Ended up at Urgent Care this morning at this Waimea location and so grateful they are here in Waimea. The nurse and Dr. Cindy were absolutely great! Thank you for having an Urgent Care in Waimea. Highly recommend checking into an Urgent Care Waimea. read more

This is a warning about their billing department. They are currently dealing with submitting claims from March. They had us overpay on our vacation and said we would receive a refund for the overpayment. read more

My daughter had a sinus infection and we needed to take care of it before flying back home. We went to urgent care here first thing in the morning and we're seen right away. The nurses were kind and Dr. Cindy was so great. They made you feel like family! We were in and out in 25 minutes and headed over to the pharmacy to pick up our prescription. I highly recommend this clinic! read more

I was seen for a cough before traveling to the mainland. The care I received was fine, my issue is with the billing. it took over 6 months for them to bill my insurance, and I was overcharged on my copay. WUC would only provide an email for me to contact billing, and would not release my medical records to me. I emailed their billing 4 times requesting my refund with no response. I'm sure if I had a balance due, they would not wait 8 months for me to pay them. read more

I was turned away because they are not currently accepting Medicare. I was told, "The boss is currently having a problem with Medicare."

We had a wonderful experience here. There was no wait. We saw doctor Cindy who did an excellent job of explaining the treatment plan for my injury. I had unfortunately step on a sea urchin. She provided us with an information sheet explaining the condition and symptoms. We weren't even charged for the visit. read more

I had a great experience with Dr. Cindy and the team today. They got me in and out within about 35 mins. She listened to my symptoms and was easy to chat with. Thank you!! read more

The doctor at this urgent care gave me excellent care. Not only did they take a look at it and make sure that my injury was not severe, but they saw me very quickly, got me out of there very quickly and sent me to a nearby place to get my tetanus booster. The treatment was kind, efficient, and I was very grateful so that I could go back on my vacation. read more

My visit to Waimea Urgent care was very good. The care was excellent. The nurse and doctor were kind, professional, and gentle. I would like to have such an urgent care in my home village of Waikoloa. read more

They have a walk up window where you check in, and from the moment I began the paperwork everyone was helpful, competent and kindly. I saw a nurse, got an antibiotic shot after test results, saw the doctor and felt cared for every step of the way. Quick but thorough, competent and kindly. The whole experience was perfect. Highly recommend them. read more

While you hope to not get sick on vacation, it is truly comforting to know that help is available. I cannot say enough nice things about this place and have to especially thank Dr. Cindy who was kind, attentive, patient, and helpful. Many thanks to her and the staff at Waimea Urgent Care. read more

Very quick service and check in. All of the doctors and nurses were so kind and helpful, especially Dr. Cindy. She took good care of me and was so sweet and comforting. I always feel so taken care of when I come here :-) read more

I went to Waimea Urgent Care yesterday and had a very smooth and positive experience. The whole team with whom I interacted couldn't have been more pleasant, professional and efficient. I only had to wait about a minute to connect with the office manager who gave me simple forms to fill out. Once I did that I only had to wait about 30 seconds before I was brought into a room and the nurse was able to take care of my medical need. As it often is with being treated for a medical need, it can be a bit scary and nervous-making. That said, the team at Waimea Urgent Care made my visit a huge success and I left with a smile on my face. I'd go back there again when a future issue arises. Will read more

Was in recently for a weird skin condition that flared up. Had a short wait and doctor saw me, understood issues and prescribed 2 medicines. Thorough and professional. read more

THIS PLACE IS A COMPLETE SCAM, PERIOD!! GO ANYWHERE ELSE YOU CAN!! See below review In 2018 where the same thing happened to them. They are still working the same scam. They probably know they are the only urgent care clinic around. They claim they take Blue Cross but won't bill them. They take $125 from you even though I do not have a deductible. They just use this as an excuse to take your money. After 4 months I cannot get them to send or email or send an invoice to my insurance company so I can get reimbursed. Seriously, this is a one minute process to show an office visit with the 6 digit code. Without it I can't get my insurance company to reimburse me. Sadly I think they just take the money with no intention of giving you the paperwork you need. The nurse tells me they don't have the ability to look up your deductible which for me is ZERO! Yet my insurance card shows "OFFICE VISIT $0. Now they tell me they don't bill in the clinic and have to hire a billing person. It's in total BS!!! The person in charge of the clinic is Dr. Lorraine Sonoda-Fogel. She is responsible for this ripoff IMO. They just expect you to give up. They messed with the wrong person. My next step is the BBB and Hawaii chamber of commerce or whatever legal process is required. I am not letting them rip me off! read more

