This HOA is the worst!! Never answers calls or messages and nothing is done to keep the outside…read moreproperty request sent to them but they go up on their membership monthly fees!!

Consumers be WARNED of Deception! Capstone is the true definition of "over promising an EXTREMELY…read moreunder delivering ". ZERO TRANSPARENCY! We had multiple conversations with the owner, Derek May, prior to signing a contract to start working with on October 15, 2023. Not even a week into our contract, we noticed a lot of discrepancies in what was not only discussed in our multiple meetings and emails, but also was noted in the contract. First, even though our contract started on October 15, capstone charged us for the entire month of October, instead of pro rating the month of October. When questioned, Mr. May sent us one of his disrespectful and demeaning emails, telling us that he started working for our community way before then!!! Soon after, we were also told by Capstone that although they were our property management company, they will NOT be assisting nor facilitating in any way, form or shape in our annual meeting. Again, that was never disclosed to us, in any of the meetings, nor stated in the contract. They suggested that if we needed any assistance, we could "hire their parliamentarian for an hourly rate and ask him to assist us". In all the 25 years of working with management companies, we have never had to look for a place for a meeting, nor conduct the annual meeting without the assistance of the management company. That's what they get paid for. It's part of their responsibility. First time ever. Derek May sent out our governing documents for the annual meeting not according to our bylaws, and when we approached and asked for correction, he once again responded with disrespectful and demeaning emails and sounded as though he knew every single bylaw there is. We were happy when his own parliamentarian set the record straight and confirmed that the documentations Mr. May had sent out were in fact incomplete. But of course, he still charged our bank account for hundreds of dollars for his services, only for the board members to have to reprint and mail out another set of correct documents to the homeowners, at an additional cost beyond our budget. We had multiple questions on our financial report, but all of our emails went unanswered, and to this day, we still don't have clarifications on those discrepancies. If we had ANY questions, instead of showing TRANSPARENCY and answering our questions, Derek May told us "Capstone is not the right fit for Mill Pond ", and the case was closed! He finally and officially resigned only after a month and half! And we never got our answers. Apparently, he's not used to board members asking questions about their finances. RED FLAG. In Dec 2023, we had already found a wonderful management company and our contract with the new Mgmt company started on January 1, 2024. As we started getting our bills in January, we realized that NONE of our bills had been paid by Capstone since November. None whatsoever. Our phone bill, our Waste Management bill, our Landscaping bill (which we had to pay $150 late fee, to name a few. (All documents, and past due bills are available for proof) Worst of all, Capstone had received the "shut off notice" by Duke Energy in their office, (documents available as well) but they never even troubled themselves to let us know. As a result, Duke Energy shut the power off in our buildings in Mid-January, resulting in complete blackout in our community! An experience that's never happened in the history of Mill Pond at Brooks Landing, in all the 25 years of this community. The president of the HOA had to call Duke Energy and make the payment on her credit card to get the power back on, as it was the weekend and an emergency. This was all due to all the shortcomings and negligence of Capstone Realty and consultant, and lack of professionalism to take care of what was their responsibility, as they were still paid for, for the month of December, but they did absolutely nothing, except for collecting our dues. By far, hands down, the WORST management company this community has had the displeasure of working with.

Live here for 8 years. Loved the location and the staff was easy to get in contact with through…read moreemail. They did a lot of work to the pools and re did the gym while we lived there. Landscaping always looked nice. No problems! I saw some of the bad reviews and that seems like a one off issue. I talked to maintenance all the time and was always hanging out with other residents who all enjoyed living here. Was a nice community to be apart of! If I had not bought a house, I would still be there!

The Arbors continuously has plumbing issues. I stayed in a one bedroom apartment for less than a…read moreyear and had to fight to get out of my lease despite multiple issues that made the apartment unsafe to live in. Many of my neighbors and friends who lived in the community also reported similar issues with difficulty having issues resolved/addressed. It also would take multiple days to resolve issues like the hole in the ceiling. These photos are just some examples of leaks I experienced in the short time frame I was there including two leaks from two different areas from the apartment's ceiling with one coming down onto the toilet/bathroom with a disgusting color. I would not recommend this apartment.

