I was not familiar with Von Maur, because I live in the southwest, so I went to check it out. I really enjoyed my experience. Customer service was on point. Prices were not outrageous for the quality offered and the selections, especially in the men's department, were very eye opening. Quality was very impressive. It almost made me buy a suit. I would definitely be a return customer. read more

Who doesn't like Von Mar? It's so traditional and is so nostalgic. The live piano playing is an added treat. It just takes me down memory lane.... Christmas time is the best time to visit. I really enjoy that you can buy a gift and have it gift wrapped for free. You may pay more for your item at this store, but the service and amenities are above a box store for sure! We also enjoy that they have all your top brand clothing, shoes, and handbags. Plus much more. Don't forget the sale room that is full of shoes. They are very discounted. I like to support a store that knows how to treat its customers and is very personable in assisting. Did I mention they also still have the cosmetic counters also something that is very traditional and very helpful. read more

Von Maur - Department Stores Near Me - Greenwood, Indiana

I took my mom here for a wardrobe refresh. She has dementia and the staff was helpful and lovely. We were even able to get clothes tailored onsite. Highly recommend. read more

This is a huge department store that seemingly goes on forever. The different departments aren't chopped up with interior walls as much allowing you to easily find your way around to the sections you desire. I love the two chairs and a desk on either side of the mall entrance. Very classy! All of the men's section is located on the ground floor and the second floor is pretty much all women's stuff. So counting the majority of the ground floor already appealing to the women, I bet they love this store with its vast amount of inventory. I found what I was looking for right away. There is a men's restroom by the elevator on the ground floor, but no signage alerting you to this fact. The women's restroom is on the second floor in the same general area, along with a very spacious customer service department. read more

Von Maur - Shoes, shoes and more shoes - Department Stores Near Me - Greenwood, Indiana

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I just told my friend that Von Maur is my new favorite place to shop. I visited the Glenview location today to begin Christmas shopping and was greeted by Mimi. Mimi was wonderful and very helpful! I love the store atmosphere, its wide selection of gifts and free gift wrapping service. They go the extra mile for their customers. read more

I love Von Maur!! No crazy sales but the do have sales racks in all departments and they mark stuff down two, three and even four times!! You can find some real bargains!! If they don't have your size they will search for and ship it from any of their other stores for FREE! Their credit card has NO INTEREST, they gift wrap for FREE and ship for FREE to 48 states!! It does not get much better than that!! Yeah the live piano music is cheesy albeit relaxing it's a Von Maur tradition. I love to shop in the Fall and Winter when they have the gas fireplaces on in several departments! Very cozy! read more

Von Maur - Department Stores Near Me - Greenwood, Indiana

Now that I'm retired, I don't wear as much high end clothing as I did. So, I mainly shop here when my wife is looking for something. I like the direction the stores are taking with emphasis on customer service. My wife was greeted and ended up making a purchase in record time. I also like the atmosphere in the store. During the holidays, the pianist was playing holiday music near the escalator, surrounded by a Christmas tree and lots of decorations. It seemed more festive than the other stores. Sure, the pricing is higher than most of the other mall stores, but that is pretty well known by the shoppers who are looking for that something special. There also seems to be plenty of room to move around in the store and enough staff to handle the daily shopping customers. Review #1905 read more

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Excellent products and customer service. They go to great lengths to help and find what you are looking for.

I can tell as a long time customer or Von Maur and someone who used to be an employee there (loved it when I worked there, so I'm not disgruntled) that things have gone down hill at the Greenwood, Indiana location. I can tell that morale is VERY low in the store with the employees and its store managements fault. From what I've heard (from all the employees I've talked to) the company and upper management keeps taking the things away that makes Von Maur such a great place to work, expecting more and giving little to nothing in return. There is no flexibility with employee requests and everyone is overworked and under payed for the work they are doing. Some examples include management telling employees that they can't discuss their opinions on changing policy and wages, blaming employees on the low morale, and enacting policies that go against what Von Maur has always been to its employees. Some examples include: staying 15+ minutes after closing registers regardless of what they've been able to get done earlier in the evening, and not guaranteeing at least ONE 10-15 minute break (something that is illegal in some states especially for retail workers). This is outrageously poor management and someone needed to speak out about it. read more

