Run away...if you are considering a purchase from PolyPro. I ordered 8 interior doors and…read morecasements, which were paid for in full September 1, 2023. What should have taken 6-8 weeks for delivery instead took over 12 MONTHS. Reason? The order for the doors was never placed until NEARLY 10 MONTHS after the fact; and the casements order wasn't placed for nearly a full year. I can think of only one reason for such negligent behavior---that the money paid for my order was diverted to other business or personal needs, causing the extreme delay in placing my order. (Realize I could be mistaken, but I can think of no other reason that makes sense to me.) I actually had to threaten pursuance by my credit card company for a full refund unless my order was placed immediately. Only then were steps taken to place my order.
Communication is a real problem and is almost nonexistent both within the organization and with customers. When I tried to communicate for status updates over the prior months, my calls were ignored. At one point, I was even told that voicemail was broken. I suspect Spectrum might say otherwise, but even if it were true, what are the odds that a business professional would allow his voicemail to not function for months on end?
When my order was finally delivered mid-August 2024 (50 weeks later), only 6 of the 8 doors were delivered, with zero casements. Jeff didn't even realize that 2 of the doors were missing and wanted me to verify the order! Upon follow-up, I was advised that the manufacturer had a mechanical malfunction causing the shortage. Whether that was true, a falsehood, or another indication of financial woes, I have no idea.
The two remaining doors were finally received at PolyPro two weeks later, but getting them delivered to me was another nightmare! Although the office assistant confirmed delivery on Wednesday, August 28th, delivery was instead attempted Friday, August 23rd with NO NOTIFICATION. I had been gone most of that day, and late for my next appointment when the delivery attempt was made, so I was not able to accept it.
Still in anticipation of delivery Wednesday, August 28th (as no one had indicated otherwise), I hired someone to help me stain the doors and casements in preparation for installation the following week. No delivery was ever even attempted---not Wednesday (8/28), not Thursday (8/29), not Friday (8/30). Realize I live only 2 miles from PolyPro and the remaining order consisted of only 2 doors and casements, but my pleadings were ignored. My labor schedule was quashed.
It is now 367 days since my order should have been placed, and I am finally able to say that my doors and casements have been delivered. I am missing one component---the framework needed to hang my closet door---but I have given up on Jeff providing it, even though he said he would order it on multiple occasions. I have since purchased the framework (already constructed, even) through Mayan Hardware, who is a supplier for the same door company used by PolyPro. The nightmare is finally coming to a close.
I have been lied to, ignored, neglected, disrespected, and taken for granted. If you want the chance to experience the same, PolyPro is for you. However, if you want an experience you can count on, you might want to consider working with one of the many other window and door suppliers, and save yourself the headaches, frustration, and anxiety. I am saddened by the need to submit this review---I don't do it lightly and vacillated whether to post it at all---but I came to realize that businesses shouldn't be able to treat people so callously without any consequence.