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    VODA Scents & Nonsense

    5.0 (1 review)
    Closed 12:30 pm - 5:30 PM

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    4 years ago

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    Swan Creek Candle

    Swan Creek Candle

    2.7
    (11 reviews)
    13.1 mi

    I love Sean Creek Candles. They smell better than most I've tried before . Very good company and…read morecandles !

    I am a long-time customer of Swan Creek and regret to say this experience has ended my relationship…read morewith this location. During a recent visit to complete our annual Christmas candle shopping, my wife, children, and I had a highly unprofessional experience involving an employee named Amanda. When we asked basic customer service questions--specifically about available gift sets and whether we could check out--we were met with unnecessary rudeness and dismissive behavior. Her words and actions made it clear that we were unwelcome in the store. This visit occurred within the final hour before closing, which may explain the treatment we received, but regardless of timing, customers should not be made to feel unwelcome or uncomfortable for asking routine questions. Unfortunately, the issue did not end there. Several days later, we contacted the store to report our experience. Amanda answered the phone and stated that there was no one overseeing management at the location and refused to provide contact information for any supervisor or corporate office. My wife did not identify herself during this call, so there was no indication that Amanda knew she was speaking with the same customer from the prior visit. On a subsequent call, I again spoke with Amanda and was provided a generic Gmail address as the only point of contact for someone allegedly overseeing the location. During this same conversation, Amanda stated she was working alone, which was later determined to be untrue, as the individual whose email address she provided was physically present in the store at that time. Eventually, I did receive a callback from the individual currently overseeing the store. I was informed that the store manager was terminated earlier this year and the position has not been filled. Despite assuming managerial duties, this individual stated he is not authorized to coach employees, address performance concerns, or take corrective action. No apology was offered for our in-store experience. Additionally, I was informed that there are no formal processes or training in place at this location related to customer sensitivity, diversity awareness, emergency situations, or incident escalation to corporate leadership. This lack of oversight and structure is concerning from both a customer service and safety standpoint. Based on this experience, it appears there is little to no accountability or management oversight at this location. As a result, I cannot recommend shopping here and will not be returning.

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    Callisto Terra

    Callisto Terra

    5.0
    (1 review)
    2.8 mi

    I took my seven-year-old daughter here yesterday to make a cute hot chocolate in a mug candle…read more Everyone was super nice and accommodating and letting us pick sense and make the candle our own. I would definitely recommend this as something fun to do with your child or also a girls afternoon

    From the owner: Sit back, relax, & enjoy the scents of calm, peace, & tranquility. Callisto Terra is a DIY studio…read moreoffering weekly candle classes in Toledo. A small business created to bring you the fun memories and a great time. Browse the selections of candles and products that line the studio walls or create your very own relaxing aromas in one of their candle making workshops. Offering unique experiences including walk-in candle classes and private parties, classes in our studio or we will travel to you, birthday parties, bachelorette parties, bridal parties, date nights, class partnerships with businesses and organizations, corporate team building parties, candle art classes, wine and candle classes, crystals and candles classes, holiday parties, fundraisers, kids classes, kids camps, classes for conferences, kids events, program classes, classes at local venues, and customized classes and programs including candle making and wax melt making. We also offer handmade concrete, glass, and pillar candles and wax melts online and in our studio for purchase. We can do wholesale candles and partnerships as well as specialized bulk orders for events, fundraisers, weddings, corporate gifts and more.

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    VODA Scents & Nonsense - candlestores - Updated August 2026

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