusia County Area of FL) to speak to someone and the Director of Operations, Masha, answered the phone and answered ALL of my questions, which were comprehensive, as I had need and experience in the past for other loved ones with these types of services. Masha arranged for her Director of Nursing, Noah, and Scheduler, Terah, to come to my mother's home and the four of us sat down together and discussed specifically what BrightStar Care could do for my mother and what our expectations of BrightStar Care were. My main concern was that I wanted to be sure that any caregivers assigned to assist my mother were not only competent but trustworthy! Masha does this type of in- home interview with her team members to determine the needs of the client as well as assess the client's physical and cognitive needs in order for Masha to best assist her, with feedback from Noah and Terah, to pair up what BrightStar Care hopes to be a good match up for both caregiver and client! Noah even went to the trouble to purchase, hand deliver and install on his own time, a hand-held shower attachment which he assured me would greatly benefit not only the assigned caregiver but my mother as well when she returned to independence! The next day, my mother was first introduced to Wendy and thoroughly enjoyed her! Because Wendy had a prior vacation planned that was to take place during the period of time my mother needed assistance, Masha assigned Katie to cover for Wendy while she was away. Katie came out on day two to assist my mom. Fortunately, I was present when Katie came to meet my mother and assist her with the plan of care that was implemented and reviewed by my mother, myself and Noah. Katie immediately began to take care of my mom like she was her own mother! What a lovely, caring spirit she displayed. I familiarized Katie with what needed to be done while my mother went to bed as she had been to her PCP that morning and was still in considerable pain. My mother's PCP ordered some x-rays for my mother and while I was with Katie and my mom, the PCP office called me later that morning and informed me that my mother needed to be taken directly to the ER again as the x-ray had revealed a life-threatening condition that required immediate intervention. I informed Katie that I was sorry and that I had to take my mom immediately to the ER. Katie, without hesitation, began to help me get my mother out of bed and into a wheelchair for transport. Katie continued to reassure my mother that everything was going to be okay! Katie ensured that should it become necessary, we collected adequate items for a possible overnight stay, for my mom. I felt so comfortable having just met Katie and seeing her caring nature and straight forward and considerate spirit, I asked Katie to remain in my mother's home and continue to do the cleaning, laundry and grocery storage we had previously discussed that needed to be done. Katie had already begun preparing a meal for my mother and stopped and cleaned up and bagged up in the freezer the remainder of the food products that needed storage. I told Katie to lock the door on her way out. Katie gave me her cell phone and asked me to keep her updated as to my mother's outcome. She was genuinely concerned for my mom. What a wonderful care giving spirit! My mother was admitted to the hospital and I no longer required the services of BrightStar Care as my mother was scheduled to discharge to a skilled nursing facility upon discharge for rehabilitation. I returned home to a cleaned up home! Even payment of the bill was simple. My mother had authorized any charges be applied to her credit card so even payment for services was effortless! I would HIGHLY recommend this company for care for a loved one should they need ADL assistance on an hourly, daily, weekly basis or even 24/7 care. They are very reasonably priced and provided superior care and services in the short time I interacted with both the team leaders and their caregivers! Thank you BrightStar Care!

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care.

My review is 5 Stars!!! This home is top of the line in every aspect. The individualized care is…read more phenomenal! Greg Hopcraft is great with constant communication. Greg and his staff offer lots of grace and love in everything they do. I highly recommend this home for your loved ones. I was there almost daily and it was very comforting to myself and my friends family to know that his final months were filled with love, comfort and dignity. Thank you Greg and staff for being there when we needed it most. God Bless. June Metcalf

Our family was in desperate need to find a nursing home for my mother who unexpectedly became quite…read moresick. She did not want to move from her area and we didn't want her to go to hospice or a large place. We called Summer Haven to visit and expected to have them schedule an appointment for us. Greg immediately said to come right over. The facility was less than a mile from my mom's apartment. The outside was very impressive, located in a beautiful neighborhood with plenty of parking. Greg greeted us and took us around the house, showing the kitchen, eating areas and available bedroom. We met the senior employee and appreciated that she spoke English and Spanish. (We later met the other employees and each one was fabulous) Greg walked us through the procedures, finances, requirements, care giving, etc. We liked what we saw and heard. Later that day we took our mother to visit and she also liked the facility. We moved her in the next day. Within a month, our mom was better. She had been eating and drinking and meds were being given. After taking her to her doctor, the seriousness of her illness became less serious. Now she wanted to be active again. Because Summer Haven has 6 residents, there wasn't much for her to do and she was bored. Greg purchased very nice Smart TVs for each room; he scheduled crafts and activities; he purchased fans (since mom likes cooler temps). When mom wanted to move into a different room, that happened. They moved her possessions. The room had blinds but no drapes. Greg said he would reimburse us for any drapes we wanted to buy. And he did. Because our mom was now more active, and Summer Haven is good for residents who are not very mobile, she asked us to find her a different facility. We did find her another place, but only because they had more residents (55) and more activities. Should our mom need to go back into a smaller facility, Summer Haven will be right up there.

My mom has been living at Vitality Living Lake forest for a little over a yr. Mom and our family…read morecouldn't be more happy with the facility and the staff. We are so blessed to know that our mom is being well cared for.

From the owner: As the premier assisted living and memory care community, Vitality Living Lake Forest is your…read morechoice for senior living in Florida. Set on a beautiful eight-acre campus, Vitality Living Lake Forest is a vibrant senior living community located just minutes from downtown Sanford, the Seminole Mall, and nearby Orlando and Mount Dora. Our residents enjoy comfortable amenities, chef-prepared meals, and a variety of social events and outings. Here at Vitality Living Lake Forest, each day is an opportunity to experience greater well-being. At Vitality, the choice is always yours. Whether you are ready now or are just beginning to think about senior living, we invite you to stop by or call to schedule a tour at your convenience.

DON"T BRING YOUR LOVED ONE HERE! They ignore their Patients…read moreand encourage them to pee in their bed instead of helping them to get up and go to the bathroom. We took my mother out as she developed very bad bedsores. My sister had to go every morning to get her out of her pee-soaked bed and get her dressed. Instead of getting a shower 2 days a week she went a 1week and half one time and a week another. We complained but saw no change. If you love your family, PLEASE DON"T BRING THEM HERE!

Debary Health and Rehab took wonderful care of my loved one. The staff was kind, supportive, and…read morealways kept us updated on their progress. We could see real improvement, and it gave our whole family peace of mind knowing they were in such good hands. Highly recommend!