General support claimed my credit report balance was updated once a month. I've been checking…read moresince December of 2025, not a single update. I saved the Terse responses, that offered no help Or sympathy Their response was contact Experian. I'll be taking my business elsewhere. Long time customer with over 20 years Not a way to treat a loyal customer

A VERY BIG THANK YOU!!! to both Debra & John who helped me get a vehicle loan on a great low APR…read morerate. I'm a current member with the bank next door to them (HVFCU) but I was denied a vehicle loan because of low credit history (even though my score was good). I waited about 1-2 months and sat with a HVFCU representative about my denial and if I should re-apply for the loan, they did not recommend to proceed with the application as it may get rejected again. So I stepped outside and looked to my right... glanced at the MHVFCU and I thought I'll take my chances with this credit union I haven't heard of before. I walked into a very nice, modern, high tech & elegant main lobby and was greeted by friendly smiles. I did not have to wait, and was immediately being assisted by Jonathan who helped me fill & submit my application and mentioned he would get back to me later the same day (which I thought would never happen). The most shocking thing to me is when he called and said that my loan was approved! A few days later I found my dream car and went over to MHVFCU to finalize my loan. I was also in a hurry to get things done but I sat with Debra who professionally went over every detail and made sure I sent her all necessary documents. Then within a matter of minutes, I managed to get a check for the car payment. Debra was amazing, she helped me get what I needed, quick! I'm so glad I walked over to MHVFCU that day. The place is not overly crowded and there's always someone to help and pay special attention to you. Please keep up the great work and high standards.

This bank has great employees who provide polite service. They were able to handle all of my…read morefinancial needs in a timely fashion, without wasting my time trying to sell me a bunch of stuff I wasn't interested in.

I usually only go to the ATM at this location. Due to an issue with a fraudulent purchase being…read moremade from my account and luckily being in town I stopped in to see if I could resolve the problem in person. I'm happy to say that Gretchen was very helpful and honest. She walked me through the process and explained that the problem may not be able to be fixed until the purchase posted (luckily the purchase was made that morning, so I knew within an hour). She also helped me with reporting my card as stolen to avoid further issues. When I looked at my account on Monday I saw that the purchase had posted. I went back to the branch, Gretchen was there and remembered my situation. She helped me again and I received the money back in my account as promised. I am likely to keep my account with M &T mostly because she was willing to help me. I know that it's not the bank's fault, but the account is small and I was debating whether to close it out.

What a wonderful bank!!! My 15 son wanted to open an account so he could have a debit card to use…read moreinstead of carrying cash. We walked in a few minutes before they were closing but the branch manager took her time and made us feel like we were important to them. They also have wonderful programs for young customers. They only have to have a $5.00 minimum, they put $10.00 into their account as a welcome, and they get reimbursed if they use an ATM at another bank and get charged a fee. Just an all around great experience for myself and my son.

From the owner: Blue Foundry Bank provides personal and business banking solutions in Northern NJ, including…read moreChecking, Savings, Commercial Lending, featuring products such as: Blue Axis Checking and Blue Carbon Business Checking. We offer Online and Mobile Banking, featuring Digital Wallet and Zelle. We're a bank that makes things. We craft ideas, solve challenges, nurture relationships, and get things done for our customers and communities. We're a different kind of bank.

Recently called in, due to wanting to open a bank account for my business. Spoke to a man on the…read morephone who was very dismissive, and did not want to speak to be because I would be coming in 40 minutes before closing which he stated would not be enough time. He did not take the time to acknowledge my questions over the phone, and did not make me feel confident with going with chase in Pine Bush. Very dissatisfied and will be going to the Chase Bank Branch in Washingtonville,NY because they take the time to actually cover every aspect of what I am looking for.

The people working here are nice, but I'm so tired of every single time I need to go and deposit…read morecash. The ATM is broken as somebody who works long hours and can usually only go after work when the bank is closed. I really rely on the ATM I've wasted so much time going after work and then having to just drive home and go another day.

I've been using Hudson Valley Credit Union for years. It's a wonderful hometown bank! Clean,…read morefriendly, and rarely any lines. They have weekend hours available as well which is a plus!

Short wait. Very friendly…read more Asked for clarification rather than assuming. First time at this branch.

I've used this branch of the Hudson Valley Federal Credit Union for many, many, years, and I've…read morenever had any problems. They have 2 ATM's, one in the entrance, and one drive-through. They have someone at the front desk to tries to greet you if he or she is not already helping someone. They always have enough tellers available so that even if there is a line, it moves quickly. The last time I got a loan there - albeit quite a few years ago - it went very smoothly.

i opened an account today with June. she was the best ! so helpful and explsined everything step…read moreby step. answered any questions i had. i will be back tonopen another account. overall a great experience ! Kathleen

I would give this company a negative rating if I could. I've banked with this company for many…read moreyears. It's always had issues but there was a time I wouldn't have said it was any worse than any other place I've banked. However, I've noticed the quality of service has depreciated so much through the years. I've been hanging on thinking Heritage would find its legs eventually, but this place is crap and perhaps irredeemable at this juncture. As bad as it's been, I would always know at least one quality teller who instilled trust and fixed everyone else's screwups, but they are all gone, which should've been one cue among many to leave. My relatives already pulled most of their monies in the past few months and my friends a few years back with a few even preferring institutions with worse interest rates rather than deal with Heritage Financial Credit Union's incompetence. The problem is always being told something incorrect and/or being given the runaround for a minor service. From my own experience, I can't tell when staff are deliberately lying or just don't know what they are talking about, but I've lost money either way. And I can vouch that it's nearly impossible to find anyone competent enough or willing to attend to even the smallest of issues. For example, some time ago a business sent out a fraud alert because I paid for some things with a small value check then returned to the store less than 10 minutes later and paid for another transaction with a very high value check. Apparently that's something that scammers do, so an agency representing the company put out a block so no company represented by them would accept any checks from my account until I proved my identity to the credit union. I was told not to worry because such an alert takes mere minutes to resolve. The cashier initially told me not to even bother moving my stuff or leaving the line because everything would be fixed by the time I moved off. What's supposed to happen is that the agency that represents the store contacts the financial institution, and the institution verifies you're the rightful owner of the account. This took nearly three hours to resolve! The actually verification took seconds but it took hours for the agency to get through. The agency said they've never had so much difficulty contacting someone at a financial institution before. It was subtly suggested I leave the credit union, and I should've listened. Heritage rarely answers my phone calls or they'll transfer my call to anyone but the person I request. The quality of service depends on who happens to be on shift any particular day. And, this can't be resolved by just booking appointments. They will cancel appointments without notification or say it wasn't on the calendar. Booking an appointment sometimes takes longer than the actual appointment. And, as a cherry on it all, now they have staff with awful attitudes and low comprehension skills who flat out refuse to do their job. I'm willing to bet the high turnover is because it's grating to deal with such people. I can barely tolerate it for a few minutes as a customer. I can't imagine what it's like having to work beside such characters for an entire shift. Try to address such behavior and you're basically told about the services that can be done via app or phone. They clearly have no intentions on bringing back professionalism. At this point the only positive I have to say is that there is always ample parking. Take your money elsewhere. I will.