I was referred to Wiamea Urgent Care by a friend. I was greeted by the office person cheerfully, explained my medical problem. I was surprised to hear that the Dr. Would come outside and examine my leg wound. Dr. Cindy took a quick look, and said she would have me come inside for treatment. I filled out a brief questionnaire and medical history The nurse came outside and escorted my wife and I into a medical treatment room. Dr.Cindy promptly wrote me a prescription and had the nurse clean and wrap my wound. She gave me enough supplies to wrap it several more times with instructions for self care. The Dr. asked me to come by and have it checked in a few days. Each time the Dr. came out and checked my leg herself. She is very knowledgeable, compassionate, and caring. We had the best experience we ever had at a medical facility anywhere. For Great Compassionate and Expedited care I highly recommend WiameacUrgent Care! Mahalo Greg Beck read more

I normally go to Waimea Primary Care but my doctor was on holiday this week so I went to WUC because I had a terrible sinus infection and was getting on a plane that night to fly to the mainland for a wedding. First, there was a parking spot right in front...lucky for sure, but a great sign! Then, I walked up to the check-in window and someone came immediately. After filling out the forms I was asked to meet her at the door and she let me in without any wait. I sat down in the empty waiting room and a nurse came straight away to take my vitals. Within minutes the doctor (or the PA) came out and gave me a prescription and made some other suggestions about additional care and symptom relief which was great. EVERYONE WAS SO NICE and I felt like I got great care from caring, competent and kind people!!! Thank you, WUC! read more

Incomplete exam resulting in a poor diagnosis and my problem continued. A complete waste of time and $125 ( which they said they will bill my insurance and after 2 months still haven't!) read more

On memorial day I wound up at Waimea Urgent Care. At 8:30 am I was met by a lovely administrator who took my information and then called me in for vitals. I met the doctor around 9:10 am and he prescribed me meds for bronchitis & nebulizer. I was out the door by 9:40 am. Great service all around and the best care from an urgent care anywhere in the US for me !! Many Thanks !! read more

Excellent care! Needing Urgent Cate while on vacation isn't pleasant however the staff here did all they could to ease my mind. Hope you don't need them but know you'll be taken care of if you do. read more

I highly recommend this urgent care. We were on vacation and had to be seen by a doctor asap. The doctor took care of the problem instantly and prescribed medication right away. Thank God they were opened. The staff were super helpful and kind. read more

We had a great experience here. While on vacation our son developed an ear infection. Almost everything at this clinic was done outside. There was a external check in window. The wait was about 50 minutes. We left and they called us when they were ready. The appointment occurred at a different window. The Dr came outside to examine our son's ears. read more

Waimea Urgent Care - Check in window - Urgent Care Near Me - Kamuela, Hawaii

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Dec. 4 arrival 9:38 am to fill out paperwork. At 11:24am assistant called ready to see me. Urgent care seriously has a record of wait time . Shouldn't you be advised the wait time? I could've decided to GO ELSEWHERE!!!!!!!! Come on technology is out there , use it !!! read more

Great service, we are so happy: very quick and thorough exam, prescription needed and written. No problems! All Aloha. Mahalo, Kamuela Urgent Care read more

In February 2020, I was at an event at the Mauna Lani and had to go to this Urgent Care clinic for an infection at the base of my big toe nail. They gave me a tetanus shot and cleaned out the infection. The doctor did a quick and poor job. Even with the topical ointment that I received, the infection did not clear up. When I got back to Honolulu, I had to go to my doctor here for it. She asked if the doctor in Waimea had analyzed it and determined the type as that would also determine how to treat it. He did not. Her treatment did the trick. To underscore how terrible this place is, yesterday (1/3/2022), I got a bill for $144 from them for my portion. Almost 3 years later!! They can't even do that right! The insurance paid out on 4/30/2020. What on earth took them that long? Bad doctors, bad management. Go anywhere else but here! read more

