Exceptional service, personalized care, and quick communication. Bronson Lee, in particular, takes…read morematters into his own hands and truly cares about the customer. Located in a different state, I purchased a pair of shoes from their e-commerce site. There were some issues with the shipping, and Bronson & Jenna ensured that these issues were resolved. They did this without me even asking. I will only be buying running shoes from this company moving forward.

PR Running is a great running store in the heart of Vienna. They have a wide selection of shoes to…read moretry on, amongst other running clothes and gear, and they also offer a Volumental foot scanner to accurately measure your shoe size. I would definitely recommend visiting if you're looking to get new walking/running shoes!

So as I was returning my 3 things she made it so complicated at a point that it took like 5-10…read moreminutes to return as I was returning she gave me a big attitude she was being slow intentionally and the way she acted was unprofessional. I had a coupon and she told me to open my account but I was easier to access it on her end.Mitisi was very rude and I have never been disrespectful all my 15 years shopping there. Cashier number:6058609

I needed to run in and grab some of the seamless undies one day while in the mall. I was greeted…read moreimmediately (in Pink) and was offered assistance. I shared my need and was told more were upstairs in VS, so I made my way upstairs to grab the goods! I found 7 cute undies (mix and match with thong and cheeky) for $37! Great price, cute styles and colors! I was in and out in a flash! I was so happy they had my sizes and desired colors with no problems! Yay!

Great service, nice selection and honest opinions help you choose the best dress for you.read more

Not much of a selection. Dresses are overpriced. Staff and owner friendly. I did find a dress that…read moreI was able to make work but it was only one dress.

This is a great place to get any and all running gear! I had a half marathon I was prepping for and…read moreneeded new shoes and socks. I got my foot scan done and they helped me find the perfect shoes! I was skeptical but it actually worked so well. The team was super friendly!

Small shoe selection and rude asf. Made me feel awkward when I wanted to take a peak at their…read moreselection to get a new pair of everyday walking shoes for work. There were 2 other people in the store but they were so focused on me, not making small talk or anything just looking at me...I said thank you & good night only to be ignored. I couldn't get out of there fast enough. Maybe they're nicer to runners but man their employee could at least pretend she doesn't hate her job and everyone around.

I love Ralph Lauren. Nice store, though not the best of the many I've been to, in terms of…read moreofferings and selection. However, the customer service is really abysmal. The last couple times I've come in, no one greeted me or offered to assist me. I found a couple items I was interested in but passed on because I felt snubbed on the service front. The taller salesman just stared at me, didn't even acknowledge me, and turns around. The Georgetown store is much better.

I stopped by the mall to pick up a few things from Gucci and Tory Burch but decided to go into RL…read morebecause I saw a cute purse in the window. As I went in the store, there was an employee on an iPad or phone and she looked at me over her eye glasses and then just kept on doing what ever it was she was doing. I found the bag I was looking for and then turned and saw more bag so I started looking at them and actually found a really cute one. I was just about to ask someone to help me so I could purchase it when another employee walked up to me but just stood there and stared at me. So I put the purse down and walked out. Very weird! I'll never go there again. I thought about buying the bag online because it was really cute, but I don't want any reminders of my experience at this store.

A nice, small Adidas store at the Tysons Corner mall. They have a decent collection, but I was kind…read moreof expecting more. I was trying to look for those half tights for running. Overall, I was able to successfully purchase the popular Adidas Evo XL running shoes and they look mesmerizing. One of the store associates, Elvis, was very helpful and informative about the shoes. I called the store before coming in to make sure they had the shoe in my size and Elvis went out of his way to make sure they were the color I wanted and he reserved them for me until I came into the store to buy them. He was a very nice guy.

They used to have a decent selection of shoes and clothes, it has gone downhill. They have a small…read morecollection of shoes and clothes that you don't really want and some kits. Customer service is almost non existent, I'd try another store or the outlet.

