I'd like to give a huge shout-out to hospice of Health First! When my father entered hospice only…read moretwo months ago, we still thought that he would live a couple of more years. He had many illnesses that could take him at any time, and hospice provided me with extra services so I could take care of him at home. The doctors and nurses, as well as myself and my father, thought that he would still hang on for a couple of more years! He was full of life. Little did we know that only 6 weeks later we would be going to his funeral. The nurses and CNAs and staff of Health First hospice helped us every step of the way. As my father's Health deteriorated quickly, his nurse came sometimes every day to provide assistance as needed. I could not have gotten through this without them!

When it came time to have to move our Aunt to a Hospice Facility it was terrifying. Having to make…read moredecisions like this are never easy but we are beyond thankful for the compassion shown to us by ALL of the staff at William Childs! She was treated with dignity & respect in her last days. All of the staff were informative on every move taken with her & spoke to us daily giving us updates and even reached out to the family to be sure we were ok & if we needed anything! The facility & her room was so clean, comfortable and nothing like a hospital room, with enough space for overnight family to stay if needed. A screened in porch allowing some fresh air into the room affording the chance to be outdoors while still remaining close by! The gratitude we have for this facility is beyond words or star ratings! They will all be forever in our hearts ! THANK YOU just doesn't seem to be enough.

This location all around deserves 5 stars! It's not a place we want to have to think about but if…read moreplaced in the position know that it is very clean and the staff are all super friendly. They really consider the families concerns and the patients wishes. The rooms are very big with couch, private bathroom and patio attachment. I appreciated that they also updated their visitation policy due to Covid- only two visitors are currently allowed per room. This location is also beautifully landscaped which helps to keep the atmosphere calm.

Hello VITAS Healthcare, we would like to extend a big THANK YOU to the VITAS Team for providing my…read moreMom with care, and the family with assistance during her final moment. The compassion and attentiveness provided by the whole VITAS Team Staff was no doubt remarkable during a very difficult time in our lives. When my Mom's Healthcare Oncologist informed us that we needed to begin coordinating Hospice Care...VITAS Team swiftly responded and came to our home that evening. Not really understanding Hospice Care a representative arrived within hours to help explain a care strategy. The experience of preparing and planning for the needed care of a loved one was not easy. The VITAS Team really gave our family amazing support through a very emotionally time from early Home Hospice Care to final Facility Hospice Care located at Rockledge, FL. The VITAS Team ensured my Mom was comfortable through the entire process of care. VITAS Representatives and Teams listed below were all superb in our experience! Yes, we lost our Mom but do know, she no longer must deal with the pain of cancer, other illnesses, or worries. Again, thanks to the whole VITAS Team for their outstanding care and support provided to our Mom/Family. God Bless You All! VITAS Representatives: Admissions Nurse: Emily; Health Care Nurse: Crystal; Doctor: Dr. Z. Dahya; Chaplain: Ellen; Social Worker: Stephanie; Nurse Assistant: Yolande; Rockledge Facility Nurse Team, Facility Chaplain, Cleaning Staff, and to the Health Care Equipment Delivery Team.

They are the most AMAZING staff ever!! They took such great care of my dad and it helped knowing…read morethat they kept him comfortable and they cared for him as well as us. They truly helped us during one of the most difficult times. The facility was also so beautiful and so clean.

The team members with Wuesthoff Hospice provided immense comfort for my Dad during his last months…read morewith his family. The staff listened to his requests and stories. He was always treated with respect and kindness. He looked forward to his visits from Nursing staff (Tracie, Susan, Vanessa), CNA's (Claudette, Marie and several others who filled in), Social Worker Avlene, Chaplain Katie and of course his wonderful volunteer Barbara. Barbara came once a week to visit. I will be forever grateful the team of Wuesthoff Hospice for their loving dedication their patient, my Dad.

I work locally for a home health care agency. In my years of working there, I have had the…read moreprivaledge of meeting the Wuesthoff hospice team in many settings. Events, health fairs and professionally in several facilities including rehabs and assisted living. I used them personally for my father. I can't thank them enough. Jackie Bailey was one of my Dad's nurses. She called me and told me to come immediately. I was able to hold my Dads hand as he transitioned. Without her help and the Wuesthoff Hospice Team, my Dad's passing would have been such a different story. I will forever hold that team in my heart. Thank you for your hard work and compassion during the worst time of my life.

