If I could have given a zero, I would have. We had purchased bikes for our family from vitesse for years. I was extremely disappointed to find out that the owner decided he would no longer honor the lifetime service agreement we were promised at the purchase of our last bikes. The owner wouldn't even consider giving a discount on the service he promised for free. I get prices have risen, but at least work with me. Do not trust anything they tell you when they are in sales mode. Plus... the same services were 1/2 the price at another shop in town. I guess I got my discount elsewhere. read more

I just picked up a Trek Roscoe (purchased from Trek, built in store) that I got my boyfriend for his birthday. The bike is a surprise, so I didn't bring him with me to help get it loaded into the car. Three very kind, very helpful, very amazing, employees offered to help me load it up during the middle of a flash thunderstorm without me even having to ask. The bike barely fit but they all worked together to get it just right in the back so I could take the bike home same day. Thank you so much for assisting me!!!! 100/10 recommend. read more

Good to have a Trek bike dealer in town. You're helpful and have good sales occasionally.

I bought a bicycle at Vitesse a few years ago. One of the major selling points was that they would do a FREE tune-up every years as long as I owned the bike. I took it in today for my annual tune-up and they said that they were not honoring that promise any longer, but that I could pay $80 for a tune-up. Their products may be okay, and the service department has always been okay, but their reputation has taken a great hit. read more

Harley dog in the Tail Wagon. I am so grateful to the Vitesse cycle shop and their staff every Spring when I get out my awesome Trek bike and this doggie trailer they found for me. Everyone there is passionate about cycling and making the customer's cycling dreams come true. read more

Vitesse Cycle Shop - Bikes Near Me - Normal, Illinois

Well I'm not actually a customer. I tried getting ahold of them to figure out how to get a tune up and then they basically ghosted me when I asked a question about not taking appointments. I would say if a shop can't figure out a basic appointments then they prob are incapable of working on your bike. read more

Vitesse Cycle Shop - This is it. I reached out a couple more times and still have heard nothing back. - Bikes Near Me - Normal, Illinois

Everyone I talked to was rude and distant. They forced me to buy a new tire when It could've been repaired. I wish I would've bought from somewhere else. read more

Vitesse is connected to Often Running, making it an easy one-stop-shop for your running/cycling needs. The employees are knowledgeable and helpful. They don't carry a large stock, but they will give you free tune-ups on any bike that you purchase from their store. They have an annual tent sale in late summer/early fall. If you need accessories, a new bike, or work done on your current bike, you should check this place out! read more

The customer service at the bike shop is unparalleled. Sean assessed our bikes, gave us the repair and cost analysis up front and even called when he came across some more issues that weren't there in the initial assessment. He wanted to get my ok before processing. There was full transparency throughout this whole process which was much appreciated. We ride our bikes leisurely and haven't had them serviced in over 10 years. So his patience and explanations made us feel comfortable. Also everyone was wearing masks. 10/10 recommend. read more

Live in Chicago and was in the area last weekend.. Decided to stop in to learn more about Trek and compare it to Giant models that I have been looking at. We acknowledged right away by a guy whom I can't remember his name (works in the service shop). He was very knowledgeable on everything in the store and was straight forward. I felt like he was truly trying to help me find the best bicycle for my needs. Will be back in the next month to purchase a new Trek 7.4 FX Disc and a few extras! Thanks for a great visit. read more

fixed my bike in 3 seconds. so grateful. thank you queens and kings of the bike show. you guys made my day

Called store to make sure they were open as Apple Maps says they are closed on Sunday's. They were actually open, very friendly girl answered the phone. I asked if they had a 26" bike tire tube and she said yes. Came to the store, my first time being there. Clean and inviting, guy at the repair counter was very professional and friendly. Got what I needed, very fair price, guy at the cashier counter also very friendly. Highly recommend this shop for all of your bicycle needs! read more

Bought a new bike this week and had a great experience. Sales person was very respectful, asking questions, and made solid recommendations. Showed us a couple of different models and gave us some education where we needed it and allowed for some quality test rides. This was during COVID - so thanks for being open and also practicing Safe and respectful social distancing. Also, the shop is very professional and attentive. I'm looking forward to working with them in the future. read more

Went in to get my daughter tennis shoes great service and nice selection! Not pushy people! Love a local place!

