Optus is friendly and helpful and recharge your phone there buy phones covers and plans and plug…read moreand cord for all type of phones and open 7 days a week

I get very frustrated with telephone services sometimes. Sometimes my bill is wrong, the internet…read morecuts out, there's problem with the land line, my mobile reception is poor... Like many other sufferers out there, the list goes on. At first, when I went to complain about all these inconvenient things happening with my Optus provider, I was ready to start bashing walls and start knocking things over- my frustration had peaked. Luckily, for everyone that never happened. I spoke to the staff there about the issues I had with the telephone company and they actually listened and actually went and fixed it. No hassles, no drama. Problems were solved within 24 hours or for some issues less than 2 minutes. The team at the Optus 'Yes' store in Mt Ommaney have the best customer service of any telecommunications company I've ever encountered. They must see plenty of angry and complaining customers, however, they're able to still remain calm and professional throughout it all and solve most of the issues. Great team!

I'm north of 60 years old and slightly tech savvy. I needed to transfer information from my old 6s…read moreto the newer 12 mini. I called in to Vodafone at logaholme and a young man by the name of Johnathon ,( hope I spelled his name right ) , was extremely helpful. Very understanding and knowledgable , and went over and above to help me out. It took 10min to do the swap and I left the store a very happy old man. I Would highly recommend anyone needing help to go and visit him. First class service.

Optus, optus, optus…read more.. How long have I been a customer? At least 15 years. So, with a feeling of embarrassment at having signed up to a 'Lease' for the Note 9 back in September 2017, this week I was unfortunate enough to have a screen crack occur. I figure, no biggie, I will go in store and find out what the damage in $$$ is for either a repair, or to cover the 'fair market value' of the phone if I were to upgrade to a new phone. I get assigned a place in queue and when an associate finally comes to where I am sitting, I explain the situation and the current condition of the phone. During this the sales associate just stands above me while I'm awkwardly sitting at the table I was waiting at and only answers the bare minimum of what he thinks I am asking. I went there to explore my options which ranged from pay the repair costs and conclude my business with Optus in a few months, through to seeing what the upgrade costs would be to re-contract and how a cracked lease phone would be addressed in billing. Optus text chat couldn't help with this which is why I went in store, however in store they are also unable to assess if a phone has a cracked screen and require it sent away for repairs to be quoted 'Between $290 and $495' for repairs. No idea why text chat couldn't of told me this. A flagship store doesn't have a tech to assess repairs before sending them? Sales Associates aren't taught that one crack in the screen is that same as a dozen as the whole screen gets replaced either way? The Associate I dealt with thought that because there were 'so many cracks' the repair would be closer to $495' which demonstrates a lack of training as a screen replacement with Samsung is $280. He did not look at my account, did not engage me with my problem to offer solution I wasn't myself proposing, and made no attempt to provide any real service, I suspect he tuned out once he realised I was possibly going to be a hassle by lodging a repair request. But what really disappoints me is that I went in to look for a solution, willing to spend more money with Optus and I couldn't even upgrade as if I did, I would be obligated to accept the 'repair quote' for my device before the quote would be given since it cannot be done in store. I remember taking home the Nokia 3315 from the store when I first got to pick a new phone. And the N-gage. Hell, I even worked at the Chermisde Optus years ago and the level of service I received would of gotten me in a whole lot of trouble if a manager saw that interaction or had any idea a new contracted service was at stake. Fair warning, the lease options are predatory and I should of known better. They offer $240 discount in exchange for your $1500 phone over 24 months. Not sure what I was thinking when I agreed to it. The store is nicer then it used to be, but the service somehow has just degraded, or maybe I'm just unlucky. Either way, with the way the plans are priced you're better off buying a phone outright and jumping on the more competitive telco's offering 40Gb of data for $40 a month rather then $100+ a month at Optus if they 'subsidise a phone" at $60 extra a week over sim only plans, catching you for $1440 extra Bad deals, and bad service.

When walking into this shop recently, I was only going to ask about getting my phone on my mobile…read moreplan upgraded. Turns out I was eligible and the staff were very helpful and had me on an upgraded plan & mobile phone in no time. Very fast & efficient service.

It's a whole world of Optus!…read more I haven't spent too long in this shop. But the time I spent here definitely had good customer service. As soon as we walked in someone came to offer us assistance. Unfortunately it was a process for the call centre but he stood talking to us and giving us as muich help as he could. It was really helpful and he was lovely. I love me some good customer service. Well done!

This morning we went to Vodafone Browns Plains to get a phone unlocked.Ray did the job very…read morequickly.Well done.

Best apple store/experience I ever had!!! MUCH BETTER THAN THE STATES!!! Came in with a keyboard…read moreissue and ended up leaving with a $1700 bill........... of which I only had to pay $0!!! That's right got the whole repair for free! A new top case/battery/display essentially a new laptop again besides the logic board all for free! As a poor med student this was a very HUGE blessing for me and my guy Shannon at Apple really hooked it up for me!!!

This is a fantastic looking Apple store in a cavernous chamber, with plenty of tables and free wifi…read morefor all. Of course, you come to an Apple store either to buy expensive things or to get your stuff fixed. As to the latter, the staff seemed as cheery as anyone else around here (and why wouldn't they be, they live in tropical paradise?). I would note that while the store offers adaptors for any of Brisbane's numerous international visitors who don't have freaky diagonal plugs on their devices, you can get cheaper ones elsewhere.

Great service! fast and responsive. Fixed the issue very quickly…read more GOOD JOB. Fixed Oppo which is not very common in Australia, and they ordered the part & kept us informed

Steer clear... after $160 for new glass and an hour I got back an iPhone 6s+ with the audio on the…read morehandset not working, the front camera blurred and after getting home finding out they didn't put the SIM card back in! They did respond to a message, but nothing forthcoming.