Brent was awesome and the repair went smooth. He had the parts on his truck and I was back on the…read moreroad! Highly recommend this service company!

Buyer Beware - I'm exposing this shop publicly so that you don't get cheated and taken advantage of…read morewith your hard-earned money like I did. I depend on my car for work use to support my family of 6 kids. I took my car in for a major repair that costs over $2,000 and exactly 1 year later the exact same parts failed in the manor of why U took my car to The Shop in the first place. When I took my car back the shop owner refused to do anything about it, nor tried to warranty anything. Is this the way a local business is supposed to treat a small town working man? It gets even worse with what I actually found out. The parts that failed weren't even new parts that I paid so much money for, after getting several professional opinions from other automotive shops, including the one that actually fixed it right. I found out that the parts were no way only a year old as the bolts and components were completely rusted out and shown much more age with the condition they were in, to be in the shape and appearance compared to other like parts and components of 1-year in age. Of course I went back to Ron, the owner and confronted him about it, he actually escorted me out of his place of business and went on in denial of the whole thing, and literally was happy to wash his hands of the whole thing, like I was a nobody. And since I also found out that taking him to court would cost more than what I would get back in restitution, I'm going to let every fellow Pendleton local know if The Shop's deceitful ways so that you can trust someone else with your car. If your car is scheduled to go to the shop, do yourself a huge favor and go get it right now to take it somewhere else, and If you are already stuck with using the shop because they are already working on it, please inspect what you expect, because they don't honor their warranties, if they actually have any, and don't get used or so-called refurbished parts like I got. I will be also posting pictures to edify this post for credibility and authenticity that this is a true and accurate review of this local business; The Shop of Pendleton, Oregon.

$45 to fix a punctured tire…read more Seems high, Les Schwab does it free. Wait a minute ... looking at the bill we realize how padded it is. What do you think? $5 for Haz Mat? Another $5 for Parts. Hmmmm ... it was a small bolt in the tire. The Flat Repair is $35, the rest is pure hogwash. Beware of the business practices of any business that would charge superfluous and ridiculous charges like these. Thus is a small tire shop in Pendleton, Oregon. A rip off. Won't return.

I took my car here for a $950 fix. When they called me to pick it up there was an ashtray in my…read morecupholder about $600 of my belongings were missing from my car. After I brought it up they told me that they noticed two days before I came to pick it up that someone broke into my car. They didn't call me or the police the day it happened and they didn't mention it when I was paying/picking up my car. They were very rude and refused to give me their insurance information. The officer that came to look at my car told me there was no damage anywhere where someone would have broken in so they had the key or the mechanic left it unlocked.

We stopped for the night on our trip to Idaho. We are 6 hours from home, have another 6 hour drive…read moreto go. Woke up to radiator issue. Called Western Radiator and they were able to get us in, fixed up and back on the road! Very nice and knowledgeable! Couldn't have asked for a better place for this mishap to happen! Thank you for all your help!!

They say open 24 hours, but nobody will answer, nobody at shop & keeps going straight to…read morevoicemail... very disappointed..

