I get very frustrated with telephone services sometimes. Sometimes my bill is wrong, the internet…read morecuts out, there's problem with the land line, my mobile reception is poor... Like many other sufferers out there, the list goes on. At first, when I went to complain about all these inconvenient things happening with my Optus provider, I was ready to start bashing walls and start knocking things over- my frustration had peaked. Luckily, for everyone that never happened. I spoke to the staff there about the issues I had with the telephone company and they actually listened and actually went and fixed it. No hassles, no drama. Problems were solved within 24 hours or for some issues less than 2 minutes. The team at the Optus 'Yes' store in Mt Ommaney have the best customer service of any telecommunications company I've ever encountered. They must see plenty of angry and complaining customers, however, they're able to still remain calm and professional throughout it all and solve most of the issues. Great team!

Today I just get to Australia and I met Brian, he Was super friendly and my experience was the Bestread more

I came here looking for a cell phone as a new arrival to Australia. I had an unlocked iPhone 4…read more from AT&T which I did myself but for some reason it wouldn't connect to the vodafone service. The employee was really nice and messed around with my iPhone for about an hour and finally got it to work! It saved it a lot of money since I probably would have had to pay 30 dollars for someone to re-unlock my iPhone which is a months bill! Great service!

I'm north of 60 years old and slightly tech savvy. I needed to transfer information from my old 6s…read moreto the newer 12 mini. I called in to Vodafone at logaholme and a young man by the name of Johnathon ,( hope I spelled his name right ) , was extremely helpful. Very understanding and knowledgable , and went over and above to help me out. It took 10min to do the swap and I left the store a very happy old man. I Would highly recommend anyone needing help to go and visit him. First class service.

fixed my phone screen while I shopped and it was pretty cheap too. Staff is very honest I brought…read moremy ipad in for a power repair and they pointed out it didn't need it.

Pro-only place in Brisbane with screens in stock and ready to fix my pixel 3 same day…read more Con- Whilst waiting 4 hours for it to be fixed, the guy repeatedly came out with the 'fixed' phone, only to find it having ongoing defects, including a newly faulty camera and poor back sealing. Thankfully the guy was good about it, went right back to fix everything up. It was just very time consuming and a waste of time for what should have been an easy screen fix. Hence the 3 stars

Great service! fast and responsive. Fixed the issue very quickly…read more GOOD JOB. Fixed Oppo which is not very common in Australia, and they ordered the part & kept us informed

Steer clear... after $160 for new glass and an hour I got back an iPhone 6s+ with the audio on the…read morehandset not working, the front camera blurred and after getting home finding out they didn't put the SIM card back in! They did respond to a message, but nothing forthcoming.

These people are amazing - reasonable, fast and very lovely. In despair, I took my brick of an…read moreiPhone in, and an hour later it was back to shining health. I can't recommend them highly enough, and they do most phones.

Elias thr best customer service guy! Thank you, helped me activate my phone quickly without needing…read moreto make an appointment and waste others times! Cheers sue