I am torn between writing a glowing review and suing Vitacare for malpractice. Last December, I broke one of my molars. Stress, moving, and other factors likely contributed to the fracture, but that is a story for another time. I searched for "dentist near me" because my regular dentist, the perpetually unavailable and in-demand Dr. Gee in Yaletown, was booked solid. I found Vitacare, with 5-star reviews on Yelp and Google; what could possibly go wrong? I booked the earliest available appointment and went in. A dentist named Dr. Oh saw me. After a brief consultation and some X-rays, he recommended a root canal and crown not only for the fractured tooth, but also for the neighboring one. Both procedures are expensive--around $4,000 per tooth in 2026--and my Canada Life dental coverage caps annual benefits at $2,100. In other words, roughly $8,000 of work was unlikely to be fully covered. The whole situation reminded me of a time I took my brand-new Audi to a brake shop and was told I needed not only new pads, but also rotors--conveniently "refurbished and on discount." Unsure whether a root canal was truly necessary, I tried to book an appointment with Dr. Gee, but of course he was unavailable. After doing some research (including consulting AI), it was still unclear whether a root canal was absolutely indicated. However, the exposed nerve and persistent pain were not relenting. Canada Life approved coverage for only one root canal--about $2,000--so I decided to bite the bullet and proceed with that single root canal. Sometimes imagining the worst-case scenario makes reality feel less intimidating. As I sat in the chair while the nurse prepped for the procedure, I jokingly asked whether she and Dr. Oh had done this before. She said yes, and I thought to myself, "Good, maybe I won't die today." After hours of drilling and grinding, I was getting exhausted. The appointment was booked for two hours, but it felt much longer. Eventually, the overhead monitor that had been playing Netflix timed out, and the screensaver appeared: 3:12 p.m. The procedure had been going on for over three hours. At that point, Dr. Oh sighed and said, "I'm going to refer you to a specialist. I can't get this done. I can't reach the full depth of the tooth to remove what needs to be extracted." He then placed a temporary filling. When the nurse removed the rubber dam and other equipment, I asked how much this session would cost. Dr. Oh said around $500 and mentioned that the specialist he was referring me to was "very good, but also his rate is much higher." My immediate thought was, "Why didn't you tell me this earlier?" To make matters worse, the nurse added, "We're only GPs" (general practitioners). It was a lot of crucial information delivered at a very poor time. The plan was for the temporary filling to last a few weeks to a few months until I could see the specialist. I explained to Dr. Oh that Canada Life was unlikely to approve more work this year beyond the $2,100 already used, especially since this visit alone cost about $500. I asked if he could place a permanent filling instead, as I probably wouldn't be able to afford a specialist this calendar year. He replied that they did not have enough time that day. I did not argue, because I honestly felt both Dr. Oh and the nurse, Natalie, had worked extremely hard. During the procedure, Dr. Oh often hesitated over which instruments or tools to use, but he drilled tirelessly at the tooth even when the anesthetics began to wear off. His hands were very steady, and he did not seem careless or incompetent. My impression was that he might be an ultra-perfectionist who refuses to stop at 90%. Based on the post-op X-rays, I could not see any remaining decay, though I am not an expert. I reiterated to Dr. Oh that it was unlikely I would see the specialist this year due to insurance limits and asked how much a permanent filling would cost. He said $500. I decided to book another appointment to have the temporary filling drilled out and replaced with a permanent one--for now. Hindsight is 20/20. If Vitacare was not confident about performing the root canal, they should have referred me immediately to a specialist, instead of putting me through a difficult, incomplete procedure that consumed nearly half of my Canada Life annual dental maximum. Alternatively, I should not have been charged for a procedure that Vitacare "failed" to complete. Initially, I was genuinely impressed by the effort and care shown by Dr. Oh and Nurse Natalie, but this experience has left a bitter taste in my mouth. Now I have to see a specialist and possibly redo the root canal all over again. read more

I went for regular check-up and cleaning. I am happy with the treatment. The atmosphere is friendly and relaxing.

Turns out dr Wong is not good , he's condescending and rude , went to new dentist , the office and the dentist is far superior

Everything went well. I received excellent service, the quality of care was amazing and all the office staff are friendly and accommodating.

Professionalism and expedience - this is the description of the VitaDental. I was in Bulgaria and I had severe toothache. Visiting a dentist there, he asked for a X rays from my regular dental clinic - Vita Dental. 10 minutes later I had them and he was able to locate the source of the problem. THANK YOU, VITA DENTAL! Your fast response was highly appreciated! Vania read more

I was extremely happy with my visit at Vitacare Dental Centre. The staff is super professional, knowledgeable and helpful. I was also pleasantly surprised how modern and well equipped the office is. read more

A new dental centre with energetic, cheerful and friendly dentists and staff. Visited the clinic on their grand opening. It has an open floor plan where you feel comfortable having a treatment. Very nicely decorated clinic with entertainment for kids and a comfortable waiting area to relax and wait for treatment. read more

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By far the best dental clinic I've ever been to. The receptionist was very nice and professional. She greeted me right away once I walked in. She also gave me forms to complete as I was a new patient. The look of the clinic itself is new, modern, clean, and comfortable. There are lots of entertainment options for you in the lounging area while you wait for your turn. As I was seated, the dental assistant asked me what my area of concern was - and it was for my filling. Dr. Wong asked me general questions and concerns with my teeth and then evaluated my teeth and other areas i.e. my jaw, temple, neck. During my procedure, I was able to watch Netflix...yay! My procedure went well and I knew he did a great job. I always felt uncomfortable when I step into a dental clinic as I have this feeling like my teeth will get "butchered". I have always had bad experiences because after my procedures with other dentists, I felt like the problem was not fixed. But not this time! Dr. Wong was gentle, reassuring, and efficient. You know he cares about his patients! I will for sure be back with other procedures. It's quite rare for me to recommend a dentist, but Dr. Wong and his team is honestly the best team that I have ever come accross. A 5/5 star clinic and I definitely recommend! read more

Dr. Wong fixed my two front teeth after I chipped them. I was nervous about how it would look, given that it was my two front teeth but he was very knowledgeable, and meticulous. He explained what he was going to do and I couldn't be happier with the results. The office itself is also worth mentioning. I really appreciated being able to see my xrays on the monitors in the chairs and watching Netflix to distract me while he was working! read more

Most stunning office I have ever seen. Modern technology, caring team... detail oriented and gentle dentists. New patients are welcome at this office. read more

On Aug 6th, I Got a filling replaced as the old one exposed a gap that caused sensitivity and gum issues. During the procedure, Dr. Wong took the time to ensure it was not an uncomfortable experience due to the sensitivity issues from previous work. The new filling is a much better fit (does not have a gap), and so far the gum and sensitivity issues have gone away. read more

Came here for teeth cleaning. Coming here was like going to a fancy spa. The interior is brand new and everything feels really comfortable and modern. There's gaming consoles in the waiting area to pass the time (not that you'll be waiting very long; this is the first doctor that I've ever been to that is actually on time!). While you're getting worked on, what better way to pass the time than to watch Netflix as you're lying comfortably in brand new chairs? I've never been so pampered at a dental clinic before. Dr. Wong is nice, and extremely detail oriented in his work. HIGHLY recommend coming here. read more