We were driving our new (used) Sprinter RV back home to Az. It ran well the first two days then…read morethe 3rd day it was running a little hot. I wasn't gonna go the Pendleton over the pass route, but my wife wasn't feeling well so we changed our plans to get home sooner. We got to Pendleton for an overnight. The next morning, I was intending to take it easy, keep the speed down, no AC, run the heater if necessary to get up and over to Boise and fix it there. Anyway, we started up the 3000 ft. elevation. We only got up two miles and it started overheating. The previous owner had just replaced the water pump and the thermostat(?) As I found out, No actually, he didn't! Who puts in a new water pump with an old thermostat? We called Good Sam for a tow back to town. It took a while, but got a trucking firm next to Wildhorse Casino. I felt secure knowing their reputation, it should be addressed quickly correctly. The tow guy showed up with his semi tow truck, WOW. He said he was gonna take a look 1st. He went at it and thought it might be the thermostat, as I did. He bypassed the electric fan for the radiator too, to stay on and keep it cool-er. He said run the heat full blast if it overheat, it did, and I did. We got back down the hill to "Truck's worth". They said surprisingly, it would be 7-10 days before they could touch it. Referred me to others for my small repair. It would have been nice to know that hours earlier and have it already setup. But no, I was just dismissed? [Now, Good Sam was at fault, knowing that we were in transit. Why did you send me there if they wouldn't be able to touch it for at least a week??] Devin the tow guy, made the effort to get me back to town and offered to put in the thermostat at least. It may not be the answer, but he didn't leave us hanging. said he would do it, if we ran in to trouble getting it done. Community business commerce is based on good work, fair pricing and a good reputation with your customers. Yes, your primary customers should be taken care always. So I don't totally fault Kenworth, oops! I blame Good Sam for not doing the whole job! If you need a tow of any size or to be rescued up on "Deadman's Pass." Call Devin at Taylor Towing and Recovery, he will get you back to town to get the work done. If he is not super busy because he knows how to provide service as part of the whole job!

J&B's was so good to my husband today when our Nissan Altima we were trying to drive out to our son…read morein college started having acceleration problems. The receptionist was so kind. The mechanic made time for us and figured out what was going on so we could make a safe decision. We were so grateful for their kindness and expertise.

After my original post .then getting home realize this is a shady shop and how the owner lies and…read moreripped me off . apparently only shop in one that don't go by book hours .he says he told me also he was charging me because my transmission was so greasy .I said wait you didn't spray with break cleaner if was that bad but he didn't do either.charged me 4.5 hrs for a 2 hr job by book rate .he still swears he told us other stuff .first we never spoke to him at all it was his daughter or whoever the lady at counter was .when I asked him stop making excuses and just admit he screwed a tourist he chuckled and that was end of conversation.im not done with him yet filling complaint with Oregon attorney general office .bbb really isn't nothing they won't fight for you but still gonna go that route .point is if your stranded in the area call someone else .also I'm legally disabled he feels good about screwing a disabled family my wife and youngest son disabled as well

I'm from the South Oregon coast. Me and my jeep arrived this location via towing service. My…read moreinsurance company recommended this shop which was busy Todd told me they couldn't get to it for 3 months! He offered a ride (no place to rent a car in Pendleton and no public transportation anywhere else!) to Hermiston and offered to send my personal belongings home to me once it was determined my vehicle was to be totaled and then stored (there was too much to send) until I was able to pick up. Now what could be better than that? I overhead him on the phone to others. Very gracious to all even though he was short handed and exceedingly busy.

Our truck lost its driver side bolt to the brake caliber. We were lucky the brake line didn't get…read morejacked as we headed into Elgin. Tanner was very responsive and understood my description of the Issue. Tanner was quick, very friendly, and helped us understand the problem. He squared the truck away so we can keep driving safely. Thanks again!!!

Truck broke dowh and towed to their shop. I thought transmission was failing…read moreThe tested it out and said he was sure the fuel pump was failing . The tow truck dropped my truck at 3pm , 10 am the next morning it was rolling out of the shop. They were right fuel pump bad, finished m y drive 1500 miles to Wichita. Need a vehicle fixed these guys are honest and fast . Could of easily sold me about anything cause I was stuck and they knew that.but they were honest. Great place and great people

My husband and I were tasked with bringing his late father's old Subaru to Washington from Idaho…read moreupon his passing. Little did we know how very much this car had wrong with it. It was only as we approached Pendleton that we started getting legitimately scared, and opted to stay in town to sort it out. We could not have been more grateful to have landed in Kris's lap. He could not have been more sympathetic to our predicament, and put what felt like an impossible situation back in our hands, ENSURING we felt safe before returning to the road. He prioritized our vehicle due to our dire straights, and got us back on our way the very next day. Mechanics of this caliber are far and few, and I wish very much Zeigler Transmission were closer, because I've never trusted the integrity of one more. We're truly indebted to you, Kris, thank you!