Needed oil pan replaced and resealed. At first visit they evaluated what was needed and said they…read morewould order part when it came out of nationwide out of stock on July 1. They called me when part was in and took vehicle in to be fixed. Everyone at dealership was very kind and helpful. It was a very good experience and would recommend them to others.

Made an appointment one month in advance and took my truck over there on the day it was supposed to…read morearrive at 10 minutes before eight I was told that it would probably be ready around noon. That did not happen and was never called to let me know that the part was not there even though the appointment was made 30 days prior. I was given every excuse that you can imagine and was told the part would be there that evening and they would start on it the first thing the next morning. Well that did not happen either and was told all kind of reasons about why it did not get there. Again was not called to let me know the part did not arrive and given more excuses. I was told by "the general manager" (ha ha) that it would be done first thing the next morning. Guess what that did not happen either so I went to pick up my truck and the battery was not able to start the truck and they jumped the truck and was told by the "general manager" not to shut the truck off because it would not start again. Had the battery tested and it is still a working battery and has been shut off many times. So this should tell you what you are dealing with at this dealership.

When it was La Grange Ford it was awesome. Now that it's Alpha One...not so much…read more Played rap music in the waiting room and an incredible volume. Nothing but Women's Day magazines to read. Couldn't find a manager anywhere to complain to. And they left this rat nest on top of my engine after an oil change.

From sales to service this place is great and very low pressure. Ricky was very welcoming without…read morethat high sales pressure. That's a huge turn off always when I feel pounced on. Service dept is great. Mr Otto is very accommodating and gets things done. Very much appreciated that my Lincoln gets terrific service while there Keefer Sloane

Cavender Ford has a fantastic service department. Carlos has been my service advisor for years . He…read moregoes over and beyond the call of duty. I highly recommend Cavender and ask for Carlos, you won't be disappointed.

We worked with an amazing sales rep, Crystal Guzman, who found the exact car we wanted. She was…read morelots of help and placed no pressure on us at all. She made the process so easy. The day after we got home with the car we noticed hand prints on the ceiling of the car. We sent her pictures and she responded immediately. Cavender's General Manager, Craig Burton, contacted us the same day letting us know he had made arrangements to have the car detailed in our home town so we wouldn't have to travel to have them do it. He contacted us again the next day to make sure the car was cleaned to our satisfaction. The employees at Cavender made our whole experience easy. Glad we made the decision to shop with them!

Great experience at Wharton Ford! The team was friendly, helpful, and made the entire process quick…read moreand easy. They answered all my questions and made sure I found the right vehicle. I'm very happy with my purchase and would definitely recommend Wharton Ford to anyone looking for a great car-buying experience.

I will never deal with Wharton Ford again. They fired my sales man Johnny when I was trying to…read moredeal on a vehicle. The service guy hung up on me when I called to cancel a part I ordered. I have never seen such poor business in a small town. I would recommend spending your hard earned money somewhere else.

I dealt with Travis Hance and have nothing but AMAZING things to say....he was professional,…read moreresponsive, courteous, and always look out for my best interests, which is NOT the case with many sales people. I live in CA and was referred to this dealer group. I HIGHLY recommend them if you're in the market for a new Ford. :) THANKS MUCH, RYAN FORD!

If I could rate the service department a zero, I would. From the very beginning, there was a clear…read morelack of communication. Our parents picked up the truck on Friday while my husband was out of town. When he returned home on Saturday, he immediately noticed the exhaust tip was missing. We contacted the dealership and asked them to look into the issue. Later, we discovered the exhaust tip had been broken and thrown into the bed of the truck. Not only was something on our vehicle damaged while in their care, but no one bothered to inform us. This is unacceptable customer service. We are extremely dissatisfied with how this was handled and with the lack of accountability. We will never do business with Ryan Ford again.

