HORRIBLE. This is by far the worst customer service I have ever experienced. My elderly mother granted me Power of Attorney so I could manage her affairs while she is hospitalized, and instead of help, I've faced constant obstruction. It has been over six weeks of delays and contradictions. I submitted three POAs; they finally accepted the last one, yet still refuse to grant me access to her online account--despite the POA clearly authorizing full access to all financial accounts. I live out of state, so without online access I cannot make payments or arrange assisted living or care for my mother. Every time I call, I follow their instructions exactly, only to be told afterward that I was given incorrect information. No one seems to know the correct process, and there is no legal or logical explanation for denying access to my mother's own account. If she--or I--could physically go into a branch, we would. The lack of communication and accountability is deplorable. The way this company treats elderly customers and their families is unethical and potentially illegal. read more

Is the worst credit union since my 27 years in the Army. They do not care about seniors, Retired Veterans, Disable Veterans or any vetrans or civilians. All they care about is, the money they can make of the fools they have as clients. I am a good example when I decided to move from Progressive full cover insurance, to National from Allstate, because since I am financing, they did not accept the fact that I put my RV in storage, to save some money and because you do not use an RV for daily use, since is 10 cylinders, but their people and their managers are so stupid, that they do not even know how to use common sense, to make decisions,because their noses are so center in the company rules, that they can not see reason, even if they know I am right and they do not recognize, that the state laws of DMV are above their stupid rules. They do not care that while is park at my premises the home insurance will cover any damage and so is the gap insurance they forced me to have. Like I said, they just care about themselves and not a Senior and or a Disable Veteran. For 4 months they harrass both of us by phone, Email, letters and they did not wave the $180 plus late fees. they claim 2 fees and that they wave one, when it was not true. They do not even know the definition by the insurance world of lapse of insurance, when my vehicle always had insurance, but on storage you do not need Comprehensive or Collision, since you are not going to collide or injure anyone, while is park, but they are so smart, that do not comprehend any of that and not even their supposed insurance representative. even with our good paying history, since I started financing. They did not care to waiver or forgive any of it. So much for caring for Veterans or Disabled Retired Veterans. Do not get any accounts with them! Retired SSG Rodriguez, Dennis read more

Very nice and professional with giving you information that's better for your banking

Fantastic service! We have been loyal customers for 27 years and are THRILLED that they finally got this far north! Jackqueline was an amazing service team member who helped take care of our needs! So excited VyStar is here!!! read more

Ayanna was amazing!! I'm so happy she helped me become a member!! She explained everything too me and she made sure I understood. Thank you I Ayanna! read more

I had called magic touch this morning and the automated system said, there's no representative available at this time.which I didn't requested to talk to a representative. I thought you can access account information, without speaking with a representative. usually you ba able to access your account information. But, seem like I have to wait until a representative is available. Yes, I use mobile app, but sometimes it does't be accurate. read more

I've had a Line of Credit for more than 20 years with VyStar to cover short falls on checking account balances. Of course this service was rarely required. However, from time to time I would move funds from the Line of Credit into my checking account just to insure that there would be sufficient funds. Typically there would be a small interest fee which would be settled as soon as possible. New management procedures now shows only a minimum payment! One must contact the office to settle the total outstanding Line of Credit. What is going on at VyStar? read more

Came to Marietta location to open up a business account for my new business. I sat with Elizabeth Starr. She was great. Nice and make the process smooth. I was in and out and satisfied with her service. I highly recommend this location! read more

This morning VyStar mobile, web, chat, and magic touch are down (AGAIN!). You can log in, but no accounts are being displayed. For a financial institution this is just poor business. Sure you can still call and wait an hour on hold to talk to representative. Or you could drive around town visiting VyStar's ATMs until you find one that isn't out of service. Last week there was all sorts of funky things going on with my money, and I was racking up service fees because the overdraft system wasn't working correctly; luckily I was able to get it resolved over the phone (after an extensive wait). After all my money was straight I closed my checking account with VyStar (finally). I had 3 loans with VyStar and have paid off 2 of those in the last month, with plans to refi the 3rd loan with another institution that has a better track record. I really don't know how VyStar is surviving; one would think that the regulatory agencies would have shut them down by now. Bank better! = move to another bank as fast as you can.... read more

Mrs. Carroll was Very courteous and professional. I definitely be coming back to see her again.

