I was recommended to Neal Bonrud 4 weeks ago by a tax attorney's recommendation, so, heeding his…read moreadvice, I reached out to Neal. Mr. Bonrud whom was originally attentive, prompt and what seemed to be, concerned.
I explained my issue with my commercial space landlord and he immediately got on my case. By 9:00 a.m. sharp, I had an email from Neal with a Cease & Desist letter that was fantastically written, assertive and grabbed the landlord's attention because she stopped harassing us for a few weeks.
However, when I responded to his email, I asked 2 questions:
1. "Check or Card" for payment?
2. What should I do if she still tries to wrongfully evict us/ change the locks/ touch our personal belongings?
I got a response ONLY to how he wanted payment. I didn't think anything of it, but sent a second email later on in the day asking the question again, and still, no response.
A week later I attempted to reach out again for fear that the landlord would not stop harassing us. To which, she continued. So I decided to call multiple times trying to figure out if Neal was on vacation (though I hadn't received an auto-responder), nor did his voicemail state that he was out of the office for an extended period of time.
Each time I called, I would ask, "Is Neal on vacation? Can you please tell me?", to which they rudely cut me off mid-sentence and transferred me. I left 2 voicemails, the first sounding slightly desperate because our landlord has openly told us she is not afraid of US/ WA lawyers and judges. The 2nd voicemail I sounded upset, by this time having reached out 7 times in a 2-3 week span.
If he did not wish to work with us, could not help us further, he could have just stated in the first email after I asked by responding, "I"m sorry, I can not assist you further.". However, he chose not to respond at all.
It has now been 3.5 weeks since we last heard from him and I am tired of having to beg an attorney to call me back. I'm extremely sad in the recommendation we were given. And last but not least, I am gravely disappointed by Mr. Bonrud's complete lack of professionalism and communication. He has honestly wasted my time and my money when I could have just found another attorney that showed interested, empathy, and true concern for my situation.
I may be young, but I have managed to uphold a pretty successful small business. If I treated my clients the same way I have been treated, I would not be in business anymore. With so many options out there, one might think that a client, though only offering a few hours of work, may return with a larger case = more money; and those clients would be pleased, referring more clients = even more money.
I've been asked about the attorney that wrote our C&D letter, and I also make sure to add to fellow business owners about the apathy and insensitivity to the urgency of my situation, as it has thoroughly impacted my business; because I can't offer services if I'm attempting to get in contact with the person I hired to safeguard me and my business, 4 or 5 times.
I wish I had something more positive to say, but I did not have a positive experience; and when I reached out to attorney that referred me, I got the impression that neither of them cared. Which ultimately was a giant disappointment.
However, had I not had a horrible experience with Mr. Bonrud, I would not have found my new attorney, who understands the situation fully, responds in a timely manner, and does not ignore my questions.
I'm sorry Mr. Bonrud that my small case was not important to you; thank you for making me feel unimportant.