On a recent trip from my home in Montgomery to the Hill Country, I experienced an unexpected detour…read morethat I now know was nothing short of God's protection. Warning lights came on in my SUV, and I felt a strong pull to turn around and head back 15 miles to Brenham. That decision, though inconvenient at the time, turned out to be a divine appointment. I was traveling alone with my six-year-old son, a fully loaded SUV, and two dogs--one of them just an eight-week-old puppy. My husband called ahead to Appel Ford and spoke with Mary, who told him to send me their way--that they would take care of me. What a profound understatement that turned out to be. Mary and the entire Appel Ford team went above and beyond anything I could have asked for. What could have been a stressful, overwhelming, and potentially dangerous situation was handled with such grace, kindness, and excellence. They were busy--no doubt about it--but they made room to inspect my vehicle quickly so I could get into a rental. Mary also reminded me that I had a Premium Care Package I had completely forgotten about, which helped tremendously with the rental process. What touched me the most was the way they cared for my whole family. The manager noticed I was lowering the windows for my dogs and invited me to bring them inside where it was cool, simply asking me to clean up if needed. The staff kindly helped with my son--offering him water, cleaning up when he spilled, showing him the restroom, and even watching him while I moved our things. They greeted and played with my dogs. Their kindness wasn't just professional--it was genuine. But Appel Ford wasn't done. The very next day, after repairing the sensor issue, they called my husband to report that they had heard a concerning roaring noise during the test drive. Upon further inspection, they discovered that the front driver's side wheel was so loose that it literally came off when they removed the hubcap. Their attention to detail and their refusal to dismiss what could have seemed like a minor issue quite literally saved our lives. When I returned to pick up my vehicle, they once again went the extra mile, processing everything quickly and offering to help me transfer all my things back from the rental. It would have been easy for anyone at that shop to say, "We're too busy." It would have been easy to overlook the sound, to do just the minimum. But they didn't. Because of their diligence and compassion, I am here today with my son and my dogs--safely back home with my family. Words cannot express my gratitude. I will be a customer for life. I've already told everyone I know and will continue to tell them--it is worth the drive to Brenham for service like this. I am reminded of Psalm 91:11-12: "For He will command His angels concerning you to guard you in all your ways; they will lift you up in their hands, so that you will not strike your foot against a stone." God's protection was evident that day, and Appel Ford was a vessel of His provision. Thank you for being the hands and feet of Jesus in the way you served me and my family. -- Katherine T.

Extremely Disappointing Experience & Alarming Business Practices -- Especially for Women…read more I typically purchase a new vehicle every 2-3 years and have bought vehicles from many dealerships. This time, my husband was the actual buyer; the truck would be purchased and financed under his credit, while I helped with the negotiation. I initially worked with Will and asked whether there was any flexibility in the price. His response was extremely condescending, making me feel as though I could not afford the vehicle simply because I asked about a price reduction. He told me they would not lower the price further, so I left an honest review about my experience. Shortly afterward, the dealership lowered the price anyway. I contacted Frank, the General Manager, and was willing to give the dealership another chance. Frank was professional, provided an out-the-door price, and offered to remove the additional upgrades. I accepted the price, secured financing, and contacted Justin to obtain the purchase order. I want to emphasize that my entire experience with Justin was great. He was polite, professional, helpful, and responsive throughout the process. He treated me with respect and made everything as smooth as possible. If my experience had been based on Justin alone, I would have no problem giving the dealership a positive review. Approximately 48 hours later, Mike, the General Sales Manager, refused to sell the truck to my husband because of my review. He emphasized his long history with the owner and made it clear that he had the authority to refuse to do business with us based on what I had written. Within a few hours of refusing the sale, the dealership lowered the price again--bringing it within approximately $1,700 of the price I had originally been negotiating for. I cannot say what their intent was, but the timing made the decision feel personal rather than business-related. I contacted Frank afterward. He remained professional, acknowledged that he had heard my original conversation with Will, and agreed that Will's behavior had been condescending. However, Frank also told me that it was the dealership's practice not to do business with someone who leaves a negative review or expresses dissatisfaction with how they were treated. ALARMING BUSINESS PRACTICE I understand that a business has discretion over whom it chooses to serve. However, refusing to sell a vehicle to my husband because I spoke up about how I was treated is deeply troubling. I was not the buyer. My husband was the buyer, the truck was being financed under his credit, and I was simply helping with the negotiation. Yet my review was used as the reason to refuse the sale to him. Customers should be able to honestly review their experiences without worrying that a spouse or family member will be denied business as a result. If the dealership disagreed with my review, it could have responded to it or contacted me to discuss the situation. Instead, according to Mike, it chose to refuse the transaction. ESPECIALLY CONCERNING FOR WOMEN As a woman, this experience made me feel awful. I asked a normal question about price, felt I was treated condescendingly, and left an honest review. I then gave the dealership another chance, accepted the General Manager's price, secured financing, and was prepared to complete the purchase. Instead, my husband was refused business because of something I had said. That left me with a troubling message: If I speak up when I feel mistreated, my husband can be punished for it. This feels like an alarming example of the old "good ol' boy" mentality: speak up, challenge how you are treated, or refuse to stay silent, and you will be punished for it. Women should be able to ask questions, negotiate prices, advocate for themselves or their families, and express concerns without fearing retaliation. No customer should have to stay silent to protect a spouse or family member's ability to do business. My concern is not with every employee. Justin was excellent throughout my entire experience with him--professional, helpful, respectful, and easy to work with. Frank also initially appeared interested in resolving the situation. My concern is with the underlying management practice of refusing business to customers--or their family members--because they leave negative reviews or express dissatisfaction. This isn't about not getting the truck. It's about what happened after I spoke up. Customers, especially women advocating for themselves or their families, deserve to know how this dealership handles people who honestly describe their experiences.