Saks in Chevy Chase is a throwback to a more genteel era. Stores like this used to have snooty…read morereputations but nowadays I always find the staff very friendly and welcoming. While the standalone men's store across the District line is now sadly gone, the third floor is now the men's department and has just a good of a selection as the old store. What I like about Saks compared to Neiman Marcus or Bloomingdales is that Saks still has a top notch, high quality private label collection of menswear basics. In addition, their sales can be great, especially on the private label clothes. The new parking lot arrangement is very odd. When you park you have to scan a QR code, pay for parking, and then Saks can give you a discount code inside that makes it free. It's a lot of steps for what used to be just handing over a validation ticket. Given that the clientele here skews quite old, I can't imagine this change has gone over well. If you are a regular customer, your sales associate can register your plate and then you don't need to go through this whole rigamarole each time.

I had placed an order on the app. I can see the transaction on my credit card. However, I cannot…read moresee the pending order on their website, nor have I received a confirmation email. I called their customer service about it. The wait was not too long. The customer service representative could not find anything about it. He seemed annoyed by my request. He gave me the phone number of a third party company that handles their credit card transaction to confirm whether the transaction went through or was a hold. He was ready to hang up to get rid of me. Why should I call a different company? Anyways, I did it, after being on hold for 20 minutes, the other representative was just as clueless, did not ask for any information. Once I told him it was an amex card, he told me they only handle visa and mastercard transactions. Now I need to call Saks again to find the subsidiary that handles their amex transaction?! What a horrible waste of time, and inefficient workflow. They should have audit logs in place for their representatives to access and understand what went wrong. They just had zero explanation and wasted my time for nothing.

I have been going to the gym 6 days a week the past couple of months. One of my friends recommended…read moreme to this brand for men's gym gear. I tried out a couple of shorts and t shirt. Fits absolutely perfectly. My friend also has discounts to these gears. I love the fit and style and makes me look forward to going to the gym every day. This store is pretty good. Great selection. Service was great too. Great value for money. I have been told these clothes last a long time.

My go to local lulu. They have all the new stuff and their sale rack is usually well populated…read more Staff is super helpful, even to the likes of me. Great place to use my Amex credit.

i had to find a tie for my son. He had an important meeting at work and couldn't make it shopping…read more i was lucky enough to meet Joanne. she was wonderful. she has amazing taste. she is also so personable-we laughed the whole time. if every store had Joanne's maybe I wouldn't order everything off the internet.

Went there to get help from their free stylist services I needed to update my work clothes to…read moresomething professional and comfortable . My stylist Ian was a genius, he is well educated on fashion and picked out some nice outfits for me to wear. He was also nice about accommodating my budget I was able to get some quality pieces for a great price. The process was very smooth and it was nice to have help I will be back in the spring to update my collection but definitely will be coming with a bigger budget

I recently attended the leggings swap event at Tyson's Corner, like the other reviewer. I received…read moreseveral emails/texts about the event and so I registered, while noting the #s in my party. We got there at 10AM (when it started) but entered through the Macy's entrance. When we got to Athleta, there was already a huge line snaking its way inside the mall, they must have entered thru a main mall entrance. While I agree with the recent reviewer that the lines were organized, but while waiting in line, some people said THEY didn't register and were sent emails advising, they could come on over, without registering. To make matters worse, after waiting 2.5 hours and having multiple employees come to the line and take counts, when we got to the front of the line to exchange the old leggings for the new ones. We were told "it's over, we only had 500 and we ran out". That's it, no apologies, no warning they were running low, nothing, just a dismissive go away attitude. So infuriating! They still had leggings on the table and after asking, they said they would offer a 20% discount, if we exchanged leggings and with a purchase. How dare them! No thanks, I could get that any time, without waiting 2.5 hours. There was also still a big line behind us. What a joke! What was the point of pre-registering if everyone could just show up? And what was the point of having several employees do a count? They seemed to be lacking in their counting skills since their numbers were way off. Although the idea was noble and good, the execution of the event was terrible. Shame on Athleta!

I went into the store looking for pants and the sales lady, Bergen was AWESOME. Another sales lady,…read moreEstelle asked me if I needed help and I told her I needed a petite pants and she said we don't have it and walked away. Bergen came back to check up one in the fitting room asking me how the pants fit and I asked if you have a petite and she brought me a petite size. Estelle did not go above and beyond.