The love and support of everyone from the intake nurse, social workers, chaplain, doctors and all…read morethe wonderful and loving nurses. I will be forever grateful for the care my husband received in his final days and hours. We were never alone.

very bad hospital we are on the 2nd floor my father is very delicate we brought him to this…read morehospital because on the 2nd floor they have a place called Francis which is for patients who are at the end of an illness and supposedly here they provide us with a lot of peace and tranquility until the day they die, we just arrived today we ask that no one bathe him because he has very delicate skin and only I bathe him his daughter who knows how to do it there everything is fine my sister stayed taking care of him and I went to do some pending things at my house when I returned they gave my father something to sleep and in 2 seconds he fell asleep my sister and I said to ourselves well let's sleep now that he is sleeping so when he wakes up we can take care of him well it is not like that, there is a very upset nurse yelling and with a very bad attitude 1st I called her because he had to drain the fluids from his stomach it was not working and she says that if she barely touched him the machine started working 2nd that she needs the papers to cremate my father 3rd how and with that I have to bathe him, I claimed 1st that she speak quietly that she is in a place where people need peace 2nd why if we are caregivers of a patient she comes so many times in the middle of the night to bother us she told us that it was her duty to check on him and I told her that he is the patient not us and that we want to rest because it is 3 in the morning and he hasn't let us sleep and she got very upset saying that she had to take care of my father and I explained that it is okay for her to take care of him not us, we have been 20 days in a hospital with him and of so many nurses, cleaning staff, doctors and other people with us, we had no problems none were as unpleasant and as cool as this lady, I think she is not qualified to be in this room, tomorrow morning we will talk to the manager and we will go to another place that really has specialized personnel in these difficult issues for people.

This hospice was very disorganized. They never made appointments, just showed up. The told me…read moreMedicare would pay for care. Then they told me Medicare would not pay for care. They sent people to my house at 10:00 p.m. unannounced. I had to call the sheriff. They never asked questions of appropriateness, the staff even admitted this organization was very poorly run by management and it was very disorganized. I finally was forced to quit the care I was receiving, it got so bad. Do not go with this hospice. They Bragg because they are the only 5 star hospice in the state.....but definitely they are NOT. I gave them 1 star only because there was not an option for a zero star rating. State of Florida needs to review this hospice. This is my review. I am a Registered Nurse of 50 years and still am, have been a staff nurse, a team leader, a nurse manager and a Director of Nursing. I was complemented for my ability to give excellent care during this time. This is a very professional review of this organization. Sorry it could not be a 5 star but it is an honest review. Debra Malone Michael Malone

The hospice staff was great, we especially were impressed by the care given by team Pelican. Nurse…read moreViv was especially helpful and was with us at the time of our greatest need when my wife passed.

Zero stars, the most stressful time of our life. Visit with treasure Coast Hospice liaison. 1st…read morevisit was suggested by martin south doctor caring for my husband. Hospice liaison said "he is not ready for Hospice". Gave us brochures and went on her way. Husband was moved to Encompass, I did not feel he was ready for rehab, that night Encompass called me moving him back to Martin South hospital he was not doing well. Martin South called me that night and were sending him to Martin North for critical care. Next AM I went to hospital he was not doing well, was treated for several days they moved him out of critical care. My intuition thought they made a mistake; I was with him every day he was in the hospital watching his body slowly going into giving up. Talked to hospice again and again she said he is not ready. I could not believe what she said after looking at my husband. After couple days I said stop with the massive poking of needles, trying to draw blood and he is in pain. I left that evening he was going to sleep he said goodbye love you, he had always said goodnight. I prayed for him; I knew that would be the last of his pain. That morning he was in coma they moved him to a private room and then called hospice I said ok maybe they will learn something from this. We all said our goodbyes then hospice showed up and he passed away that evening. Now hospice wants to help us with our grieving, I went through the hardest time of my life. Don't believe the rosy picture they paint! Maybe a big $ donner helps with the fancy brochures but not hospice care. God took care of my husband and will take care of me.

The care my Dad received was the worst. No medication on board for his comfort. No nurse or aide at…read morehis bedside even when I made multiple calls to the office for support. My Dad expired I was at his bedside alone.

My family and I enlisted the services of Vitas for my mom. (Elizabeth Donnarumma). From the day…read morethe first nurse arrived to assess my mom's condition until the day she passed, Vitas was amazing. Each and every nurse and aid that came to our home was just so kind, caring, compassionate and true angels. They took such wonderful care of my mom and helped us through the difficult time of losing my mom. I don't remember all of their names but a few that really stood out were Mary the nurse case manager, Beth Ulla. Ulla was there when my mom passed. She really did a great job dressing her for us to say our final goodbyes. She sat with us while we cried and laughed. She didn't leave us until my mom was taken to the funeral parlor. Mary came back a few days later just to check on us. The chaplains who came were wonderful and helped my mom to reduce her fears and pray. There is an aid I really wanted to recognize as well but I don't remember her name. She was there with us on the 25 and 26th. I think her name was Elizabeth. She was a gem as well. Thank you to all the staff and compassionate care givers who helped us get through this time. You made a difficult situation much better. Please commend all of your staff Thank you

Inept physician's and nurses in POLK COUNTY DIVISION!! No Compassion or Consistency of care. They…read moretake no responsibility for errors, nor any attempts to improve patient care.