I can't find a page for their dodge dealership, so this is the closest…read more I'm not completely dissatisfied in the service I received however I don't believe that they did anything at all to make sure I enjoyed my experience. I will say that they able to get my vehicle in to be serviced in a timely manner which was great because no where in the Austin area was able to get my truck in for recall work or warranty work for over a month. Frustrating. Sames dodge was able to get my truck in same week. With that being said I did have some extensive work that had to be done on my truck so I dropped off the night before, and called before doing so to verify with the service department that my truck would be done same day, I was told by there service manager that would be no problems and wouldn't take more than a day. Well it turned out to did take more than a day and almost up to three days. I would have liked to know this in advance so I could have planned for a rental or even courtesy vehicle When I showed to pick up my truck it wasn't washed wasn't vacuumed nothing. I honestly would have thought a courtesy wash would have been appropriate but, I guess it's hard to find a dealer around who really goes an extra mile. Other than that I've had a great experience, and this one time won't prevent me from going back, everyone I talked to was nice and personable.

Liz helped me find a car I LOVE in my special circumstances. She knows what she's doing and knows…read moreher customers. Thank you Liz.

Found an unexpected gem on the lot at this dealership. The sale went fast and smooth, dealer worked…read morewith me on the price, documentation was a breeze. Very pleasant family business: folks are approachable and friendly. Good experience doing business with them and Gilbert in particular.

0. estrellas te obligan a poner una estrella para poder postear tu comentario ,Muy mal servicio y…read morepésima atención y tengan cuidado .tambien lleve mi Troca y me cobraron por un servicio que ya estaba cubierto . ooo estrellas

AVOID THIS PLACE AT ALL COSTS! I don't typically leave bad reviews, but this experience has been…read morebeyond frustrating, unethical, and financially damaging. My husband recently bought a car from this dealership, and it has been a complete nightmare from day one. The car was not as advertised, arrived with a dent, and was missing the air compressor it claimed to include. We've had issue after issue ever since. They were responsible for issuing the license plate, and it took forever. We barely drove the car and immediately noticed more problems: The starter button was delayed, the windshield wiper fluid sprayer doesn't work at all, and just three weeks after purchase, the check engine light came on. A trusted mechanic confirmed transmission issues and said the battery needed replacement, explaining the starter issue. This is not just bad luck, it's clear the car was sold to us in defective condition. Even the mechanic we took it to said we should complain about being sold a lemon. To make things worse, the "forever warranty" that they constantly bring up covers very little. We attempted to reach out to the dealership to find a solution, and guess what? They GHOSTED us. The sales rep, MAURICIO, completely disappeared and showed zero accountability. The finance person and sales team were eager and quick when it came to closing the deal, but as soon as we needed help, SILENCE! The most shocking part? After my husband signed the financing agreement under a specific monthly payment, they sent him a new contract AFTER signing, claiming the bank required higher monthly payments. Completely MISLEADING and UNETHICAL! We are now out $1,800 for repairs on a car we've barely used -- while still making loan and insurance payments. When we finally spoke to the GM, all he agreed to help out with was the bad battery. He quickly retracted that offer when we asked for all relevant documents to be sent to us. They pulled a classic yo yo financing scam on us and all we wanted to do was speak to someone about our options. This was apparently too much for the GM so he won't even help with the battery now. There has been no accountability and NO HELP at all. This dealership lacks customer service, integrity, and basic respect for its customers. We are now filing a complaint with the Better Business Bureau and pursuing legal counsel for consumer protection. We are also requesting full documentation of the transaction. If you're thinking of buying a car here, DON'T. If something goes wrong with your vehicle, you will be completely on your own. This dealership will ignore you, avoid responsibility, and leave you with a defective car and a financial burden. Please, do yourself a favor and take your business to another local dealer.

I have never had purchase that went so smoothly and we left very happy! The manager Brandon…read moredeserves a major RAISE! He went out of his way to help us with the purchase and made sure we were happy. We will be lifetime customers because if him.

what is there not to love about this place. It's a small town Ford dealership were everyone knows…read moreyour name. You just gotta love it!

Everyone at the dealership is so nice and treats you like family. Definitely would go back for any…read morecar/truck needs!