I really wanted to like Vitesse during the 4 years I went to school in the area. I could have gone to Bloomington Cycle Fitness which was much closer to me, but the guys there are even cockier and think they are part of omegapharmaquickstep or something. The owner of Vitesse is a great guy, but some of his employees really stained my memory of this place. Lots of the Vitesse guys are quite nice, but 50% of the time, it took a while for someone to help me out. Some employees need to be trained to ask more questions and not shove information into customers' throats. I wanted ferrules. The employee went and got me cables and crimps too and insisted that I buy them too. "Oh you'll NEED them." Lastly, there is one mechanic, bearded with a hat, and maybe with red hair, that must have a 29" wheel shoved up his bottom bracket. He is so unfriendly and definitely wishes to be seen as a tough guy. He has walked away mid-conversation from me a few times. The worst was when he fixed a fork for me and handed it to me. I put my hand on it and then he refused to let go and then condescendingly told me how to set it up. Really? What the hell. You can make a point without being absurd. I am honestly writing this review at this time because I remembered this bad memory of him. His persona? "What the hell are you doing in my bike shop." In the end, I did a lot of shopping at Vitesse. However, it was out of necessity. I don't like going the amazon route and prefer supporting the LBS, but poor customer service drove me away from this place quite a few times. They have a lot of potential, but need to step-up their game. read more

We went to all three bikes stores in Bloomington Normal and ended up getting bikes here. Overall we had the best service at Bloomington Cycle and Fitness and thought we were going to go with their Specialized bikes but Vitesse got the bike in I was wanting to ride and finished off there. Ultimately the ride was a little better and it overall looked like a nicer bike. Vitesse was helpful in getting bike sizes we needed and called us right away when they got the other bike in. I would of given them five stars but they lack a tad on their customer service. Bloomington Cycle and Fitness was going to give us 10% off our bikes because we are a cash customer. Vitesse did not want to give anything off. Finally they gave us a small savings off each bike and then the sales guy was like you guys still want kick stands right??? Of course they do not come with the deal and that will be an additional $9 per bike. It is not about the $18 dollars, it is just about giving a small discount and then adding $18 back on. Then he said my bike was "special" and it needed a $30 kickstand. Our two bikes are pretty much identical but one mens and one womens so they take the same $9 kickstands. Overall a good experience. read more

Great shop! Excellent selection, helpful staff, great location. This business has been here for 39 years, a mainstay of the local fitness community. read more

Went in during the last day of Trek Fest "sale" and they were really busy. But they had my new bike built before the closed so they could get me the promo offer. Very friendly. read more

Great shop they can help with all your Trek Nike needs. Great place to outfit your family with bikes and safety gear.

This place is very overpriced and some of the staff is quite rude. Convenient if you're on campus but you'll regret it. They'll push you to buy a new bike instead of repairing something that just needs a new chain. read more

Friendly staff and excellent quality on my bikes maintenance. Couldn't imagine taking my bike elsewhere.

Great selection! Great staff! Located with easy access to the beautiful Bloomington trail to try your bike out. If you are in the market for a wonderful service or sales experience look no further! This is the best bike shop! read more

Grew up going here and every time I had dealings with the owner, Mr. Koos (who is now mayor of Normal), he was a jerk. One time one of his repair guys was showing me something on my bike (that I bought from them) and Koos came back and scolded him in front of me for not putting me on a ticket (i.e. helping me for free). Another time he was unwilling to trade in the clip-in pedals that came on a bike (I wanted regular, non-clip pedals) for anything close to the value of the pedals. He has always been unfriendly and rude. Will never spend another penny here. read more

I called their store for help locating a specialty item. Their clerk acted as if he was an engineer and said the device would compromise safety. That is the one trash can lame excuse given to anyone for a reason when the person has no clue or desire to help. Too often the individual has a set of pre-conceived notions and does not know their trade. Stay away from Vitesse Cycle Shop. read more

Absolutely AMAZING customer service every time I walk in to Vitesse!! It doesn't matter if I spend $5 or $500 there, they will treat me the same. (This is extremely important to me considering I am on a budget... The same way I did not choose to go into a sorority in college is the same reason why I don't like to buy people to like me- or feel that I have to drop lots of money at a store in order to receive exceptional customer service. Even if I just need to go in to get a simple quick fix like air in my tires or adding a water bottle cage, for example, Vitesse will take care of me no matter what and no matter how much money I spend in their store.) Vitesse truly enjoys helping people, especially people who enjoy cycling too! It doesn't matter if you are a beginner or intermediate level, they love to chat with you about the sport and about the products they offer to help you enjoy the sport as best as you can! I wish I would have purchased my bicycle from them! I honestly cannot say enough good things about Vitesse (and I wish I could rate with more stars)!!!! Please, if you are in the area (or even from afar), check out Vitesse. Their customer service alone should be the reason you give up on shopping where you used to shop and begin shopping with them.... I know that was the case for me!!!!! Thank you, Vitesse, for being so humble and for making me feel right at home!!!!! :) read more