I found out about this location when I lived in Cary. Now, I live further out and still travel to Cary for my primary care service needs. Dr. Mannan and her team are phenomenal. I can always find a convenient time for an appointment and if I have any questions or concerns, they are addressed promptly. Refill requests are processed in a timely manner as well. Dr. Man man's bedside manners are excellent. She really takes the time to get to know her patients and understand their needs. The office location is easily accessible and has plenty of parking. Highly recommend this office! read more

I'm posting a follow up to my review of the poor experience I have had with WakeMed Primary Care. My physical therapist asked me to obtain a prescription, so I went to my Orthopedist who referred me back to my primary care physician in order to obtain authorization or prescription. It literally took a week and half and multiple phone calls to get the prescription. WakeMed Primary Care said the delay was because of my doctor and repeatedly told me my doctor wouldn't know what to do and tried to push me back to my Orthopedist to obtain the prescription. My doctor reached out to me because he had none of the information I relayed to WakeMed Primary Care. My doctor made all of the effort to determine the correct prescription and send it to my pharmacy and all WakeMed did was to try to push me off to a different provider and blame my doctor for the delays. After leaving my review on here about the poor experiences I have had I was contacted by the case manager. She said she understood I had some not so great experiences and wanted to get my feedback. I relayed to her the experiences I had in detail. The Case Manager then started justifying everything I had relayed to her, explaining to me what their process was and telling me I needed to understand their process. I called out to the case manager that she asked for my feedback and I gave it and if she didn't want to do anything about it that was fine but I wasn't going to go back and forth being told why my feedback wasn't valid. She told me that my expectations were too high and returned to justifying the poor experiences I've had. When I brought up the prescription I was waiting for she also blamed my doctor for the delay, said he wouldn't know what to do and tried to push me back to the Orthopedist. Weeks later I received a letter from an administrator saying he saw my feedback and spoke with the case manager who told him she had apologized to me for my poor experiences and he considered the matter closed. He never bothered to reach out to me to validate whether what he was told was true. An administrator who can't be bothered and a case manager who asks for my feedback then tells me my expectations are too high and they consider the matter closed. read more

I certainly agree with the review 6-19-23, by a Amy K. This is the most unprofessional and unorganized office that I have ever seen. The Office Manager Katherine Edwards apparently supports her employees that are unprofessional and rude. First, I waited months to get into this Primary Care, to keep all my providers in the same location. My appointment was Sept 12, 2023, on the morning of Sept 12, 2023, my phone rings at 7:30 AM, telling me my appointment with Ms. Boos has been cancelled. That is fine and I certainly understand when an employee gets sick and calls in. Then the young lady, said let me see when she will be able to see you, she comes back and says, October 19, 2023, then she comes back and says, no that will not work, Ms. Boos has 5 physicals that day and is booked. So she has me on hold and all of a sudden, click the phone when dead, she didn't have the common courtesy to call back. I immediately reported this to the Patient Advocate and I have a lengthy letter gong to Mr. Gintzig's Office and some more of the leadership team. Then the office manager states she tried to call but was unable to get me. At 11:54 AM my phone rang, I answered it and could hear talking in back ground, said hello 3 times and no one said anything, the call was coming from Ms. Edwards phone, the Office Manager. Also I was told by an employee Ms. Boos, the provider is pregnant, isn't this a violation of privacy act, releasing this kind of information. This was the second appointment schedule 8 days a part that was cancelled on me, Primary Care and a Echo Test scheduled Sept 20, 2023. It seems like G.C. and Amy K in their review has the same problems with office staff. Don't think this office really knows what Direct Patient Care is all about. Then I get an email today, stating I have a letter in MyChart. This letter is showing to expect me to pay $244.00 on my visit and shows I am a Self Pay Patient. Who trained these people at this Primary Care. I have have 2 insurances for nearly 30 years, a Primary Insurance and a Secondary Insurance. It is strange one review says Dr. Mannan is excellent. The office states they are not taking any new patients but under their names 3 providers in this group state, "accepting new patient." Also a A.S. review shows they let her sit their with no updates for over an hour to the point she went to the front desk and was told could take another 45 minutes after waiting so long already. Think the main hospital like Seth Brody and other Administration should get involved. Especially with a problem in this Primary Care. They are certainly lacking supervision and management. I responded to their reply below, however, you can see they have 4-5 1 star complaints out of 6. They do not care about disable people, disable seniors and disable vets and I fall under all three of the above. read more

I had a really good experience! The office staff who scheduled my appointment answered all my insurance questions. The nurse who checked me in was very nice. I met with Dr. McCain for a sinus infection and he took plenty of time to discuss treatment for this infection and options to prevent future infections. He took my own opinions and preferences into account, answered all my questions, and even told me that I ask good questions! Thanks to Dr. McCain and the team! read more

i went there for my annual physical exam, i never paid copay all my life even once! unfortunately they made me to pay for the being "new patient"! I refused to pay, it took them more than a month to answer me back! Eventhough i rewrite an email! than i give up! when u get your appt they should let you know about you ll pay extra $35 for annual but they dont say it bcs they knew if they do tell patient probably you wont go there! They can do anything to trap you and get more money from you ! Be aware! read more

Literally utter garbage. My girlfriend has been trying to get her medicine for two months. First off it took her Primary care manager weeks to reply, and has failed to provide proper documentation to insurance. Further more, they don't answer phone calls and fail to use the messaging system provided for patients. They also gave my girlfriend wrong information and made her do work with insurance that is their job to do. Truly pitiful. read more

I made an appointment for a physical with Dr. Mannan with the wait being three weeks out. Today was the day of my scheduled appointment. I arrived 15 minutes early in anticipation of having paperwork to fill out. The time of my appointment came and went. After 20 minutes had past my scheduled appointment time, I asked the front desk how much longer the wait would be, since I needed to be able to pick up my child from school. The receptionist came back and told me it would be another 45 minutes (I had already been waiting without any update in the lobby for 30 minutes and having fasted since the day before for labs). I said that I would need to reschedule, but then decided it would be best to find a new practice, as I was a brand new patient to this office and practice and they obviously did not consider my time to be valuable, as they probably would have let me sit there for another 45 minutes without an update. There has been no follow up since I left the office this morning, so it looks like I will be looking for a new practice. Very disappointing experience. read more