Like everyone else I know the app was a good idea and started out great but as they added more restaurants they took on some that do not abide by their posted hours or just decide they do not want to make an order and there is no repercussions for these restaurants. You would figure after enough people got burned they would have some kind of policy where the information on the app remained accurate or have some disclaimers and when they restaurant you order from decides to cancel it why wont they respond with a credit for the same amount at another restaurant instead of tieing up money of their customers. Also you ever notice how much they Jack up menu prices and then have a $5 administration fee and then you have to tip or you'll feel like crap. This app is garbage. read more

Literally the worst customer service in the world. Every time I have used them it's been trash. But this time takes the cake! You tell me that my order will be at my door in 1 hour and literally on the hour mark when I have been waiting you call and tell me you're canceling my order. read more

Waitr is the WORST delivery service ever !!! On several occasions Waitr has not delivered my food or delivered the wrong order. I reported that my order was wrong and the customer service rep said that they would issue a refund. I asked that they not do a refund and just give me Waitr credits because I'm pregnant, starving, and would like to place another order ASAP. They refused to give me a credit. read more

This company overcharges and then do a terrible job delivering your food. I wish I could give them zero stars but apparently that's not allowed on here. I will never use this pathetic company again to deliver my food. I got charge $17 and they forgot items then when I called sorry customer service they told me there was no refund because they sent part of my food wise that I should only been charged part of my fees. I'm just being a credit card fee so I don't really care. Do you not use this company if you're smart. read more

As you can see from the reviews, Waitr SUCKS. But they will stay in business because people want to eat but dont want to go get it. So they are willing to wait over an hour for an order that is incorrect about 80% of the time. Maybe 90. It's become a running joke at my house, its like a box of chocolates cause you never know what your going to get. So when it arrives we take bets on what might be in it and what they forgot. One time they delivered a boat load of food that was obviously meant for a party. The people at the party must have been pissed I know. But they cant take it back and of course we ate it all....for days. Waitr SUCKS and they will stay in business and we will keep using them even tho we know it sucks, and they know it sucks but they dont care either cause they know we will keep using them cause we dont want to go pick it up ourselves. We would rather sit here and wait for cold food that we never know what it will be while we get on here and give a review cause I dont want to go pick it up. No one else wants to either. So no one cares and it will continue cause we need to eat. read more

The worst delivery app I've EVER used. I'm not one to leave reviews. But this is the thirds time I've used the app. First two times the food took forever to be delivered and things were missing. This time the food was marked as delivered after 1.5 hour of waiting and never actually was. There is no number to call or way to contact the driver so you have to contact costumer service over chat which takes forever. I got a refund but still had no food and wasted time. Terrible terrible app. read more

Terrible service. Delivery to the wrong house and then the driver goes radio silent. Waitr eventually said they'd refund my card, but it'll take 2-6 business days to show. Will never use them again and certainly will not reccomend them! read more

we placed a 50 dollar order and never received it. it said delivered but at no point did we get it or receive a phone call asking for directions if lost, took over an hour to get any type of response or support. read more

Horrible! Food was 30 minutes late/ cold/ and wrong. And all they gave me was a $5 credit. Do NOT use them. Use DoorDash instead. I understand mistakes happen. At least Door Dash handles their customer service better. read more

Waitr was great in the beginning but now consistently messes up orders. Contact with CS at the time of the error seems to have improved but the solutions have not. If they forget to deliver something, they will not redeliver. Last night they did not deliver 1/2 my order and I contacted them immediately but the only solutions I was offered was Waitr credit or refund. They did refunded my money immediately but I would have rather had my food. Do the Drivers not check orders when picking them up? It seems to me that a few extra seconds would worth keeping customers because this was the last time I will even try to use them. read more

Long delivery time - over an hour and 15 minutes, food was wrong order but we were starving, couldn't eat it because it was cold. They offered to give us a $15 credit on our next order. Ill never order from them again. Anyone know of any good delivery services who get it quick and right? read more

Should have a no star option. I had a typo in my phone number but the address was correct. Waitr has been to our office before. They 'forfeited' my order. This means no refund, no food. Nothing. I asked where the food was so I could pick it up myself, as I had already paid for it. No response. There is no way to call and speak to a supervisor. I really cannot believe they did not option returning to restaurant and letting me pick it up. There was no effort to deliver to our office. Essentially they stole the food. read more

Please refrain from using Waitr in anyway possible ! Do not work for them (low pay) do not order from them (long delivery time/theft/horrible to no customer service ) my order took 2 hours to get to me and they suggested a restaurant that was 30 mins away . I tried canceling my order multiple times customer service doesn't even answer nor do they chat with you . I also worked for them the pay is low they advertise $15hr yeah right you will barley make $5 a hour . ORDER AND WORK FOR DOORDASH GREAT COMPANY !!! read more