{{{ BEWARE: stay away }}} This review is solely based on the woman who answered the phone on Tuesday, June 19, 2018 around 1645. BACK STORY: On Sunday, June 17, 2018 I took my son to Aloha Kona Urgent Care due to left ear pain. He was prescribed an ear drop. Two days later I notice a light rash on his extremities. I did not want to drive from Waikoloa to Kona on a Tuesday at 1630. So, I call Waimea Urgent Care to one: confirm that they are open and two: make sure they accept my insurance. I'm from California and have a PPO insurance. I am AWARE of any deductibles/co-pays that I am responsible for when being seen by a out-of-state doctor at a hospital/emergency room/private practice/urgent care ... Remember, I had previously taken my son to Aloha Kona Urgent Care and had ZERO CO-PAY. So, when a woman answers the phone at Waimea Urgent Care my first question is what are their hours for that day. She answers. My second question is, "do you folks take blue shield?" She tells me that they do but that there could be a deductible of $125. I told her, "Oh, I don't have a deductible." She then proceeds to tell me that there is a fee from $20 - $125 that their facility charges due to the fact that they are not associated with any of the larger insurance companies. Is she crazy?? MORAL: if you are aware of your insurance plan and any deductibles or co-pays DO NOT get suckered into paying Waimea Urgent Care any "Fees" to be seen by them on top of any fees you are responsible for from your insurance company!!! I KNOW that I have NO co-pay to be seen at an urgent care (whether in the state of California or in any other state), and I KNOW that I have NO deductible and I cannot believe this facility will tell customers that they charge a fee to be seen there! If that is the case they should not be taking patients with insurance and should be a cash only facility! I feel that this is INSURANCE FRAUD!!!!! read more

June 16 Absolutely the worst customer service ever experienced. I arrived at the urgent care facility at 6:03 PM. The signs in the window and on the door clearly stated they were open until 6:30 PM. THEIR WEBSITE SAYS THEY-ARE OPEN UNTIL 6:30 PM I was accompanying a colleague who has sustained a head injury after a fall We walked into the lobby at 6:03 PM. A young lady immediately came out of another room and told we had to leave. I told her the local hospital told us to come here for treatment. She said they were closed and would not provide any treatment. I told her my colleague had a head injury and needed to be seen. She became hostile and told us to leave immediately I told her the signs said they are open until 6:30. The front door was OPEN!! We left and went to the local hospital We could not believe that a medical facility would refuse treatment for an injury, much less accompanied by such a negative, hostile attitude This morning, the day after the incident, I called to voice my displeasure with the service. The person who answered the phone (john, refused to give last name). Said there WAS NO SUPERVISOR OR MANAGER ON DUTU WHO COULD TAKE MY CALL. He said to leave my complaint via email I have never experienced this type of unprofessional behavior , especially from a supposed "professional" medical facility!!! Makes you wonder how they stay in business They have several other negative reviews as well !! read more

Please understand that the one star rating is not an overall review of this facility. Normally, they are pretty good. It's a reflection of their website times of operation that is full of crap and the lazy-a** Saturday crew who just simply wanted to collect their pay to 4:30 pm while doing nothing for their money. Check further reviews, this is NOT the first time this has been experienced. Very important if trying to get checked towards the end of the day, to CALL FIRST. Their closing time of 430pm is the most inaccurate information they could put out and so if you don't want to drive clear across Waimea for nothing, as the young girl at the window said, "come back at 8:30 tomorrow or go to the ER". Checked the website and it says they close at 4:30pm but the young girl at the window said they "typically check their last patients in at 3:00-3:15 and so they can be out the door by 4:15pm." Her words, not mine. I showed up at about 3:45. They were not busy at all in fact, three of them were "shooting the s**t" right by that back window, just waiting for that 4-4:15 time to roll around so they could take off. Word to UC... update your stinken times to match the mentality of your staff! read more

My daughter went to be seen there she had a question, the Dr. Lorraine is so very very rude! Ridiculous! Beware of this place. It was a simple question too. Should be shameful for being in the medical field, your suppose to help people not belittle them. read more

I came in because my nebulizer broke and I really needed help. Everyone was so sweet and compassionate, and helped me quickly. I felt like they took me seriously and really cared. I could cry I'm so relieved. Thank you for your help! read more

