Great communication, reasonably priced and the big dumpster was delivered as scheduled. Very…read moreprompt service!

August 14th, 2020…read more Mann's Moving & Hauling Champaign, IL 61821 217.255.2952 Dear Alex (and Benjamin). I am touching base with you after my move, 08.10.2020. While I had sent a thorough list of items, Benjamin phoned in the morning to confirm as he wanted to be sure whether he would need a 20ft or 26ft truck. I assured him either would be fine because I moved everything here in a 10ft and trailer. He arrived shortly after 11am with two young men. We did a walk-through. He agreed the 20ft truck would be fine for the move. And he left with the two getting to work. They did not need to break anything down or shrink wrap any items. While they were getting the boxes & totes loaded, my brother-in-law, sister, and I were loading up his SUV and my Nissan. After a couple of hours, one of the young men asked me if it was okay to "come back and make a second trip"? I was surprised since the 20ft truck was more than enough to accommodate this move, but he said he wasn't sure and "we might have to". At that point, I told him that we would finish the basement items and he should focus on the main floor. Benjamin did stop by for about 10 minutes to check on them and then left. He did not speak to me directly. They had some trouble getting to the new address because a phone had run out of battery and ran late finding the house. Once at the new place, it was unorganized chaos. Boxes just being placed anywhere. Part of a dining room table put into my son's room. One item I requested to be placed in the master wasn't and buried somewhere behind boxes. Any direction given earlier was forgotten because they just wanted to 'get it done'. They asked that I go back to the old address to pick up their dollies. When I got back to Neil St. I noticed several items were actually left behind. Unfortunately, during this move, damages did occur. A part of the cat tree was broken off (See picture attached.) My couch was torn (See attached picture.) My bed frame was pulled off and not put back on (See attached picture.). And it was fortunate that we noticed some of it before they left because it was not brought to anyone's attention. Honestly, I have moved many times and if there is anything out of place, I would be notified immediately by a mover. Not this time. And that is very disappointing. At this point, my brother-in-law had made at least five trips with his SUV and I made four. I had already explained in my July 16th email that my son and I are on medical disability. Working this hard and this much was more than I should have done. Pre-paying $473 for the first three hours as agreed was fine, but an additional $200 really pissed my brother-in-law off at the end of the day. He could see how much pain I was in and struggling. Also, he put in the same amount of work as the young men did. However, I did give a generous tip because the boys did work hard. Which brings me to this point. The young men did work hard, but they did not work smart. It is obvious they are not experienced. One seasoned person should have been on site at all times. The truck would have been properly fully loaded, without any damage to my property, and the move would have taken less time. There is no actual "discount" when a move takes longer than it should due to inexperience or direction. If this was just one small thing or two, I would let it pass. I honestly would. However, it wasn't. Not even close. I do not blame the young men. They were pleasant and polite. And the job was more than they could handle on their own. Is this a fair and appropriate outcome? Attachments: Photo of porch swing detached. Movers did not put it back up. Damage to the couch. Not fixable. Bed rail removed from bed and not replaced (cannot be put back by one person). Damage to cat tree. Not fixable. Two additional car loads necessary after movers left home. (10+ car/SUV loads in conjunction to the movers using a 20ft truck.) Addendum: No response to direct email of this letter. Sent a direct company email (w/letter) 08.21.2020 requesting they reach out. No response. There is no formal company address to mail this letter to. The company has taken an "ignore all communications" approach.

Took my payment and never showed up! Sent me a quote via email with the option to approve &…read moreschedule for my chosen day. Since it's impossible to find movers that will even respond around here and I needed help asap, I approved. No email or phone call from Mann's to confirm. When I tried to follow up by phone, the mailbox was full. Still, I crossed my fingers and hoped they would show up. They never did! No follow up from them whatsoever. Fortunately I was able to recover the charges from my credit card company. Buyer beware! Do not trust this company.

Simply excellent service and quick efficient clearing of items in garage multiple locations and…read moreclosets. Have used Jordon Fox several times and will continue to do so. Reasonable rates too.

These guys did a very professional job installing my septic system. They were extremely…read moreconscientious of my property and left it looking very nice. All the employees were very friendly and professional. The price was very fair and it was done in a very timely manner. I would definitely recommend them.

