Not feeling well while traveling for work (think "zombie mode activated"), I dragged myself into My…read moreUrgent Care and was seen within 5 minutes. The paperwork was quick and easy, and the whole crew was super professional and friendly. The lady at the front moved with serious swiftness -- she had me sorted before I could even finish feeling sorry for myself. Once back, the nurse listened to me thoroughly and the doctor actually took the time to figure out what was going on. I felt genuinely taken care of with real quality, like they were legit invested in getting this traveler back on his feet. Whole staff killed it. 10/10, would get sick here again (but hopefully I won't have to).

received great medical care from the doctor here and am very happy with the treatment. However,…read moregetting my referral faxed over to my physical therapist took multiple phone calls and a lot of back-and-forth. When I called to check on it, the staff member named Nora was a bit huffy and dismissive. The clinical side of this urgent care is wonderful, but the front desk communication could definitely be smoother and more professional. A special thank you to the PA , Chad.

Front desk is super rude. You can't work in paperwork for some other task and check someone in…read more This person argued with me about my date of birth! I am certain I know my birth date better than someone trying to multitask does. Rude. Incompetent. One star only because there is nothing lower.

I've gone to this clinic for as long as I can remember, even before they changed the name to…read moreNextCare Urgent Care. Every time I try to call and ask questions nobody answers the phones, I have sat on the phone waiting for an hour before, and then I drove up to the building and there was only one person there. The ladies at the reception desk are quite rude with their tone, and how the present themselves, as if they hate their job. And then most of the time when I go in there to get something checked they don't tell me anything useful that I don't already know, and they don't help with what I could do to better my situation. I will not come to this establishment anymore.

I need some medication and got excellent and quick care from Angela, Sabrina, Shannon and Liz. They…read morewere very friendly and helpful and listen to what I said

Angela stitched up my finger and had me on my way! Hopefully I won't have to return to Vital Care…read moreUrgent Care but if something else comes up I know where I am going.

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

The nurse named Hope was so rude and made fun of me when i asked them that i wanted something done…read moreand was crying she made fun of the way i was crying and was overall really rude to me.

Dr. Hamlett is one of the best physicians I have ever seen and been taken care of. She goes beyond…read morethe physical issues and expresses true compassion and empathy. I am grateful for her taking care of me. Thank you. Outstanding front desk October 24, 2025

Nightmare hospital staff, night nurse and PA, set me outside in 40 degree temperature at midnight…read moreto 2 am to die! A kind Samaritan pushed my wheel chair back in to the ER as I did not have socks, shoes, or a coat and my personal scrub bottoms (yes I'm a nurse of 15 years) were very wet! I could have died from their very inhumane treatment! And I have confirmation of my back and hip disabilities down in TX and my home state! Would have rather than return to their ER! This MUST CHANGE! And I will see to it that it does!

I have a rare deficiency to where I cannot be given acetaminophen and ibuprofen the dr looked at me…read morelike I was a liar. I left, with no care crying in pain. How dare you think I'm a drug user. I wasn't even examined! Nothing! All because I'm calm and I don't cause a seen I get treated this way. My source of pain is a mass that I hit . Hendricks is the worse and I used to work there, horrible!

When Hendrick bought the hospital on the south side of town, they became the only game in town…read more Recently, I've had several procedures done here, and they've taken very good care of me. My brother is currently in ICU, and they're taking very good care of him. I really have nothing to complain about, so I'm adding a star. I hope the Good care continues.

I go to Hendrick for cardiac and thuematology issues. I have for the most part have had excellent…read morecare. From the doctors, Nurse Pracs, office staff, radiology and the Vampires (bloodwork lab). Every time there has been a concern with my bloodwork I have gotten a call from the office to update me. I have called the office whenever I've had questions or concerns and the nurses were patient and helpful. I'm

Nice receptionist and smells clean inside. The doctor was very helpful and explained to what I…read moreneeded to do to get well. She prescribed some medication and had my medication called in to the pharmacy.

it took one hour to be called back to be seen and another hour in the room. Had to call the front…read moredesk to get discharged because no one came back to give results or to discharge patient. The secretary was very rude and told the patient that somebody told her she was discharged 45 minutes ago. No one ever came back into the room. They had to call her to give her the results they should have given to her in the office. Very disappointed as a of a college kid that you have to worry about them not even being taken care of at a office.

Scheduled an appt at 12:00, arrived at 11:45. Didn't see the nurse practitioner until 1:40…read more I've been miserable for three days with fever, body aches, headache, sore throat, and I am certain that I have pink eye (goopy, crusted, pink left eye) She didn't read my sheet prior to talking to me. (I had mentioned I had asthma, she then asked if I had asthma.) She looked in my ears and throat and and eye and said that I had allergies but maybe picked up something viral? Or maybe something bacterial? (Literally, she was saying it could be viral or bacterial or allergies- but she honestly didn't know) and then prescribed me amoxicillin. She left the room and I just cried out of anger. Don't go here.

Horrible service- rude staff- needles out on counter- waiting in the room nearly 3 hours still not…read moredoctor and had to leave they WOULD NOT GIVE me a note for work. If no stars was an option i would pick -178