I'm sorry to say that Frankie's overcharged me for a tow and has refused to reimburse the…read moreovercharge amount. My understanding is that I was quoted a price of $150-160 to tow my vehicle. When my truck was already on the tow truck the driver told me it was actually $260. He said his boss told him that amount, and he said it was because the price of diesel had gone up $6. He said he was not good at estimating. I guess I could have said take the truck off, but it was already done and foolishly I went ahead and paid it. I called Frankie's. (FYI: There is no Frankie. The name is fake.) I talked to the owner, Joe. He insisted their regular rate was $260. I don't dispute that, but that's not the price I was quoted. I asked for a refund of $100. Joe wouldn't hear of it. He wouldn't even acknowledge at least a misunderstanding. I suggested we split the difference, perhaps a miscommunication on both sides. He still refused. I did let him know that I would write a review. He told me that he a vindictive, retaliatory type. Please understand I am writing this review from my point of view to assist others in deciding who to call and getting a quote in writing if possible to avoid this. And yes, I do think for good customer relations we should have been able to resolve this in a far more productive way. Thank you.

my car died on the highway and these guys saved us! Awesome guys who were quick and knowledgeable…read more They went above and beyond the call of duty. They could've just towed us and collected the money but it turned out to be a simple problem that they solved on the spot and got us on our way. HUGE THANKS to these incredibly nice guys!

Many times over many years we have relied on AutoClinic for their expert help in keeping which ever…read moreour vehicles we were driving at the time. My adult Son originally recommended them, maybe 25 yrs ago?! We seriously don't usually have mechanical problems but when we do we go to Auto Clinic & get things taken care of

Mike Powell and staff are honest and hard working. I am fully satisfied with their work. I…read moreappreciate the respect exhibited to me while I was formulating my plan.

Always friendly fast service fair price. Asked about what was wrong with my rig. If I could give…read moremore than 5 stars I would give him 100 stars

Quincy towed me off Cabbage hill, in my truck, to Pendleton for repairs. Nice older guy, Fast,…read morefriendly!

I'm from the South Oregon coast. Me and my jeep arrived this location via towing service. My…read moreinsurance company recommended this shop which was busy Todd told me they couldn't get to it for 3 months! He offered a ride (no place to rent a car in Pendleton and no public transportation anywhere else!) to Hermiston and offered to send my personal belongings home to me once it was determined my vehicle was to be totaled and then stored (there was too much to send) until I was able to pick up. Now what could be better than that? I overhead him on the phone to others. Very gracious to all even though he was short handed and exceedingly busy.

appointment was on monday, they said they will start working on it didn't even look at it or…read moreanything didn't start until thursday... waited a week for it to be done. wouldn't recommend, bubbly paint, they had my back windows down a bit washing the outside and absolutely soaked my backseat, it was smokey inside my truck due to sub. don't take it here for vehicle work.

Did an excellent job on our sedan. Quality parts and minimal labor costs. Fast turnaround and good…read morecommunication. We always do our own work on our vehicles but sometimes you just need a hand and do good work.

I took my car here for a $950 fix. When they called me to pick it up there was an ashtray in my…read morecupholder about $600 of my belongings were missing from my car. After I brought it up they told me that they noticed two days before I came to pick it up that someone broke into my car. They didn't call me or the police the day it happened and they didn't mention it when I was paying/picking up my car. They were very rude and refused to give me their insurance information. The officer that came to look at my car told me there was no damage anywhere where someone would have broken in so they had the key or the mechanic left it unlocked.

We stopped for the night on our trip to Idaho. We are 6 hours from home, have another 6 hour drive…read moreto go. Woke up to radiator issue. Called Western Radiator and they were able to get us in, fixed up and back on the road! Very nice and knowledgeable! Couldn't have asked for a better place for this mishap to happen! Thank you for all your help!!

First didn't listen to where I said to tow my vehicle, then stole my go pro off my dash! Do not…read morerecommend you do business with these guys. Been calling for a week and just had to call from two different numbers at the same time to get thru so pretty much affirms my suspicion that they are in fact the ones who stole my go pro!

Can't recommend them enough!!! If we could rate higher we would. Went out of their way to rescue us…read morein the midst of a crazy fog while we were broken down on our way up the Blue Mountains. Dave made the whole experience great, was a gentleman and did everything to make sure we were okay.

My husband and I were tasked with bringing his late father's old Subaru to Washington from Idaho…read moreupon his passing. Little did we know how very much this car had wrong with it. It was only as we approached Pendleton that we started getting legitimately scared, and opted to stay in town to sort it out. We could not have been more grateful to have landed in Kris's lap. He could not have been more sympathetic to our predicament, and put what felt like an impossible situation back in our hands, ENSURING we felt safe before returning to the road. He prioritized our vehicle due to our dire straights, and got us back on our way the very next day. Mechanics of this caliber are far and few, and I wish very much Zeigler Transmission were closer, because I've never trusted the integrity of one more. We're truly indebted to you, Kris, thank you!

Our car broke down as we were traveling from Boise to Portland. It was 4pm on a weekday. We…read morethought we were going to be looking for a motel.... Nope, their team welcomed us even at that late hour. Ordered parts fixed our car. The nicest people, the best repair service and the price was more than fair. Amazing!