They hire you then fire you! Do not work for this company! They will lead you on before the hire process is ever completed then fire you for something that other do not! A big waste of time! They must be doing something wrong! An audit would be in order for this company. read more

I wish there was a review of zero stars.. Know that if you miss their call the company can put you in as a forfeit order, and you will not only not get your food but you do not get your money back! Do not use this over rated company!! read more

Ordered over $100 of hibachi from Taste of Tokyo. They forgot the fried rice. Waitr's solution,??? 2 dollar discount. These people are scumbags. read more

Just waited 3 hours for them to eventually cancel my order after they couldn't find a driver. Is there less than 1 star? This isn't the first time either. App has now been deleted from my phone. read more

If I could leave no stars I would. Driver never brought my food and I am unable to get into contact with ANYONE at Waitr customer support. Terrible service. Don't waste your time or money! read more

ALWAYS get the order wrong. They used to make the drivers go back and get missing items, but not any more. I'm convinced that the drivers just keep some of the food. Tonight they left out a large salad and an entire pizza. I have two people here who have no dinner now. AVOID AT ALL COSTS! read more

Not using them anymore! I filed a complaint three days ago about a lazy delivery driver who did not want to bring my food upstairs. Worse, they never bothered to even get out of the damn car. I came down and they just stuck my food out the window. So I filed a complain via email and no one has bothered to even respond; therefore, I AM DONE! --Gabe Marshall * Augusta, GA read more

You are better off picking up the food yourself! If you are lucky enough to get a deliver they will be 45 min to an hour late, meaning your food will be cold upon arrival. Horrible customer service and policies, they are just as bad as grubhub! We will only use doordash, better service and always on-time or before scheduled! read more

Most of the time when I order my food is delivered fresh and on time. I've always had a nice driver. No delivery company is perfect every time 100%. But overall they do a good job. I also don't try and order during peak hours because I know everyone else is trying to order. So I'll order when I know there's not a lot of people ordering at one time. That just makes more sense to me. read more

This is my first time using Waitr and they took way too long. Called the restaurant and they said it was ready a long time ago. I've literally been waiting an hour. They need more workers and better time management. read more

Third time I've used this service and it's the third time they have screwed my order up!! Horrible company. DO NOT USE!!!

First off, I've been using Waitr since a few days after it was first introduced to Warner Robins, Ga in 2018. Never had an issue until now. On 3/8/20, I placed my order around 6:30/6:45pm. Order was recieved & the payment was taken out of my account. Recieved my delivery time, which was about 40/45mins after, 7:35pm to be exact. Come 7:20pm, I've yet to recieve a text message, email, or even a notification from this application. Indicating that my order "has been picked up and is on the way". At this point, I go back to the application. It says your food is still being prepped. I then decided to contact the place of business, Yami Crab of Warner Robins, Ga to ask if there was an issue with my order. I was told that my food was already prepared & had been READY FOR PICKUP for about 10mins so far. So I gave it another 15/20mins. STILL NO FORM OF COMMUNICATION. At this point I'm LIVID because not only do I have the flu & ONLY the flu but I've spent 47$ using a delivery app that charged my card for using it to place my order & for the delivery fee. Was going to tip in cash so there was no tip charge. Moral to the story. By 8pm, I literally had to drive to get my own damn food because NO ONE HAD GONE TO PICK UP MY FOOD. IF I WOULD'VE KNOWN THIS WAS GOING TO HAPPEN I WOULD'VE NEVER USED THIS APP. I REALLY hope and pray the CEO or CCO of this company reads this and can feel my anger. I WILL NEVER IN MY LIFE USE THIS FUCKING APP AGAIN. & I demand a FULL refund. ONLY REASON WHY I GAVE IT A 1 STAR.. YOU HAVE TO CHOSE A RATING TO POST. read more

Ordered "delivered" but driver never showed up. Didn't realize this was such a frequent occurrence. I'd give it no star but I'm unable to do so. Use other delivery sites such as Door Dash or Uber Eats that allow you to contact your driver so these incidents don't occur. Not safe. Not efficient. Not worth it. Absolutely ridiculous. DO NOT USE THIS SITE!!!! read more

Horrible customer service. Their customer service reps don't really do anything to help, but talk in circles, while avoiding your question directly. One rep (email convo) never answered my question, and had a huge attitude towards me. Another rep couldn't answer my question, then she ended the chat abruptly, while I was still talking. Just plain rude reps and horrible customer service. I won't be using them again. read more

Made a mistake of s different address, called right away, took 45 min to get in touch with someone , the food was already delivered and would not refund me even though I contacted them right away read more

