Dear Tony,  I wanted to take a moment to thank you for…read moregiving me an appointment. I truly appreciate your time, your professionalism, and the kindness you showed throughout the process. It meant a lot to me that you were willing to accommodate me and make everything feel smooth and comfortable.Your courtesy and attention made a wonderful impression, and I'm grateful for the way you handled everything. I look forward to continuing with you and will gladly recommend your services to others.Thank you again for your support and for making my experience such a positive one. Warm regards, Nadege

I am writing to formally file a complaint regarding the lack of communication and support we have…read morereceived from the leasing office at Bella Vista Apartments. My daughter recently applied and was approved for an apartment at Bella Vista. She chose this property specifically because of its proximity to her workplace and our home. However, since receiving approval, we have been given no guidance on the next steps in the move-in process. Both my daughter and I have made multiple attempts to contact the leasing office by phone and email, yet we have received no response. This is extremely concerning, particularly considering that application fees have already been paid. If it is this difficult to reach someone before becoming a tenant, it raises serious concerns about the level of service and responsiveness residents can expect after moving in. After reading several online reviews about the property, my hesitation has only increased. This property is relatively new, and it is unacceptable that prospective and current residents would experience such a lack of communication and attention.

This company orders the towing of a disabled veteran tagged vehicle with but not limited to medical…read moreequipment and medications and in such a rush to NOT even register the tow with enforcement, no notice, within 1 1/2 hours, during the morning hours without even having the ability to notify the office and the security company because both are CLOSED and NO Answer the phones. However, there own parking rules allows a car to park without a license plate to block fire hydrogens

it is nice and clean community. My family and I lived there for three years. It was great, but the…read morefamily started growing and we had to move.

Alex was so incredibly helpful during the application and move-in process. Candice was warm and…read moreinviting. The team made a stressful event as seamless as possible. I love living here so far. The amenities are incredible. It's a quiet building. Can't recommend it highly enough.

My fiancé and I spent several months looking for an apartment that would make us feel like home…read more Unfortunately, we were not having the best of luck until one day we passed by the Remy and decided to take a look. Alex the Manager gave us a tour of the property and the rest was history. The Remy has been our home for only a few months but we couldn't be happier. The property has an amazing staff very friendly and attentive to all the residents. Alex has been on top of all of our needs from day 1 and his customer service skills are top notch. We are very happy to call the Remy our home.

Best place to live! Gates that actually work! And if they have an issue they are fixed as soon as…read morepossible! Amenities are top notch!! Gym has nice updated equipment and open 24-7. Pool area is beautifu! And office and maintenance are very very nice!! Love it here! Great neighbors too!

Great, safe and quiet place to live. AWESOME coffee and amenities! I love it! The office stuff is…read morevery helpful and I have all the issues with maintenance resolve. You send and email and they are there fast. Very nice!

Avoid this deceptive complex at all costs. They will sell you an experience that is not reflective…read moreof reality. Here's a peek into my experience living here: - Apartment was not ready due to mold, and the manager was not going to do anything until we told them we were practically homeless (given all our belongings were in a U-Haul outside). - They send out weekly reminders on how to control the climate in your apartment, when the real issue is the A/C unit leaking. This causes water damage and bio growth. - Unit did not have the proper flooring we were told it would have. - Unit was not cleaned or painted prior to move-in. - Gate was not fixed in 2 years and was still inoperable upon my move-out. There were several altercations, including the murder of an 18 year old boy, due to the lack of security. - Maintenance requests, if even responded to, were not solved and just given a band aid. They would vacuum the A/C drain pan but not solve the leaking unit itself. - Parking is a nightmare. Have fun walking through the complex back to your unit. - Complex is loud and unaccommodating. - Gym equipment stays broken and unusable. - Trash management is a struggle. They employ a trash valet service but other tenants do not adhere to the rules and end up making the area smell like a dumpster. - The dumpster overflows for 3 days every week, while the trash valet has their time off. They shouldn't have to come back from their weekend to such a mess. - No pest control - another promise not kept. They are extremely unorganized and uninformed. Property groups like this one contribute greatly to the housing issue we experience in the United States. Want to talk to them? Good luck. You'll be sent to voicemail every time you call and your email will be unanswered. Too many sketchy things happen with the property management and community itself. Do yourself a favor and continue apartment hunting, crossing this complex off your list.