Another great experience with HAUL IT OFF!…read more We were in town for the weekend to help our family prepare for an estate sale, So we ordered a dumpster to be delivered that Saturday morning with the option of getting another that day if needed. Rick, the owner, was very helpful in meeting our timeline. To be sure we had the dumpster by Saturday morning, he delivered it on Friday. We did fill the first dumpster by Noon and called to order a second one. No problem. He arrived in a short time. Then, before taking the first dumpster away, he and his crew helped us load some heavy things into the second dumpster and gave us tips on how best to pack the remaining space. The pricing was very clear. The delivery and pick-up were prompt and professional. The extra service provided was amazing. Such a blessing to have such a high-quality family business in the area! Thanks again to HAUL IT OFF.

I recently called Haul It Off to help me clear out my mother's house. I only had a few days left in…read moretown and they kindly fit me into their schedule. Most household items and the furniture were sold already but I still had things to keep. I sectioned off my keep piles and told them everything else goes. I grew up in the house and my mom lived there for nearly 50 years! She loved Christmas, crafts, sewing and gardening. The basement and garage were full of projects and scraps. Rick and his very helpful sons came in and hauled all the extra stuff to the dumpster they provided. They were done in a couple hours. It would have taken me days of painful effort to load the dumpster myself, plus they know how to load it efficiently. They were careful about moving things out and very respectful and polite. I enjoyed working with them. I was able to pay for their service with the money from the garage sales and had plenty left. They gave me an accurate estimate before they came. I highly recommend Rick and Haul It Off in Clinton! (And once the house was finally cleaned out it sold in less than a week!)

My car stalled and many warnings including the battery warning came up. My insurance had Galey come…read moreover. He came and gave a jump-start. I was concerned it could stall again before I can make it to the dealership. When I told him, he followed me and made sure I made it without trouble. Wonderful service!! Very much appreciated!

We had a positive experience with Atlantic Services. Mark was great to make excellent suggestion…read moreabout a corner of the yard needing to be hardscaped. His crew were clean, respectful and hardworking. They cleaned up afterwards and the hardscape looks fantastic. Definitely, worth your time to get an estimate and hire them to do work.

I called Atlantic to pick up some tree limbs from a storm. I had some long branches about 1-2"…read morethick that fell. I've had trouble getting tree services. I expected them to grab the limbs and leave. To my surprise they blew all the twigs and raked up even the small stuff from the back and front. They cut up the longer branches. They were polite, quick and respectful of my property. I have my yard back thanks to Atlantic.

We have used P and P services for our furnace over the past 3 years. They are unfailingly prompt,…read moreknowledgable, friendly and courteous. Most of all, we trust their integrity and know that we are paying a fair price for their outstanding expertise. In an era of all too frequent consumer rip-offs and/or non-existent customer service, it's a real pleasure and relief to know we can count on P and P.

I am writing a review about outstanding service from Daren at P&P Heating and Cooling Service,…read moreMahomet, Illinois. We have an American Standard furnace that is 9 years old (originally installed by a different, now-defunct heating company). I became suspicious of the aging inducer motor as it was loud and, suddenly one cold day, we were no longer getting heat and the red-green LED indicator lights on the furnace were flashing a code for service. For HVAC service, there are many providers in our area, but we went with one based on a recommendation of a family we know--we chose to try P&P Heating and Cooling Service. Scheduling was easy with great help from office manager, Stephanie, and we met Daren as he arrived, right on time, to help us out. Within a few minutes, he confirmed the diagnosis of a bad inducer and left to get one from his warehouse. A few minutes later, Daren called me and told me great news: he had the exact motor needed for my furnace (so we didn't have to wait for an ordered motor) and, in the meantime, he contacted American Standard directly for us and had the new motor covered under our American Standard warranty! He went above-and-beyond, in our minds, by doing this for us. I sincerely feel that Daren treated us with the same honest care--including checking the warranty coverage--that he would provide for himself or his own family. We are extremely pleased with our first experience with P&P, and will call on them for our service needs going forward. One day, all of us homeowners will be in need of service, and it is then that the value of a reliable and honest local provider becomes crucial. Our family has found that with Daren from P&P Heating and Cooling.