Worst delivery service EVER!!! I travel a lot so I use different delivery apps and this one is by far the worst!!! I ordered my mom some dinner because she is handicapped. Waited almost an hour for the food to be picked up, when it was picked up the driver called and lied about his car breaking down at the Ambassador and Cameron street intersection. One of my coworkers who was on her way home said had to pass that same direction to get home and verified for me that no one was on the side of the road at that intersection. The Waitr support team tells me that another driver would get my food for me but there was no abandoned driver on the side of the road. The restaurant verified that my order was picked up and that I would have to get Waitr to refund my money since my mom's food was stolen! read more

Ordered dinned through the WAITR app. What I didn't realize was that they marked up the food 25% AND charged me a $10.00 service fee AND charged me a $4.00 delivery fee. So, I ended up spending $90 on food that would have been $55 if I went to the restaurant and picked it up. They need to be a clearer regarding how they price food over the price the restaurant charges. read more

Absolutely unacceptable. If you want to wait for 2 hours to receive your cold and soggy food this is the perfect delivery company for you. Will never use them again. To add on top the customer service is just as bad. Didnt even get an apology. read more

They have gotten worse and worse. The charges are ridiculous to begin with. I already tip $5-10 to the driver.... Waitr not only has you paying more than menu price per food item, but adds a delivery charge AND service charge, on top of tax. They will not tell you how long it will take until AFTER you pay.... this time it was 2 hours. For a restaurant that was only 10-15 minutes away. They offer no customer service phone number, just an e-mail and chat. When I got on the chat to cancel the order, that was ANOTHER 25 minutes to even talk to someone. By then, they contacted the restaurant who already started the order so I could not cancel. Terrible customer service system and a huge scam. They purposely don't want you to see delivery time before you pay, or how much higher the price of food is compared to menu price. read more

Waitr is a joke! My whole order was incorrect and I contacted the restaurant about my order. I was told from the restaurant to have waitr return to their store and they would remake my order. Waitr refused to redeliver my food but wanted me to replace my order and pay more money to get my food to the hospital I was currently at. They said they would refund my order that was wrong but it would take anywhere between 2-6 business days to receive my return. Unfortunately all I had was money to order my food so I couldn't reorder and was stuck without food. I don't recommend waitr to anyone. This company should be completely shut down! read more

Very unprofessional. Driver Alerted App food had arrived and it did not. He called to say it was done in error and was still coming and never showed . After speaking with servreal Waitr Coustmer Service reps and trying to get the driver on the phone it was not resolved and food never arrived . read more

Second time ordering. Two chances. Both ruined. 1st time took forever for my food to get to me. It was an hour after my lunch hour and I ordered an hour early. This time.... I was missing part of my order. CHECK YOUR ORDER! Then, when I went online to get the rest of my order delivered, I was promptly told that they don't do redeliveries and they would refund me for the items that I was missing. So, now I have to start another order, pay more money and wait even longer to eat. I won't use this app again. DELETED! read more

ordered 5 bbq sandwiches 4 fries and 1 side of bbq beans through waitr. when it arrived missing the fries and beans 1 drink was wrong and the 5 sandwiches were 90% fat and no beef. totally disgusting. contacted waitr their solution refund the missing items and 1 sandwich when all of it ended up in the garbage as it was inedible. should have just refunded the order. now i have to contact my cc company and let them handle it. read more

Waitr drivers have messed up 95% of deliveries. Food gets dropped off in random places, food dropped and ruined, missing food, and the worst communication between customer and driver. A total of 6 orders in today's group order was delivered to someone else. Waitr wasn't able to tell us this, the restaurant relayed it from the driver. We are waiting 2-3 business days for a refund. Absolutely do not recommend read more

I was home sick and wanting a hot meal. I used my Waitr app and was unable to complete my order. I checked all my information and and everything was good. Called the restaurant to make sure everything was ok on their end. Half an hour I tried troubleshooting....no luck. Used their customer service chat which asked for my info (already on my profile) and proceeded to inform me that nothing could be done for 6 days and then cut me off. So I called their customer service phone number where I was told that I had been chosen for a "random" account audit and would not be able to use their service for a week. When I explained my situation and asked questions into the account situation (as it made no sense for me to be locked out of my ability to order for a week for something I didn't do) the customer service representative began to laugh. Talk about bad customer service! Don't bother with this company. There's other options that won't laugh at the fact that you can't use their service. I wish I could less than one star. Good luck WAITR with a delivery service that can't deliver.....literally! read more

Be careful ordering from waitr. Personally I won't ever again. The driver took 2 hours to deliver my food. Not to mention when he pulled up had his gf with him and looked high. After I checked my food was all there I told him straight up I'm not tipping you for that service. After I walked inside I got a text message from him saying your lucky you just went inside. So this dude basically threatened me and had me worried for my safety all for waitr to do absolutely nothing about it. I wouldn't use their services. Not safe at all. Just go pick up your food because it's not even worth it! read more

The worst of all the food delivery apps. Forgotten items. Indifferent customer service. Glitchy app that isn't regularly updated. I am done. If people weren't socially distancing, they'd probably already be out of business. read more