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    Spring Hills Lake Mary

    4.2 (6 reviews)
    Open Open 24 hours
    Updated 3 months ago

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    Ask the Community - Spring Hills Lake Mary

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    Brookdale Senior Living Solutions

    Brookdale Senior Living Solutions

    2.3(3 reviews)
    0.3 mi

    My grandfather has been here for over 6 months and our experience has not been a positive one. Let…read moreme start by saying he's not mobile and can't see well. His room smells of urine and feces. It's so strong it's hard to be in his room. This isn't an isolated example because you can smell it in the hallways from other rooms, even when trying to mask with air fresheners which makes it worse. His wet clothes are left there as well as soiled diapers to smell up the room. I visit as often as possible and have to empty trash flush the toilet and vacuum. The pictures are gross, but that poop in there is not from today. Look at the ring that stays after flushing! When you sign in you designate room number and I've talked to much of the staff and nurses. Today I was handed 6 MONTHS OF MAIL. There were important notices about his insurance, his doctors appointment and labs that needed immediate attention. We'll be updating mailing address to my home, but would it been that hard to let us know that there was mail? I've also sent multiple emails to director and staff that has gone unanswered to this date. We're in process of finding a new home for my grandfather.

    Recently I had one of my good friends move her mother in Emeritus in Lake Mary, FL. I went to visit…read moreher yesterday to take her to a doctors appointment and was VERY impressed with how the staff there handled her. My friends mother has dementia and it's great to see her in a safe environment. She seems to be doing a whole lot better not that she has the care that she needs. Everyone that I met there was very nice and helpful. I was happy to tell my friend about my experience and felt that I should also write a review about it here too. If you're considering assisted living, I would highly recommend this one for you to check out.

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    Brookdale Senior Living Solutions
    Brookdale Senior Living Solutions - Not flushed for days.

    Not flushed for days.

    Brookdale Senior Living Solutions - Dirty toilet.

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    Dirty toilet.

    Brookdale Senior Living Solutions

    Brookdale Senior Living Solutions

    1.0(2 reviews)
    0.3 mi

    My grandfather has been here for over 6 months and our experience has not been a positive one. Let…read moreme start by saying he's not mobile and can't see well. His room smells of urine and feces. It's so strong it's hard to be in his room. This isn't an isolated example because you can smell it in the hallways from other rooms, even when trying to mask with air fresheners which makes it worse. His wet clothes are left there as well as soiled diapers to smell up the room. I visit as often as possible and have to empty trash flush the toilet and vacuum. The pictures are gross, but that poop in there is not from today. Look at the ring that stays after flushing! When you sign in you designate room number and I've talked to much of the staff and nurses. Today I was handed 6 MONTHS OF MAIL. There were important notices about his insurance, his doctors appointment and labs that needed immediate attention. We'll be updating mailing address to my home, but would it been that hard to let us know that there was mail? I've also sent multiple emails to director and staff that has gone unanswered to this date. We're in process of finding a new home for my grandfather.

    A family friend was in this facility, Brookdale Lake Mary, and I visited several times. Another…read morefriend was in daily contact with the resident by phone to stay informed. While the facility looks really nice on the ground floor and the dining area looks impressive that's where it ended. My friend (the resident) tended to nap a lot and often missed mealtimes. Sometimes someone would notice and bring them a meal to their room but most often not and they would go long periods without a meal. Once the resident fell out of bed and could not get up so they pushed their wrist alert button to summon help. No one came so they called a friend on their cell phone. That friend called Brookdale and told them the situation only to be told "we are short staffed, will get to them when we can". Things in the residents' room tended to disappear (money, stamps, etc.) and the resident believed they had been taken. This seemed plausible as the items were not found in the room and the resident had not been anywhere to spend the money. Initially the residents' room was very nice and clean but over time it was neglected with horrible stains on the floor, a terrible stench and some roach activity noted. I would never place someone in this facility.

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    Brookdale Senior Living Solutions
    Brookdale Senior Living Solutions

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    The Jewish Pavilion - Joe Epstein, Oakmonte resident with Nancy Ludin, Jewish Pavilion Senior Services CEO

    The Jewish Pavilion

    5.0(4 reviews)
    7.0 miWekiva Springs

    I have seen the warm, appreciative smiles on the faces of so many seniors who have been touched by…read moreThe Jewish Pavilion. Whether they are hosting holiday events, running Shabbat services or visiting seniors one-on-one, the organization does incredible work. Volunteering makes a big difference, and also warms ones own heart.

    The Jewish Pavilion greatly improved my Dad's quality of life after his move to Central Florida…read more When I lost my Mom, and it became apparent that it was not best that my Dad stay in his house (even with aides), I moved him to assisted living (followed by memory care) near me. The facility was wonderful but he missed the Jewish culture he was used to -having lived in the Bronx, Westchester County NY and Boynton Beach. Jewish Pavilion brought that part of his life back to him with Yiddish classes, personal visits, Shabbat, holiday celebrations and also pet therapy. JP was also a great help to me - I felt like I had extended family helping me through his last years. This is a vital service for seniors and their families in Central Florida.

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    The Jewish Pavilion - The Pavilion assures that our elders have the opportunity to celebrate Shabbat & Jewish holidays, enjoy musicales and socials.

    The Pavilion assures that our elders have the opportunity to celebrate Shabbat & Jewish holidays, enjoy musicales and socials.

    The Jewish Pavilion - While the Pavilion  brings Jewish culture, it is the friendship and the fuss that matters most! Reading, chatting, singing ...

    While the Pavilion brings Jewish culture, it is the friendship and the fuss that matters most! Reading, chatting, singing ...

    The Jewish Pavilion - Monthly Shabbat luncheons with the Jewish Pavilion allow residents to enjoy familiar foods like lox and bagels & noodle pudding.

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    Monthly Shabbat luncheons with the Jewish Pavilion allow residents to enjoy familiar foods like lox and bagels & noodle pudding.

    Spring Hills Lake Mary - assistedliving - Updated August 2026

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