I have been in the rental property business for about 15 years now and have properties from north…read moreCarolina to Florida. I can say without hesitation that Mike with Pinnacle Property Management is one of the best property managers that I have used. Mike always returns calls in a timely manner and answers any question I might have. I've never had a problem with Mike performing his duties in a professional manner. He got me a local contractor once who did a repair cheaper than I could have done the job with my own crew who were then on another property. I highly recommend Mike to anyone looking for a professional property manager. He is one of the best I have used and I always use local property managers.

I have moved a lot..at least to several different states, and what feels like a billion different…read morehouses. This place has by far been the best..... we rented a 2 bd 2 ba duplex out on Charles Blvd. If something happened they were quick to fix it (although things rarely did happen.) Lilly (property manager) is a sweetheart, and absolute pleasure and has always been kind and understanding, you can tell she really cares and will do anything in her power to help make you as comfortable as possible. We had a few personal problems and she was willing to work with us when it came to renting our place. I am sad to say we had to move, it was a cute, clean place, and the Lilly was extremely helpful. this place is like no other renting company we have used, and I only wish we could have stayed in Greenville.

I first started looking for a home for myself and my new fiancé about two months ago We were told…read morefrom a few other friends that Jesse Allen with Jesse Allen Homes could help us find everything we needed and wanted in a new home. We decided to go with new construction, and because of his experience in that field was outstanding and very informative we decided to purchase a new home. He was the best agent, and we're now proud homeowners of a worry free, low maintenance home. Thanks again Jesse. You are the best Bryan & Kelley

I've never been real big on leaving reviews. By the time I get around to doing one, lol. My nerves…read moreand dissatisfaction had faded. But. This is a absolutely perfect comment. Definitely worth taking the time to do. I met Mr. Jesse at a restaurant locally in Greenville. Not far from where I'm employed at East Carolina University. "Arrrgh" His character. Outgoing personality. His passion for his job was above and beyond just everyone I've met in the same field. I didn't feel as if he was doing it for the money like usual feeling I get. But more so to bring young professionals to Pitt County and Greenville itself. I gave Mr. Allen my basic wants, desires, and needs. And that's it. My next meeting with Jesse was great. He had 5 really really great properties and I actually had a hard time picking which one I wanted. One other thing I noticed is that it didn't seem to matter whether they were his or somebody else's listings. His attention to my needs were the most obvious. Just a few days into meeting Mr. Jesse I met him over at the Keller Williams office on Arlington boulevard and just a short time later I was A new tenant in a awesome neighborhood just a short distance from East Carolina University. Hit him up. I know you won't be dissatisfied. And if you are. I'm sure he will find a way to help you. Thanks Jesse. His number is 252-714-1686 Keller William's on Arlington Blvd Greenville NC Btw. His partner situated in the same office made me feel like I was in the presence of my mother sweet lady that Belinda. Thanks again

After being highly recommended by a relative who uses Keystone Property Management to mange rental…read moreproperties, I gave them a call concerning assuming the property management for a rental near Greenville, NC. The lady responsible for handling home rentals returned my calls promptly and we established a meeting time during my next trip to Greenville for her to review the property and to discuss whether this property would be something they could manage. On the day of the appointment, she arrived promptly and spent about 45 minutes touring the property, discussing the rental options, the property's condition, the expected rental ranges and the cost of their services. All of this was in line with what my relative had conveyed earlier so I discussed this further with my brother and we decided to give Keystone a shot since the property was vacant currently. After I completed the initial paperwork, not too long passed before the rental contract for managing the property arrived in the mail. After reviewing the materials, I noticed Keystone had requested "personal guarantees" be included as part of contract to manage the rental property. This immediately raised red flags because the rental property is owned by Limited Liability Companies (LLCs) . After emailing KPM about their "additions", I also spoke with my lawyer. He advised against entering into agreements containing personal guarantees which may circumvent the legal purposes of the LLC. What's more, after researching Keystone itself, I learned that it is a LLC as well - no doubt established for the same purposes. After considering our options, I spoke with the rental property manager again concerning the matter and they would not rescind their overreaching requirement for a personal guarantee on the contract. I explained that by doing this, it would be no different than me demanding Keystone's officers include their own personal guarantees on this contract as well. We were at an impasse, where I guess they decided they did not need to "earn my business." Overall, Keystone seems to be a well run business - prompt on returning calls, courteous and responsive to emails. My relative has been using their services for a long time and spoke highly of their dedicated staff and repair people. However, if you have gone the extra mile and established rental properties held by LLCs correctly in the State of NC, you should consult your attorney before signing any contracts requiring personal guarantees.

Our HOA fees have gone up almost every year, however, we are not seeing g any benefits of their…read moreusage. Our HOA fees are currently $103 per month which means we are paying $1236 per year for little to no visibility of the usage of those fees. Example: Approximately 4 years ago the mailboxes for 100 and 101 David Drive were messed up and new ones were supposed to be put up. In the meantime, we ALL had to go downtown to the main postoffice together our mail. We were not given any sort of co.pensation for this inconvenience. It took over a YEAR before the new boxes were installed. Approximately 4 years ago, i came home from running errands ds to find the left side of my fence lying on the ground due to rot. Fortunately, that was fixed within a week or so. However, I had had issues with my gate from day 1, April 22, 2012. It was difficult to open and then would drag on the ground. They came out to "fix" it 4-5 times to no avail. FINALLY, someone who actually knew what they were doing was sent out and completely rebuilt my gate that same afternoon. He had put cross braces in it as well as used HEAVY DUTY hinges and installed everything correctly. NOW, approximately a year ago they tore down all of the fences and gates at the 100 location. I am disabled so this is a HUGE SAFETY AND PRIVACY issue for me. As stated previously, the left side of my fence was rebuilt about 4 years ago and my gate about 1 year ago, so the only part of my patio fence that needed to be rebuilt was the right side. NOTHING HAS BEEN DO E TBUS FAR, AND AGAIN, NO CO.PENSATION IS BEING MADE FOR THIS ADDITIONAL INCONVENIENCE.

For two months, we had zero communication. no one would call us back, monies were improperly…read morehandled, no MIL was listed, you tube video, walk through. AND, you will still be charged monthly for the upkeep of 40.00. ....that no one touched. Fired them, one week later we are rented ! They were a huge disappointment. Greenville, NC

They suck they didn't tell us they were turning off our water for hours after they turned it off…read morethey didn't send us a flyer or anything in the mailbox saying they were taking over I have been calling and blowing them up about my boiler in my house about to explde while I'm in the hospital about to have a baby and the refuse to come fix it or even have the decency to respond to my request I'm fucking pissed and so is my neighbors I will post pictures when I get home cause I probably won't be able to to bring my baby home to a fucking flooded apartment

getting maintenance done has been an absolute fight! With a…read moreleaking sink! we notified Joanne by calling the emergency line. We had to call six times over a 12 hour period before she actually responded. It has been over a week of putting pots under the sink and towels and the property management company had still yet to send a plumber!l prior to this incident, it took more than six months to get maintenance on site to deal with things that were brought up within the first two weeks of our move-in! in my opinion, they are not a good company! But who am I ? other than the consumer who is being directly affected by their negligent operations. they do not operate with integrity as if they did they would honor their contract and maintain their properties just as their tenants pay rent! Save yourself the frustration and do not rent from this company! Oh, and God forbid you have a problem and you have to call the emergency line multiple times because nothing got done or they never returned the phone call.. you will be told not to do that! lol! Scolded like a child! You should never have to call your property management company four times about the same leaking faucet over a seven day. There is just absolutely no excuse.