Fast and efficient. Healthcare practitioners seemed knowledgeable and communicated well with us…read morewhile we were there. Everyone was patient with my son who is 9 years old and had to have a procedure done on in his ear. The office was clean and people seemed happy to be there but were also empathetic. The office seemed extremely organized and everyone around us seemed proactive during my sons visit.

This was probably the worst health care experience of my life and all due to the extremely rude…read morefront office staff! The waiting room was packed and these ladies continued to LOUDLY cackle with laughter discussing food and candy and how tired they were. I over heard two people in the waiting room come in talking about experiencing nausea. For staff to discuss food is horribly inconsiderate! They also discussed office coworker frustrations. One of the ladies cut me off mid-sentence multiple times as I tried to explain various things about symptoms or insurance. THESE LADIES HAVE NO BUSINESSES WORKING IN HEALTHCARE! Do better! save yourself the additional pain and find another place to receive care.

Front desk is super rude. You can't work in paperwork for some other task and check someone in…read more This person argued with me about my date of birth! I am certain I know my birth date better than someone trying to multitask does. Rude. Incompetent. One star only because there is nothing lower.

Wens the 9th I took my son there from college he was sick, went to a few drs where his school is…read more The Dr on call was rude to us was asking why we're not at his primary Dr? I explained the situation, she then was saying well he doesn't look sick? I then said well he has been sick for 4 days etc. He was not asking for pain meds he was asking for antibiotics because he was afraid he was making people sick at his school. She refused, she stated "well we can run test but the won't be back for 3-5 days. Then walked out? We have never had a bad experience but I hope to not have her again.

I need some medication and got excellent and quick care from Angela, Sabrina, Shannon and Liz. They…read morewere very friendly and helpful and listen to what I said

Angela stitched up my finger and had me on my way! Hopefully I won't have to return to Vital Care…read moreUrgent Care but if something else comes up I know where I am going.

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

Dr. Hamlett is one of the best physicians I have ever seen and been taken care of. She goes beyond…read morethe physical issues and expresses true compassion and empathy. I am grateful for her taking care of me. Thank you. Outstanding front desk October 24, 2025

Very friendly staff all the way around. The nurse that gave me a Rocephin shot and steroid shot was…read moreamazing!!!!. I have never had a Rocephin shot that didn't hurt. I didn't even feel her give it to me. Thank you nurse Helen Cavanaugh.

Nightmare hospital staff, night nurse and PA, set me outside in 40 degree temperature at midnight…read moreto 2 am to die! A kind Samaritan pushed my wheel chair back in to the ER as I did not have socks, shoes, or a coat and my personal scrub bottoms (yes I'm a nurse of 15 years) were very wet! I could have died from their very inhumane treatment! And I have confirmation of my back and hip disabilities down in TX and my home state! Would have rather than return to their ER! This MUST CHANGE! And I will see to it that it does!

I have a rare deficiency to where I cannot be given acetaminophen and ibuprofen the dr looked at me…read morelike I was a liar. I left, with no care crying in pain. How dare you think I'm a drug user. I wasn't even examined! Nothing! All because I'm calm and I don't cause a seen I get treated this way. My source of pain is a mass that I hit . Hendricks is the worse and I used to work there, horrible!

When Hendrick bought the hospital on the south side of town, they became the only game in town…read more Recently, I've had several procedures done here, and they've taken very good care of me. My brother is currently in ICU, and they're taking very good care of him. I really have nothing to complain about, so I'm adding a star. I hope the Good care continues.

I go to Hendrick for cardiac and thuematology issues. I have for the most part have had excellent…read morecare. From the doctors, Nurse Pracs, office staff, radiology and the Vampires (bloodwork lab). Every time there has been a concern with my bloodwork I have gotten a call from the office to update me. I have called the office whenever I've had questions or concerns and the nurses were patient and helpful. I'm

Nice receptionist and smells clean inside. The doctor was very helpful and explained to what I…read moreneeded to do to get well. She prescribed some medication and had my medication called in to the pharmacy.

So I went in on Friday and was dx with the flu. I felt absolutely awful. The NP B. Bachman did…read moreabsolutely nothing for me. She gave me 3 days off work and refused to give me 2 more when asked. I felt so awful and exhausted. I did not have energy to argue with her. Today is Wednesday and I am still in bed, sick! She should be ashamed. I never go to the Dr unless I am very sick. I will never go back there.

Scheduled an appt at 12:00, arrived at 11:45. Didn't see the nurse practitioner until 1:40…read more I've been miserable for three days with fever, body aches, headache, sore throat, and I am certain that I have pink eye (goopy, crusted, pink left eye) She didn't read my sheet prior to talking to me. (I had mentioned I had asthma, she then asked if I had asthma.) She looked in my ears and throat and and eye and said that I had allergies but maybe picked up something viral? Or maybe something bacterial? (Literally, she was saying it could be viral or bacterial or allergies- but she honestly didn't know) and then prescribed me amoxicillin. She left the room and I just cried out of anger. Don't go here.

Horrible service- rude staff- needles out on counter- waiting in the room nearly 3 hours still not…read moredoctor and had to leave they WOULD NOT GIVE me a note for work. If no stars was an option i would pick -178