We have worked with Debbie and her group for more than 30 years, they are spot on with the help you…read moreneed. If you are wanting a great group of people look them up to sell or find you a home .I call Debbie if I need anything no one else I would to.. So give them a call today .

This review is specific to agent Susan Parker. I have done two real estate deals using Susan as my…read moreagent. Susan is fantastic to work with. Very down to earth. She knows the area very well and does everything in the best interest of her clients. She also does a very good job at negotiating and going to bat for her clients. Real estate companies and agents can have a dubious reputation sometimes, but I would not hesitate to recommend Premier Realty and Susan Parker. She is very honest and always has the clients best interest.

We have paid our rent on time every month. We received notice that we needed to vacate because the…read moreowner is selling and we needed to be out on a certain date. We attempted to work with this company considering we have children and have to move a home in the matter of 2 months. We are now looking and most places are first come first serve. We asked if we find a place would they let us out of our lease early since Jordan advised us that the owner needed us out so they can start renovations on the home to sell it they said no. This rental company refuses to work with us. We asked to speak to a supervisor we cannot have a supervisors number, we asked for a supervisor to call us back and are told they will have a sit down with the owner and let us know. What place NEVER has a available supervisor? Then upon moving out we contacted the company again about when we could expect our deposit back since we were forced to pay rent in 2 different homes for a month. My husband was getting the run around by the guy in the phone. So I took over the call and expressed since they were in a hurry for us to vacate so they could start renovations why are we not getting a answer on when we can expect them to do the move out walk through so we can have our deposit. Out he huffed on the phone because id assume answering questions like this goes above his pay grade and and as he stated he didn't expect the call to be more then one person. I asked for a supervisor yet again. Jordan gets on the call and gives us no answers, gives me the run around and will not tell me when they will get the walk through done to rufund us our deposit after previously telling us they need us out because they need to get in and do renovations but there is no sense of urgency when it comes to doing the walk through to refund us our deposit. This company is a scam. We dealt with a broken AC , that the owner refused to replace. The owner was told by 2 different companies on 2 separate occasions that the AC was bad on one occasion the AC tech advised me that our electric bill was high because the AC unit was struggling to cool the house and needed to be replaced (after the AC flooded the house) This is terrible customer service and now looking at the other reviews on here it makes sense. Please do not rent from this company. It is terrible.Do NOT

This is the worst Real Estate management or rather non management Co. I have ever seen. The basic…read moretasks of managing a complex like cleaning out gutters or trimming trees overwhelms them . Stay away if you value your sanity

As the personal cleaning person for the move-in and move-outs for Realtor One Group Resorts, I hear…read morenothing short of excellent comments about the agents. The clients always tell me they highly recommend Realtor One, and that all of the others realtors they have dealt with, Realtor One was their best experience. Based on my own dealings and the comments from clients, I would recommend them above any other realtor.

From the owner: Realty One Group Results sells properties of all price ranges from foreclosures to luxury homes…read morealong the entire 421 corridors of NC. Our experienced real estate agents are professionally trained to keep your best interest at the heart of all they do. We value honesty, integrity, transparency and hard work. We are committed to taking the fear and anxiety out of the real estate transaction and replacing it with confidence and teamwork. Our technology enables us to keep our buyers updated in real time with new listings, price reductions and in depth information which helps our buyers make well-informed investment decisions. If you need an experienced realtor for buying or selling, give us a call.

Very friendly, easy to work with, punctual, and helpful of anything that might come upread more

Those of you who've had good experiences, that's great, but as a renter, it turned out horrible…read more ZERO communication. WE WERE TOLD that everything was totally fine when we moved out (they did a walk-through with us) yet they charged us a huge amount to mow, trim, etc. if they had told us that needed to be done, we would've done it (it was done a week before we moved out)The place was a dump when we moved in, yet totally improved and live-able when we left. What a shame when a company conducts business like this. They even charged us $300 to clean out the flower beds yet I did that too... Dusty Millers and mint is what I was growing for the bees.... Again if they wanted it gone they should've told me. Would NEVER do business with this company. THEY TOLD US THE PLACE WAS FINE and we would see our deposit. What a shame.