After the bank consolidations in the 70-80's I switched my business and personal accounts to VyStar. 40+ years with minor glitches excluding the new app swap. In the last couple years since the swap the customer service has been terrible. I have used the same branch since inception. Regarding my personal accounts I do go through slightly larger deposits as well as cashing personal checks of 50K with no issue. Friday I went to deposit a check for 15K from one of my brokerage accounts and was informed there would be an extended hold on some funds. I asked to check with a manager and was told no that's policy. I asked what extended meant to no answer. At this point I said I would not be depositing my check and please return it. I received a balance ticket showing out of 15K over 14K was on hold. I finally got my check back after 20+minutes. Customer service on 103rd has gone down terribly. From a credit union willing to give me a VIP check for up to 300K for a car I am now not dependable to cover 15K. I did offer to show her my account I was drawing a check from and was refused although that account had 2.8M in it. Maybe it's my credit drop from 838 to 835. I asked one last time for a manager or I would be removing my deposits. Sad. Monday I'll have to find a new bank Rich Gilliland read more

VyStar systems have been down for more than 10 days. This has happened before a few years back. If you want reliable banking this may not be the place for you read more

VyStar Credit Union - Banks & Credit Unions Near Me - Jacksonville, Florida

Great customer service. Shout out to Evan B for all the help. Definitely recommend coming to VyStar in Fleming!

I meet with Sharonna Duncan at the Fleming Island branch to make some changes to my account and get information about a mortgage. She took care of my account changes and put me in contact with a mortgage representative. She was very polite and knowledgeable providing excellent customer service. Thank you Roger Anderson long time VyStar member. read more

great customer service and fast friendl..Yasmine 5 VyStar credit union takes care of you

Jamal Petrus provide excellent customer service and patience with my son and I. He answered questions and provide information to help my son on excellent financial path. read more

I had the most pleasant teller this morning. He was so upbeat and just made my day. I'm just sorry I didn't get his name.

Nicole was amazing this morning and very knowledgeable. She was very friendly, quick and efficient

Friendly, fast service. And good financial options. Jackqueline Njuguna was very professional. Answered all my questions.

Vystar doesn't take the blame for anything when it comes to members not being to access there account online or even through the Vystar app they will blame the members for either using a vpn or changing the settings on there desktop or cell phone to even blaming that it's our cable modem giving the error message saying you do not have permission to perform the requested action because i got this error message two years ago and called a Vystar Rep and he confirmed it was definitely a server issue i got blamed 4 times by Vystar Reps and i told them the truth about me not using a vpn on my desktop so the last rep i spoke to Ms Desiree asked me to go to the Vystar Branch In Lake City Fl and i actually showed the Vystar Rep Ashley Floyd the proof that i don't use vpn's on my desktop or cell phone even my dad can't access his Vystar account on his laptop or cell phone and he doesn't use a vpn on his laptop or cell phone so i went ahead and filed a complaint friday with the Consumer Financial Protection Bureau about Vystar Locking me and my dad out of our account to where we can't get access to our money and as soon as i made that complaint the maintenance message popped up on there app that Vystar will be doing maintenance from December 2nd @10pm until Tuesday December 3rd @ 5 am i did some investigation of my own and found out that the you do not have permission to perform the requested action is due to a server issues because me and my dad were able to access our vystar account from November 2nd to November 24th with our new cable modem and the Vystar rep Chris Zaccheo said that the error is due to your cable modem settings and i didn't even change the settings in my Arris G54 cable modem Vystar will not take responsibility for there actions and for locking members out of there account they use to be a good bank and now they have went downhill and it's getting worse now that the Consumer Financial Protection Bureau has fined Vystar $1.5 Million and when i spoke to the lady at the CFPB and she told me that Vystar is still in litigation for blocking members from accessing there account and money it's not looking good for Vystar. read more

Any need that has been presented has been met beyond expectations. They're always warm and welcoming and make you feel like family at the Eagle Harbor Branch . Lori Wagner and Jen and Mike A are my favorites !!!! read more

Worst customer service!!! App super inconvenient... website same thing... moved to tennessee and trying to change my address from my old come to a new one and they make it impossible for me to change the address asking stupid questions like in what branch i open my account over 7 years ago... so they keep sending mails with my information to my old address where i don't live anymore but they cannot change my address verifying my SOCIAL SECURITY!!! OR MY PHONE NUMBER SENDING ME A TEXT MESSAGE MY EMAIL ADDRESS ITS ABSURD HOW USELESS AND INCONVENIENT THE SYSTEM THEY HAVE SO ANNOYING!!!! read more

Sat on my closing money overnight which delayed my closing for a full day! Delayed my move in and cost me lots of money. Teller said two hours. When I called they said 24 hours. Now their online system has crashed for over three weeks. No access to bill pay or even basic features. VERY INCONVIENENT!! And they don't seem to care, changing credit unions ASAP. Really gone down hill in the last year. go somewhere else! read more