Dr. Fogle was extremely rude and lacking in bedside manner. My mom had a serious sinus infection and she wanted to check that it wasn't something more serious. My first negative reaction was when my mom tried to tell the doctor she had a bad gag reflex and tried to pull away from the tongue depressor and the doctor just kept pushing and pushing, disregarding the hesitation. I had questions regarding the antibiotic my mother was taking and the doctor kept speaking over me. We had a telemedicine call with a doctor back home prior to going to this urgent care visit so my questions were based on that conversation. At one point she asked if I had "any other Google questions." I was utterly appalled by the way the doctor treated my mother and reacted when I had questions. The only reason for two stars instead of one is that the girl at the front counter and who did the initial check was very nice. read more

I called today to be seen for an Acute goat attack on my toe w pain. Their web site clearly states they take care of gout. The doctor answered the phone was rude and states she doesn't deal with that issue despite advertising that she does. She hung up on me while I was talking. Very rude. Very uncaring and poor quality patient care. Oh btw.... I'm a doctor here on vacation. Would NOT recommend! read more

They will literally make every excuse possible to not see you and just send you to the ER. I took my son to get a doctors note to return to school after he had food poisoning and they refused to see him and said he probably has Covid and RSV so I need to take him to the ER. After I explained that I tested him already for Covid and he was completely fine with no symptoms she proceeded to tell me that I don't know what I'm doing. Worst customer service and complete was of time. read more

I recently got really sick on a Thursday evening and my regular PCP is closed on Fridays, so I decided to go to the Urgent Care in Waimea early the next morning. I was very pleased with their service from start to finish. I was seen within 1/2hr after they opened with one person ahead of me. Their nurses were very pleasant and caring and did an efficient job of doing all the pre-exams & lab work swabs. Dr Gallop was thorough and complete with his evaluation and had obviously carefully reviewed my patient history form since he knew all my pre-existing conditions. He sent me home with a prescription for antibiotics and cough mixture and said they'd have my lab results back by early the next morning. Sure enough, I got an email from the clinic showing that I was positive for COVID 19. I also got a very reassuring and detailed phone call at 7:00am within minutes of my labs being posted. Although I was pretty sick for another day, I'm convinced that their speedy treatment and diagnosis prevented me from becoming much worse off. Overall, I was very satisfied with the Urgent Care center's treatment and professionalism. Thanks to all their staff! read more

My 11 month old son had a 104 fever and these guys were in network so I gave them a call, despite the reviews. The lady on the phone was super helpful and polite. There was maybe a 30 minute wait and the doctor was super helpful and provided lots of good info, and comforting no words to worried parents. He ended up having the flu. We were in and out in about an hour. One thing to note is they charged $125 up front (which we were fine with since we had not yet met our deductible, despite not having a copay) I also could not get a clear answer on how much a visit was going to cost. This is pretty typical though in the medical industry. read more

This urgent care is fine, except the doctor I saw and have seen before is soooo crabby. She told me to be quiet so that she could think. It's her baseline to be rude. It's hard to be crabby in Hawaii, but she has it down. Would recommend another clinic... otherwise don't say a word. read more

Showed up at 6:05 and knocked on the door. Nobody answered but door was open. Opened the door and was immediately greeted by a very rude women saying they "were closed and we shouldn't be here". I told her the sign said they were open until 6:30 and she said. "The sign is wrong". Our driver stated it was an emergency and she said go to the ER. The irony is that the hospital told us to come here and not the ER. It is amazing how little compassion this women exhibited. Not what I was expecting from a small town in Hawaii. I guess their business must be doing well enough that they can close early and eat in the back without helping someone in need. Very sad. read more

Waimea Urgent Care probably have the worst and the more mean lady doctor in the island. The ladies working in the reception they are helpful and pleasant, but the doctor looks all grumpy and in bad mood, even she kick me out of the reception with my daughters because they were playing loud, when you have a 2 and 3 years old kids not matter what you said they don't stay quiet, but she didn't care, she ask me twice to leave... I hope she change her mood, because I was paying for a service , wasn't for free read more

I called about getting a physical. They said no appointment necessary. I drove 45 minutes and was told, "I cannot do your physical, you're not a regular patient of mine." It would have been nice to know, before driving all the way there, that they only do physicals for "regularly seen patients". read more

This place is clean, fast, friendly and the doctor was exceptional. She took time to ask about medical history and present symptoms. I appreciate how I was able to get relief for double ear infections. I was considering going to ER with the hot of pain I was in but urgent care went well. read more