When I called to order an arrangement to be delivered to a church before a funeral, I was told that they "can't deliver to the Baptist churches because there sometimes won't be anyone there an hour or so before the family hour/funeral" and they can't have their drivers waiting. After going down the street to Mancuso's and ordering flowers with no problem, I walked into the Viviano storefront to get an explanation of this policy. The only thing the young lady could say was that they are a call center and she was not responsible. I then informed her that this so-called policy is discriminatory and racist and that I will be letting it be known. When given the chance to redeem themselves, they did not back away from what was said on the phone. There was no apology. And all of this, mind you, while a (used to be regular) customer is going through an experience of loss. Shame on Viviano. They will NOT be getting my business again. I recommend everyone drive the extra mile to Mancuso's. read more

When I called to order an arrangement to be delivered to a church before a funeral, I was told that they "can't deliver to the Baptist churches because there sometimes won't be anyone there an hour or so before the family hour/funeral" and they can't have their drivers waiting. After going down the street to Mancuso's and ordering flowers with no problem, I walked into the Viviano storefront to get an explanation of this policy. The only thing the young lady could say was that they are a call center and she was not responsible. I then informed her that this so-called policy is discriminatory and racist and that I will be letting it be known. When given the chance to redeem themselves, they did not back away from what was said on the phone. There was no apology. And all of this, mind you, while a (used to be regular) customer is going through an experience of loss. Shame on Viviano. They will NOT be getting my business again. I recommend everyone drive the extra mile to Mancuso's. read more

I ordered the "Meditation Garden - Succulents" from the Viviano Flower Shop website to be picked up at the Grosse Pointe Woods location four days after I submitted my order. The online ordering system is simple and I was able to easily choose extras to place in the planter, like a butterfly for $2.50 and The Naked Bee Hand Sanitizer for $2.50. I had a $50 gift certificate and did not have any problems with using it when checking out. I received an order confirmation minutes after submitting my order. The Meditation Garden - Succulents is a nice choice and I like the succulent option because they last so much longer than fresh flowers. I love the glazed ceramic pedestal face planter. One thing I was disappointed by was that I specified in my order that I wanted the planter in dusty pink, but I was given the white planter. I guess Viviano ran out of the dusty pink-colored planter, but it seems to be back in stock according to the website. Picking up was simple and I did not have to wait long to have my order secured in a box and placed in a Viviano Flower Shop bag with my choice of bow tied to the handle. It is a beautiful presentation as a gift. read more

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I had Viviano make some arrangements for my boss' wife for her birthday on May 10th. I just spoke with her and she asked where I got the flowers from because they were "exquisite". She said they lasted for a week and she has never had flowers last that long! So thank you for making her and my boss happy! read more

I have been using VIVIANO for several years to send flowers and gifts to my great Aunt. I live in California and it is a way that I can connect with her during holidays, birthdays, etc. Whenever I have a question about something on the website I am able to speak with someone and get answers which I love. The bouquets and plant arrangements are beautiful and the staff is friendly. VIVIANO is my go to for flowers, cute gifts and the occasional sweet treat. read more

I live out of state and I send my Aunt flowers from this shop during holidays throughout the year. Always beautiful arrangements- Thank you for accommodating special requests and going above and beyond. So grateful my aunt and I can be connected through the artistic beauty of your arrangements. read more

Awful business. Ordered flower delivery for my girlfriend at noon and the woman on the phone assured me my order was in. Took my credit card info and everything. I looked at my bank account 6 hours later only to see the charge reversed. So I called the business back and they say the ordered was cancelled and could not provide me with a reason. Said they would look into it and give me a call back tomorrow. Tomorrow?? Today was Valentine's Day, the day I wanted to surprise my girlfriend with flowers. Will never shop at this business again and would suggest everyone else do the same. Extremely unprofessional. read more

Terrible service, tried to order flowers for my girlfriend. Left them specific instructions to leave flower at her house. Took them 3 days to get the order to her and delivered the flowers to the wrong house! I will not be using their services anymore .... lol now you want to try and make things better? Ok here's what happened in detail! I called you guys numerous times through out this process! First day no flowers, call girlfriend to see if they showed up which totally ruins the element of surprise because they're not there, call next day to find out you guys wrote down the wrong address. Call girlfriend still no flowers, but get an explanation they were delivered, hmmm call girlfriend back tell her to go look everywhere for flowers as I left you guys "specific directions" where flowers could be left! Day three call you guys back hey flowers never showed up, then I get the explanation they were delivered to a neighbors house. My girlfriend works late, finally tracked down which neighbor had "her" flowers and got them on day 4! You even got her name wrong on the card Lissa not Lisa...I even spelled it out because I knew you'd screw it up otherwise and you still did! Then they were dead in 3 days because you probably never made a new arrangement from day one. Shitty flowers, shitty service I won't ever deal with you guys again! read more

I've been ordering flowers from Viviano for over ten years. The bouquets are always full and fresh. They are picture perfect every time. If you have ever ordered flowers from anywhere else, you'll know the Viviano difference. read more