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    Vitaminka

    1.0 (1 review)
    Open 10:00 am - 6:00 pm

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    12 years ago

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    The Vitamin Shoppe

    The Vitamin Shoppe

    4.0(14 reviews)
    6.2 mi
    $$

    Awesome experience. Needed plant based powder and they (#84825) were super helpful. Shared…read moreknowledge and personal experience to help me make a good and cost effective choice. I'll be back!

    I hate to write critical reviews. Really I do. My track record here on Yelp is testimony to this,…read morebut my recent experience with this vendor is beyond anything I have experienced previously and leaves me little recourse but to relay my experience honestly. If and when Vitamin Shoppe makes an effort to rectify the situation in a manner that is more appropriate to the circumstances, I will happily adjust this review accordingly. So I recently have taken to placing some orders for supplements and other items online and picking them up from VS's retail store near where my work is located. This made things easy for me, but today I saw my PayPal statement grace my email inbox and imagine my surprise when I saw that my single purchase of just over 30 dollars was instead charged and deducted from my account 7 times! So, yeah, suffice it to say I was not pleased by this to put it mildly, but I still maintained professionalism and placed a call to their customer service 800 number. In my initial call the lady who answered my call was unable to offer any assistance and told me she had escalated my case and told me I would shortly receive a call back. Several hours later this was not the case, so I called them back. This time I was placed on the line with a rather hectic sounding gentleman who basically told me "ummm, we should have it handled in 2-3 days time" and quickly got me off the phone. Call me crazy, but when a vendor has an unauthorized charge for over 150 bucks do I not deserve more swift and definitive resolution? In the past when I have infrequently had problems with Paypal transactions from vendors, they process a refund instantaneously when they realize the error. That there was almost nonexistent sense of urgency is troubling to me on multiple levels. Not to mention, what if I was in a position where I could not afford to be out the 150 bucks? In any event, I have filed a dispute with Paypal, and I will await action from VS and update this review accordingly, but I would say it's more than safe to assume that I will be taking my business to GNC or bodybuilding.com for my sports nutrition needs moving forward. Edit: Bumping this up to 2 stars as I was able to get this resolved in about 48 hours,

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    The Vitamin Shoppe - Lifelong Wellness Starts Here

    Lifelong Wellness Starts Here

    The Vitamin Shoppe - Lifelong Wellness Starts Here

    Lifelong Wellness Starts Here

    The Vitamin Shoppe - Shakers bottle display

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    Shakers bottle display

    Vitaminka - vitaminssupplements - Updated June 2026

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