I saw him for occipital neuralgia RFA treatment, he is VERY good.Left due to his staff!! I'd seen…read morehim2yrs. After being made to wait months to see him,told him staff claimed my ins. no longer covered treatment. He seemed upset by this and checked himself saying Yes, I am covered and personally gave me an appointment for my RFA.Next day his office again claimed that insurance denied.Contacted insurance,said they did NOT deny. My insurance 3way called office,straightened it out. Office reinstated appt.Over the next several days &weekend I got texts-reminder calls for procedure. The day of my appt, showed up & was told my insurance denied. I told them l spoke with insurance and the office& it was taken care of. I tried to pay cash 4k was desperate,had a panic attack and PTSD episode, went to ER my primary called ins. DIDN'T denyPrimary called Dr office & told them ins covered! Asked to see Shields told no, seeAprn 7 weeks. It had been 10mnths since last RFA-I suffered horribly. Was unable to speak to or see him, found new provider.

From the owner: Dr. Shields is an Arkansas native, and is board certified by the American Board of Family Medicine,…read morethe American Board of Preventative Medicine (specializing in undersea and hyperbaric medicine), and the American Board of Wound Management and Surgery (of which he is a founding member). During his career, Dr. Shields has held numerous leadership positions and strives to offer the best patient experience and care. He became interested in Pain Management after years of seeing patients in pain from the effects of trauma and chronic disease, and was trained in pain management by Dr. Meraj Siddiqui. Dr. Shields is honored to serve the community of Northeast Arkansas and be a part of the PTCOA family.

Full disclosure: I know someone who works here but have not allowed it to affect the integrity of…read morethis review. The inside of Ivy Spa and Wellness is beautifully appointed. Reception was very friendly and personable. I started my visit with a glass of wine and wind down in the meditation room. I met with Veronica who did a full inspection and consultation. I've had consultations and treatment before at other medical spas, but they've been surface level (no pun intended). Veronica focused on all aspects of skin care: sun exposure, hydration, diet, vitamins, skin routine, exercise--all of it. With this information, she made recommendations for a full suite of skin and wellness care, not just products or services provided at Ivy Spa, which shows a level of interest and commitment not previously seen in my experiences. She's incredibly talented; for instance, she could tell, by simply looking at my face, that I grind my teeth and hold tension in my jaws. That's pretty talented, IMO. I had some fillers and Botox and am already impressed with the results! She took extra care to not only numb, but also apply ice before and after injection to reduce swelling and site pain. She sent me home with a pretty lengthy list of dos and don't (again, not something I've really seen before) and options for future visits (no pressure, however!). I'll be back for a facial, their hydration IVs (pretty cool stuff) and other services. Overall, I'm very excited to have moved from my previous service provider here and can't wait to see the results of this team's expertise!

Great service, 100% of the time! Each time I've visited, I left feeling that I was really…read moreappreciated, never rushed and always heard!

If I could rate the employees separately.. I would. The nurses were VERY helpful in answering all…read moreof my questions (first time coming in.. I've had sinus issues lately and they were SO helpful in their recommendations and overall amazing experience with them). 5 stars... HOWEVER, the front desk lady had a very poor attitude and was overall unwelcoming. Seemed like she didn't want a new customer? I'm not sure what was going on. 1 star. But I'll rate it 5 because they saved the experience. Thank goodness the nurses were so nice. I'll be back