I have been a patient of the Family Medicine Group for about 30 years. Dr. Miller and Dr. Hyatt are…read morevery professional and kind. Also, the nurses, technicians, and secretaries are kind and helpful. Dr. Hyatt always spends the time needed to answer my questions and also to help with other things; she is super supportive. We appreciate your help and kindness throughout all these years.

My wife and I have been patients of the Family Medicine Group for over 30 years. Dr. Miller, Dr…read more Hyatt, and Mr. Green are very professional and kind. Also, the nurses, technicians, and secretaries are kind and helpful. We appreciate your help and kindness throughout all these years.

For starters, I've been a patient of the practice for at least 20 years. I've probably been to 95%…read moreof the total providers in the practice. While a lot has changed over the last 20 years, I can honestly say that I can't think of another group that provides the total care model as does BMG - Family Physicians. I've never had difficulty with getting an appointment with a provider in the group. The locations are now more convenient than ever. The skinny - the front desk staff (regardless of location) has always been polite and efficient (shout out to Vernita at Bartlett). The medical triage team has always been calming and easy to talk to. In my experience, the providers are focused on truly listening to you and not just hearing you. Over the years, I've had some excellent providers and the current is no exception. Shout out to former providers: Barry Avant, Claire Ellender! Though they have each moved on, they left a legacy of excellent patient care. The current goat is Jason Stewart - it's like talking to an old friend. The entire team is amazing - Dr. Wong to Dr. J. Smith and Drs. Charles and Melanie Woodall - you can't go wrong with finding a provider to suit your needs.

If I could put no stars as a rating, I absolutely would. This is probably the worst care facility…read morethat I've ever been a part of. My mychart messages were left unanswered for three weeks. And it took for me to go all the way up to the facility to question why my messages weren't being answered for them to simply say " sorry your doctor is only at this facility once a month". Why even assign a nurse practitioner as a PCP if she's not at the facility more than once a month? I was writing the facility to complain about chest pain that had been going on for a couple of months. I wanted to know what the next steps were in my treatment plan and nobody answered. They don't have a direct phone number to the facility and they encourage everybody to contact their physicians through mychart. They are also extremely unorganized at the front desk. ZERO OUT OF TEN! They don't care about their patients. Find somewhere else.

Dr. Wickman is the best! He doesn't overbook, so wait times are seldom more than 10-15 minutes. He…read moretakes the time to listen and discuss your health. He treats people like they've got brains, explaining things with lay language but without talking down to the patient. He is always friendly and upbeat, with a terrific bedside manner. He's got all the best qualities of an old-fashioned country doctor --accessible, personable, genuinely interested in his patients' needs and well being -- but his medical and scientific knowledge is top notch. It's like the medical savvy of Greg House, MD, coupled with the charm of Andy Griffith. Highly recommended!

From the owner: We are a family friendly medical clinic that see's patients of all ages for acute and chronic…read moremedical problems. We don't anybody away. We accept walk-ins and same day appointments. We treat our patients like we would want ourselves and our family treated.

Fantastic physician, caring staff, great experience! Will recommend to my family & friends.read more

I have been a patient of Dr. Melissa Robbins for a few years and cannot say enough good things…read moreabout her. Dr. Robbins is a professional and yet still warm and sensitive to her patients, which is a very hard thing to do. I am an RN with over 40 years of experience, mainly in a hospital setting and I have seen many Physicians, yet I have to say Dr. Robbins is one of the best, with a knowledge base and understanding bedside manner, that every patient deserves. I feel very lucky that I have Dr. Robbins as my Physician, and I would encourage anyone to seek her out for their own care. Anyway, go see Dr. Robbins for Great Care and Treatment and you'll see what I mean. You will be glad you did. Sincerely, Billy Green RN

my mother in law was just seen by Dr. Robins who said my mother in laws pneumonia was all clear…read more Needless to say we are in the hospital and my mother in laws pneumonia has turned septic. This Dr needs to be evaluated by the state.

Dr Suneela is a great doctor and I recommend her. She's very helpful and knowledgeable and also her…read morestaff does a great job. I'm always very satisfied.

She is very nice and cool doctor, i highly recommend her , just be truthful so she can help you.read more

I never liked going to the doctor and stayed away from them as much as possible....until I met Dr…read more Terri Hyatt! She, and her staff, are AWESOME! She is very easy to talk to and explains everything from test results to action plans. I know she has my back! Now, I don't mind a doctor visit!

I went to see this doctor when I first moved here -- I was on the hunt for a general practitioner…read more She's nice enough -- pretty thorough and to-the-point, and in a good location for those in the country -- inside hospital on Kate Bond Road. However, I stopped going to her due to having to wait so long. We're talking an hour-long wait.

My daughter has been a patient here for the passed 3 years and I have came with her on many visits…read more With my insurance changing I had to change doctors so I am not a patient here too. I have enjoyed the care, the staff and the treatment I have received. They are also a full allergy clinic so I changed my allergy care to here too. They also have a x-ray department so you don't have to go somewhere else. I have never experienced a negative vibe or rudeness from anyone. There are several doctors there which is normal for the size of the clinic. My first visit I got Dr. DeeDee and loved her and have asked if I could continue under her care and I have. She takes the time to fix the problem not just bandage the problem. As far as the cleanliness it's just fine the rooms share some ware and tare but it's because of high traffic. I would refer anyone to come here for your medical needs. They take a variety of insurances and are welcome. Make your appointment today to meet your medical needs.

I had a poor office experience today. This is the complaint I wrote to the front office…read more This email is a complaint about rude and unprofessional service by one of the staff. After taking off work early and driving 45 minutes to the office based on the receptionist stating I was good to come in for a Semaglutide shot. She looked me up in the system (asking for my name and DOB) I told her it had been some time since I had take the shot because at some point the office ran out BEFORE I came there. When I got to the office I was told that I needed to make an appointment. I asked for clarity as to why. She stated because it had been a while. I asked what the new appointment was for exactly(because I am the one paying and have a right to know). The front desk receptionist couldn't tell me why. I thought maybe I needed new blood samples or something so I told her that I had samples taken recently and if she could let them know because they may not be aware. She came back with the same response and I asked to speak to the person she was speaking with because I wanted to know what would take place at the office visit. A lady came out angrily and stated that I needed a new prescription(start over) and sign new documents (something I could have been told over the phone). I was okay with that until she yelled that I was arguing with everyone in the office. I told her I was sorry if she thought I was arguing. I just wanted clarity. I also requested for her to ask Dr Robin to be sure that I needed to come back (mind you that I had taken off work and drove 45 minutes based on the receptionist's information). Dr. Robin gave a clear understanding and I scheduled an appointment. The way the office personnel responded was crude, unprofessional, inconsiderate, and accusing. I assume that maybe she thought I just came to the office on a whim without calling to verify that it was okay. My ask is that all information needed is verified before having customers waste time coming to the office only to be turned around in the most unprofessional manner. When I find a new doctor that offers the shots, I will no longer use their services. I like the doctors but that staff member put a bad taste in my mouth. I wouldn't trust her to do right ethically based on her unprofessional customer service. We a patients have a right to ask question and not to be called argumentative because we seek clarity. It's our money spending and our insurance that's paying their salary.