I love shopping at Von Maur. They have quality clothes. I love the round clothes racks because these have their marked down items. You can get some great deals here, especially on the 3th mark down! I also enjoy stopping by their shoe closet which also has their marked downs. read more

I love the goods, but the service leaves a lot to be desired. The service at Nordstrom and Sax Fifth Avenue is on a completely different level and since Von Maur apparently aspires to be of that echelon, they better step up their game and stop hiring high school kids with little or no retail experience. read more

Three Words: Clearance Shoe Room! You can find amazing deals in this off the shoe section room. It can be hit or miss on selection but it's worth a stop everytime you venture to the mall. Staff is always helpful as well. Store is kept very clean. Piano players are always good. read more

Great department store. Associates always willing to help. Unique products. Free gift wrapping.

My husband bought me a very expensive handbag from this store for Christmas. Unfortunately, it is not my style and they won't allow returns or even exchanges. I have purchased many handbags from Von Maur, but will be looking elsewhere to make all purchases in the future. Extremely disappointed in their service. read more

I'm a total sucker for Von Maur's women's shoes clearance room. I've picked up an abundant amount of designer shoes at great prices at this store. The sales staff are not the friendliest of people but the deals I receive far outweigh the few minutes I have to encounter them. :-) read more

I am a huge fan of the Von Maur shoe department. My friends and I always stop by on our shopping trips. I am very impressed with Corey in the shoe department. Last evening he waded through all the sale shoes to find a mate to a shoe that I was looking for. He always goes the extra mile to be of service to my friends and I. read more

Always thought of this store as a little stuck up - but now I know what draws people in. The customer service! I was looking at a hat for a derby party and found one but wasn't sure if I really wanted it. They put it on hold for me for a whole week and even offered to send it to me for free if I didn't want to come back to the store to pick it up. That's service! read more

Von Maur. Wow! Customer service that harkens to days long gone. Racks are easy to shop, store is neat and clean. Prices are moderate but the apparel and merchandise is excellent quality. read more

I came here recently to browse shoes, and I felt like the staff was pretty friendly. They didn't run up to me and crowd me while I looked, but when I picked up a shoe and looked for someone I felt they were attentive. I didn't end up buying anything, and I didn't get the "I just wasted my time" look I get from some other places. read more

I have shopped at this store for over 4 years now and it is one of my favorite stores. I love the sales racks, you can really find some good deals. There are some great staff members that work there that know who I am and always ask how I'm doing, Sue she is my favorite and every staff member should try to be like her. I have had some issues with the younger kids that work in the store, in the shoe department that do not deliver the amount of service that you should receive at the store. Anytime I have a issue which has been twice in the past 4 years I have spoke with the store manager Erica Mason and she has taken great care of me and has made sure to handle the situation and has done so. I feel like a valued customer and not just another number to help increase sales. I would recommend others to shop at this store! read more

Von Mauer has GREAT customer service! They have quality clothing at great prices too. The best part is that you can return items for up to 1 year with the receipt! That is unheard of! read more

I love their Lancôme girls! They are professional and friendly I always leave the store feeling great about what I purchased because they never push product on you like most places do. I tell them what I am wanting or looking for and the nail it every time! read more

I received exceptional customer service from Elizabeth in the accessories department. She really went the extra mile to help me find an item I was looking for. I will definitely be shopping here again. Thank you so much! read more

Service is miles better than at the Nordstrom in Indianapolis. Lots of high end and quality merchandise. I will take the extra 30 minutes to come here instead of Nordstrom. read more

Von Maur should teach 'customer service' classes. They go above and beyond for their customers and that is so refreshing. The prices are competitive, but even if they were more expensive, I would still shop there for the simple fact that they I know that I am getting quality products and they back what they sell! The altering services are free of charge and they offer the most amazing credit card with no interest and no fees ....EVER! read more