I knew I should have never submitted an application when they never answer their phone. My gut told…read moreme to look elsewhere but I didn't. After days of calling for information, they finally answered the phone and I went ahead and submitted an application. I waited a week and started calling them again. After two weeks of calling and not answering the phone, I never received an answer about my application. I had to move forward on obtaining a place to stay since I was relocating. Customer service lacked greatly. They were rude and never had the correct information for me. I was told I was approved but then she thought I was someone else and after looking in the system was told my application had not been ran. After additional callbacks, no answer was given and they stop answering the phone. Why are you taking peoples money and not running their application. Train your staff and follow through on processing applications on time. It should not take a month, or more, to process an application. I went to another apartment and got an answer within 24 hrs, deposit and all fess paid the following day and lease signed. That's how it should be with great customer service. I will be calling corporate to get my money back since they never followed through with my application or their process.

If I could give zero stars, I would. My experience with The Metropolitan Apartments was appalling…read moreand blatantly discriminatory. I brought my elderly, disabled mother--who uses a walker and has dementia-- last week to tour an apartment to assess its accessibility. Despite providing my driver's license as her caregiver, the leasing agent demanded my mother's ID. I explained she doesn't have one due to her obvious disabilities, but the manager refused to let us view the property. The manager initially claimed it was a legal requirement. When I challenged this false statement and pointed out that it was discriminatory against disabled elderly persons, she abruptly changed her story and said it was now "company policy" not to allow anyone over 18 without an ID. I countered by explaining that I had toured at least 9 competing properties in the area, all of which accepted just my driver's license without issue. None of them demanded an ID from my mother, given her very visible disability and the fact that she could barely stand, even with a walker. Yet The Metropolitan refused to make any accommodation. This company's behavior was uniquely cruel and highlights their blatant discrimination against disabled elderly persons. Their lack of compassion or willingness to accommodate someone with obvious physical limitations is disgraceful. If you or a loved one have special needs, avoid this place at all costs--they clearly have no interest in treating people with dignity or respect.

The office staff and the majority of the residents are nice. However, to say this is a luxury…read morecomplex is a flat out lie. They charge Miami pricing yet don't give you Miami service or amenities. The herb garden they talk about is three grates on top of wood chips- it's not a garden. Our apartment is completely rundown while paying a premium of this alleged "luxury experience". They like to focus on the pool a lot which is a nice pool however it's always busy so if you want quiet time, you can forget it. There are a lot of shady characters roaming around quite often as well as people tailgating in the parking lot and breaking down the entrance and exit gates at least three times a month. There is no assigned parking, it's just a free for all. If you want a private one car garage you can rent one @ $250 a month which again is almost double what most buildings in south beach are charging. The building just really isn't worth the price or the hype via the website.

Great experience !! The Building is beautiful, clean with breathtaking views!…read more Amenities are great and the Gum is fantastic! The leasing Team is great too!

Brand new apartment building south of the river…read more 1. Location - I wanted to move near water & not be in a crazy busy area. I love that it's near Tennis courts, a Publix & not on a busy road. It's nice not tons of cars are going to be around unless they have to absolutely be around there. I also wanted to live near water, but I also did not find anything I liked near the beach...so being by the river is nice. Plus I love seeing the boats pass by~ very soothing 2. The building & unit - elegant & creative. A beautiful bundle. This building has specific floor layouts for units I could not find elsewhere like built-in closet organizers for walk in closet, tub + shower + double sinks all in one unit- this was quite rare to find. *high ceilings only in select units* ~ amenities are nice; pool, sauna, mini movie theater, a gym. I also love that the garage has high ceilings~ some garages feel very cramped- this one does not, thankfully 3. Grateful for life & to see how the city has been growing. It's inspiring to see how new buildings have been under construction & then seeing it all come to fruition.

We have been here about 4 months now and it has been nothing but AMAZING everyone in the leasing…read moreoffice especially the assistant manager are extremely helpful and really care about making you happy and feel taken care of! There hasn't been anything that I have requested or asked for help that hasn't been taken care of IMMEDIATELY! Let me tell you my previous apartment could never! Not to mention the safety here and my son loves the kid park! The patio is perfecttttt for container gardening. Best decision we made was moving here for our family!

Nice place to live. The staff is very nice. Convenient location. Close to major highway and shoppingread more

building. Full service staff including valet. Amenities include a pool, hot tub, spa, business…read morecenter, conference room, owners lounge and tons of parking. Short walk to the beach.

This is an amazing place to live. Not sure what Nina C is complaining about. You are allowed to…read moregrill on your balcony as long as there is no open flame. I have a weber electric grill which is allowed. Staff is awesome, board members are smart, reasonable and the building is run so well by the best manager! When friends and family visit they always complement how clean and beautiful the building, hallways and amenities are! I love calling the Sapphire my home.