Amazing all around! 10/10! We found CB accounting after our previous accountant retired. We were…read morenervous about a big change having a new accountant but from the first phone call we knew we were in good hands! Carolyn and Seth were so welcoming and clear with what they could offer us. Excellent communication, quick turn around, and accurate work!

I was seeking an accountant/tax preparer to review past returns that I believe were incorrectly…read morefiled by another preparer and was referred to CB Accounting. My initial phone contact was pleasant and made me feel as though they had the experience and expertise we were seeking. I spoke to Seth who assured me that he could complete the review and take whatever action was needed to correct the filings. He asked that I email my docs to him securely and that he would get right back to me. After waiting nearly two weeks for a reply, I called to inquire as to status and he apologized for the delay and lack of communication. Two months later and still no response, I followed-up again. More apologies and assurances that the review would be done within the next week. Over three months later I still am waiting for a reply from Seth. My recommendation if you need accounting services, save yourself the time and grief and find yourself a better CPA firm.

It was time for me to sign up for Medicare...yep...that age! My husband and I had tried a variety…read moreof ways to get me set up. There was some mix up with having two email addresses with Social Seurity. With an upcoming birthday, I had to get it straightened out right away and Frank made sure I took the necessary action in time. Finally, Frank got on the phone with them himself and got them to cancel everything so I could start fresh. He signed me up again under one email and then followed up to make sure it all worked. I found him to be helpful and his attention to detail and follow up was very much appreciated. I would highly recommend him!

I began my life insurance application process with Frank in November 2020. As a new client…read moreprospect, Frank was willing to make multiple phone calls, text messages, and emails per day with me to gather information and details for my application. The process took many months, multiple companies, an in-person paramedical examination, and signing many release forms for the underwriting departments to gather the information necessary. By August, 2021, I received a Denial letter from the company recommended by Frank, based on some medical information from years ago in my medical history. There was a time-sensitive window for amending and correcting the information that was out of context, which my medical provider was willing do, as well as provide extra diagnostics as evidence of good health. But after I received my copy of the letter, I did not hear from Mr. Fuss for weeks, though I expected him to contact me and provide a 'debrief' interview at the very least, maybe perhaps assist in correcting the insurance company's records through the cooperation of my medical provider. But, Frank was no longer available to take phone calls, exchange emails or text messages other than when I finally sent a text asking him to call when he had time available, to which his response referred me to some online 'schedule' I had to now sign up for to speak with him. I was no longer a 'prospect', not money up for grabs, not even worth a 'Thank you for choosing my agency, I'm sorry it didn't work out' sentiment by any form of communication. Now it's the end of September 2021, and I still haven't heard further from Mr. Fuss. Not that it matters at this point, the time sensitive window for amending the denial has closed, and I'm not sure if there are any other companies willing to review my case. I guess I'll try another agent, and hopefully get a better outcome.

BUSINESS FRAUD ALERT!…read more UPDATE AS OF 2/24/2014: These scam artists are also using the business name, STRATEGIC SEASONAL SOLUTIONS, LLC, and the address of 2025 E Beltline Ave SE, Suite 201, Grand Rapids, MI 49546. The Tampa, FL, FBI Office is currently handling this case. If you wish to forward any information on this fraud directly to their office, you may do so by email at: tampa.division@ic.fbi.gov ------------------------------------ORIGINAL MESSAGE--------------------------------------------- I work for Strategic Financial Solutions and want to notify everyone looking us up that it has recently been brought to our attention that someone is engaging in fraudulent activities under our business name, STRATEGIC FINANCIAL SOLUTIONS, LLC, using our business address and unassociated contact names, phone numbers and emails. We have been notified by several people who have been targeted by this scam, some of whom have unfortunately fallen victim to it by sending thousands of dollars via money order, meant to serve as a "Processing Fee" for the sale of their timeshare. Please note that we DO NOT have any dealings with timeshares or property sales or purchases. We have notified the police, the Better Business Bureau, the Michigan Attorney General, and are currently working with the Federal Bureau of Investigation to put an end to this fraudulent activity. Please note that this is NOT limited to the Grand Rapids, MI, area and has, in fact, spread beyond Michigan borders. I have included an example of the fraudulent "contract" that has been used in this scam; all names and addresses of people targeted by this scam have been removed to maintain their privacy - Please copy and paste the link below to see an example: http://freepdfhosting.com/d6cdf1b51f.pdf *Please note that the above link will expire in 30 days; if you are unable to see the example provided, please feel free to contact our office at (616) 949-0068 and I would be happy to provide you with this example. Thank you, Cari Gladstone Office Administrator Strategic Financial Solutions

Worst company. If you want your credit messed up and your sanity stay away! No accountability. Loan…read moreclosed. My creditors are paid. I had to finish the work with the title company

Purchased my first home using Hall Financial. My Bank wasn't getting back to me. It was taking my…read morebank multiple days to get pre-approved, Hall Financial did it in one call!

i cant write my worst experience in words with them .. all i can say the guy kept calling my wife…read morefor weeks and get in to my personal life for no reasons and making bad jokes . we were harassed . i canceled all my 3 policies with them and i told all my community to cancel as well . yes we are Arabs and we stick together . and yes you were my agent do i need to share my 3 polices in public so you be sure . the guy name is micheal .

I'll admit I had no idea about insurance especially when it came to life insurance and liability…read moreinsurance. I was blissfully sheltered by my parents so it was quite overwhelming when I had to go out and get it myself. The moment I walked in the office I felt welcomed. They took the time to explain all my options and were very patient with me. They gave my a lot of different options that would work for me and my budget and never once did I feel pressured to buy insurance that I didn't need. They are extremely knowledgeable and super friendly, always willing to help when I have a question. I send all my friends and family here and they are just as happy as I am!

Good communication! Good appreciation. I'm confortable with you. Make sure everything is good.read more

I can recommend this office especially for life insurance 2 thumb's up!…read moreMarc helped make it easy for me and I saved $$'s a big thank you. Ellen in GR MI