I've been a Vivint customer for years and have been pleased with the company, product and services. However, today I had a fire mishap in the kitchen that filled my home with thick smoke and no alarm! I called the company and despite me being 62 years old, on crutches with a torn Achilles' tendon, I had to hobble into a chair to push a button on the ceiling mounted device, remove the sensor and replace batteries that were not defective only to be told they would send a new device as mine was defective. I had no idea. How would I know if the new device is working?? I'm done. This is ridiculous. Don't even ask them about their video doorbell! Talk about a rip-off. Run from this company. It's been more than three weeks. I've called two times since my first review. My first two requests for operational equipment were not fulfilled. The tech today said no order was ever placed for new equiI pay for a system every month and I have no idea if any of it works. I called again today, and according to the system the part was never ordered either time I have called in the last few weeks. Supposedly, they are going to overnight me the smoke sensor. Then I will get to climb up on a ladder again with my torn Achilles tendon and replace it by myself. They are going to credit me my monthly fee, and give me a discount on the next month. I do not trust this company. I would not recommend them to anyone after this fiasco. There are much more reputable companies to deal with. Run! Update, it's now December. I called to cancel my service because I'm having another company install their system. They told me I would have to send an email and it would take 30 days for the deactivation to occur. Just another month of collecting money for doing nothing. I'm definitely in the wrong job. However, I am done, finally, with Vivint home security. Yay!! read more