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    8 years ago

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    Ultrapom - We have string lights for rent
Photo by Paper Crane Photography

    Ultrapom

    (7 reviews)

    I leave three stars as the service was great in getting our glassware rental set up for our…read morewedding. Everyone was very responsive and in a timely manner. After pick up and getting prepared for reception my bartenders and I had to go through and re-wash almost all the 300 plus glasses that were rented. We were told they would be washed and ready to go upon pick up, but that clearly wasn't the case. Just more attention to the products they are renting out would be great. It just added a little extra time in preparation for an already stressful day.

    Ultrapom did the beautiful decor for my wedding at River Market Event Place…read more Unfortunately, my Saturday wedding fell on a weekend when both the space and Ultrapom had booked multiple weddings. On the Sunday following my wedding, Ultrapom and my venue - without my knowledge - left up my exact same wedding tent decor for another wedding to use, free of charge. They reused my lighting, draping, tent and chandeliers - all rented from several different companies. Seeing photos from another wedding using my carefully planned, multi vendor-sourced decor was devastating to me. Planning a unique wedding was something I spent months and months on - and one of the few things that distracted me from being diagnosed with cancer the year of my wedding. I wanted my wedding day to be perfect, which it was, but I also wanted it to be uniquely ours. In the days following my wedding I reached out to both vendors trying to understand how this could have happened. Ultrapom and River Market have not only refused to admit fault and apologize, but denied me reimbursement and instead rudely blamed me for inconveniencing the Sunday wedding that was "forced to incorporate my decor into their day." In our communications on this, Ultrapom said there was no way my decor could have been taken down in time before the Sunday wedding and even if it could have been - it would have come at a hefty price. These excuses were only told to me after the company used my paid-for design for another wedding. And unfortunately, Ultrapom posted a photo on Instagram indicating the lights took one person only one hour to take down with one ladder. The post was not only comically insensitive, but clearly showed this could have quickly been done in between weddings. I was shocked, saddened and truly disappointed by my communication with Ultrapom while trying to fairly resolve this issue. I requested an explanation for how this could have happened, and later following many excuses, some compensation for having paid for a beautiful tent to be used at a stranger's wedding. My phone calls and voicemails to try and talk it through went unanswered. After thousands of dollars spent with Ultrapom, the business will not even return a phone call. I hope this review informs other couples what they may face once the checks are cashed and your event is done. Thank you to Ultrapom - your work was beautiful, but your customer service for unhappy clients is appalling. Ultrapom is clearly booking more weddings than they can handle - to the detriment of clients. I would advise any couples trying to plan a unique wedding to be clear in communications here. Ask who else will be using the items you pay for. Otherwise, like me, you could end up lending your ideas, vision, and of course money, to whatever event follows yours. Good luck!

    Visual FX - partyequipmentrentals - Updated June 2026

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