I used to thing VyStar was a quality credit union. Then changing their browser app and mobile app at the same time to a obviously untested applications. I worry about a credit union that has such poor quality control and digital team. They are now only bank with no mobile app. I was forced to sign up for paperless statements, and can't unsubscribe. You can't see statements online, and it has been 2 weeks since they were sending them to me and I have not received. It took me 5 hours on hold to reach an agent to request copies because web site tells you that is what you have to do. read more

Very bad Mobile App. You can't even tell what a lot of your transactions are. All you see is a bunch of numbers. Very disappointing after being so patient with them for a month and a half to get their mobile app back up and running. They have lost many clients and now with this weird mobile app, we may be joining them. What a shame. They were really running great before all of this and we loved them. Not now! Totally frustrated!!!!! read more

very friendly staff. moved to TN and had to drive down for banking needs. staff was warm, efficient and welcoming! would love to have some Chattanooga locations in near future with a lot of folks moving to TN from FL. read more

I cannot reach Vystar. I have all the phone numbers for customer service but I still cannot reach them. At first I thought it might be a temporary problem as they have frequent ongoing problems with their app and website for online banking. I have an account there and the customer service manager said he was going to set my phone number so that when I called it would go directly to a manager. However I think he set up something else because every time I try to call it rings then drops my call. This has been going on for quite some time. I also have the mobile app and it is very limited in what it will do. As far as online banking Vystar iPhone app is mediocre at best. So I have an account there but I can't seem to access it. I wish someone at Vystar could contact me. Unless you are able to physically go into a branch whenever you need to do any banking, this institution is going to be problematic for you. read more

I have been with Vystar for more than sixteen years. Nothing bad to say at all. They have helped me in everyway.

Terrible online banking service. Lack of dependable service and commitment to its customers. Stay away

Today I spoke with two different customers service representative and they both were kind and patient. This reminds me why I have been a member since 1996. Well done VyStar read more

customer service was outstanding. jennifer king was amazing and took care of my needs . she is always smiling and helps me . Eagle Harbor is the best branch ! read more

For a variety of reasons I am not a fan of Vystar, however, one has to give credit where credit it due. I went to this location to verify and potentially cash a check from one of their members. I had The distinct privilege of having Mr. Samuel Josaphat assist me. To start with, he was quick to greet me with a smile and welcome me. When I explained why I was there, he verified the funds were available and politely explained the check cashing process. He was informative, professional and most helpful. To avoid the $5.00 fee I took the check to my bank. I did want to mention him for his genuine concern and great listening skills were worthy of recognition. Vyatar should utilize Mr. Josaphat as a role model of how to treat AND respect customers! THANK YOU Mr. Josaphat for Job well done! read more

Website is always down. Phone service is no better. They "lost $900.00 of mine that I was forced to deposit via ATM because all other systems were down. I have not been able to recover the funds despite multiple attempts to recover. They deny it ever happened even though it was deposited in their ATM at their branch and the teller even admitted they know the ATM crashed and was over in funds the next day. read more

Yasmine walthour help me with online banking she was very helpful and patience through the process. Thank you Yasmine you made my experience great! read more

Vystar was a good CU before the mobile banking upgrade this sprint (2022). Since then it has been a nightmare. I am a Quicken user and have been for decades. My whole life is in that app. Vystar killed the Quicken interface during the upgrade and doesn't know if and when it will be fixed. I"ve asked two times and have been told "end of the year," But a few weeks ago, I asked again and was told that it was not an issue on the docket for the programmers. The relationship between the company that did the infamous upgrade and Vystar is unhealthy. They are underquilified and inept developers. They obviously did NO testing. The upgrade fell on its face for weeks bedore we could even log in. 6 months later, the upgrade still is buggy and short on features Vystar had before the upgrade. Poorest management I've ever seen. Unfortunately, we also put our investments in the hands of Vystar when we moved here 3 years ago. One investment that was guarenteed not to lose principal, lost $11,000 the first year. What a joke. I'm shopping for a new bank. Without Quicken, bill pay and account reconciliation that used to take minutes now take hours. I am fed up! read more

Vystar CU is the best credit union. I have been with them for 34 years and have never had a problem with them or my banking. Their staff is very helpful and friendly, and their rates are great. In all this time, I have never thought of going somewhere else for my banking needs. The online banking is easy and loans are just a phone call away. In 2019 they will finally have a location in Ocala, FL, which is great. They are so much better than a bank. read more

Fast friendly service ready to take care of your banking needs any time of the day. Love this vystar